helios hotel think twice
just returned from a 2 week stay in the helios hotel benidorm and to put it bluntly i wouldnt stay there again if i was paid.The food was ALWAYS cold ,told on more then one occassion i was welcome to use the microwave to heat it up.
staff in dining room too busy talking to one another to keep place tidy,ie if food was dropped unless you told them (and when you did they werent happy) it was left so anyone could have an accident.rooms also were not cleaned very well.swimming pool was covered in scum round edges people even writing their names in it.
The only guy to listen to our complaints and try to rectify them was Antonio (head waiter/resturant manager) very nice man who tried his up most to rectify the problems.
Food horrible & ants in rooms
the food at hotel helios was terrible alot of the food that was on offer was eather packet or tinned for example packet mashed potatoe. Also what u usually find is that lunch is the same as the evening meal.But if u like salad there is plenty of selection in that department. (food 1 star)
There is one good thing about hotel helios and that is how clean the hotel is the main enterance is very clean and the resteraunt is also very clean. We stayed on the second floor and thound that the walls were dirty and could do with a lick of paint but they are renevating the hotel from top to bottom.One thing that would knock back the cleaness of the hotel is that theres ants running all over the floor and if u leave rubbish around u will have millions of ants in your room. 1 final thing is there was often glass found around the pool. (cleaness of hotel 5 star)
We've been Twice
My husband 2 children aged 11 and 12 have just returned from the Helios Hotel, and once again we have had a really good time. The hotel met with our expectations of being as good as last year. The staff are very helpful, and polite, apart from the woman who ran the gift,shop, she was a bit rude. The hotel is extremely clean and I mean all areas are clean especially the rooms. The food is an international buffet this hotel caters for Spanish, German, English plus other nationalities therefore each country is catered for at meal times. The food was never cold, always fresh, whilst I appreciate that the 'English food' was not up to the standards that we are used to, it was perfectly edible. I have read the reviews on this site since my previous review in March and I cannot believe some of the things that have been written about this hotel. The only work that is being carried out is new fascia to the building. There were no ants in our room and we were on the third floor, but then any critter will find their way in if rubbish is left lying around! One point I do agree with is that the pool edges could do with a clean, but this is obviously due to the body fats that are deposited from swimmers. Food is in abundance, and there is plenty to choose from whether it is your choice of food is another matter, but it is edible. This year there was a disco each evening apart from Saturday when there was live music, and there was always some form of entertainment as well, this, for us, worked better than last year when it was a singer who sang the same songs each evening, every evening. We will be going back again next year for certain.
the hotel was clean and staff friendly especially a man we named Holious (real named unknown). entertainment was the same most nights with the same gentelman. the entretianment was not too suitable for young engergetic couples and more suited to a couple in their late 50's as the entertainment was bingo or a music quiz from the 50's 60's and 70's. The food was abit poor and very repetitve. as a vegetarian i found the options especially limited and not very nice. the bread in particular was very stale most days. the loctaion was wonderful, a host of local bars and resturants can be found on the door step and the beach only a stones throw away. There is a local diner named the four kings (spanih name unknown) it has really nice food and is remarkebly cheap. a pizza chips (for two) diet pepsi and a heineiken was only 11 euros !!! a nar named jokers" is situated next to the hotel. this bar is rather freindly and a variety of shows are put on each night their. we recommed seeing a meatloaf tribute called peatloaf. brilliant and very talented tribute act could pass as the real thing!!! the hotel would not be apporpaite for familys or young people but would make a relxing vacation for the elderly. sarah and chris
After waiting to go back to Benidorm for a two week holiday and thought we would try a different hotel as we are regulars to the resort.....what a mistake we had made. we were full board and thought we could save money this was not the case. The food was spanish, it was cold the only english food was cold chips and powdered mash potatoe. The food was not labelled just a picture of a bull or rabbit above the meats.
The soup was bland and the bread rolls were so hard that if you dropped them the tiles would of cracked. You had to be careful with what looked like onion rings as it was squid. Breakfast was alright if you didn't want bacon or egg as it was spanish bacon swimming in grease.
The hotel was clean and the staff very nice but the food let it down. We ate out everyday defeating the object of full board. If you have children there is no section for them just chips. While we were there the doctor came to see 5 people we know of and diagnosed food poisoning. You get allocated a table on your first day and have to sit there all holiday. Thats ok if you enjoy sitting with people who don't speak english.
We would not return back to this hotel ever.
never been to benidorm before stayed with my wife for one week at the helios. room was fine. food fine entertainment not our scene. but easy to reach bars and clubs. market around corner
staff good. swimming pool had cover. pleasant sitting area
overall very good value we are going back for 2 weeks september
great location dodgy food
just come back from this hotel and location is ideal if you plan to go to any of the clubs as it is a 2min walk to the main of them and beach, hotel pool very nice temp and big and staff polite.. most of them. not many english was staying at the hotel but the staff spoke the language so not so bad, big downside was the food which i can confirm is pretty uneatable so spent the week eating out so cost a bit more so if you dont like eating book this hotel with confidence.
Just returned from this hotel on tue after a two week stay. All i can say is that i should have taken notice of the reviews on this site. Food was terrible cold and no variety. We informed the manager on numerous occassions however nothing changed so had to eat out. There was also food just lying on floors which the staff took their time to clean up. Pool was filty around the edges and was never cleaned. There was hardly any english which is'nt a problem however they were all rude and very inconsiderate. all times of day and night they are slamming doors banging around and shouting. some nights we were only coming in at 3am however this was still going on. Staff were not very nice and if you had any questions or problems they were'nt interested. The only nice one was the waiter in the resturant he tried his best to sort the problems out however he could not get any help from management. I would never go to this hotel again unless it had a major re development the only positive for this hotel is the location.
After reading the reviews on this site i was a little worried about what i had booked as my holiday!
I can say that i was really happily suprised - it was fantastic!
The staff were excellent - so polite and always able to help - especially the head waiter.
The pool was lovely - clean and plenty of space around it.
The rooms were fantastic - cleaned every day.
The location was brilliant - close to everything.
Air Conditioning!!! A god send!
The only let down - small one at that - the food!!
The food on occasions was not to our taste - but - it is an international hotel - so we tried a bit of everything. You could always find something to your liking - steak pie - fish - roast beef - chicken - piella. We didn't enjoy breakfast so much and sometimes missed this as the bacon and egg was not too good - and the bread was often stale! But we were happy to eat out too.
Also didn't like the fact you were sat on tables with people you didn't know - what's that about? If you wanted to come on holiday with 4 other people you'd have booked that! Not great - but again the positives about this hotel outweigh the negatives.
We would go there again as it was perfect for what we wanted - we'll just take more money to eat out or go Half Board.
Mel recommends you eat out!!!
My self and my friend stayed here in september, we were very happy with the cleanliness of the hotel which was highest on both our agandas. Food was cold and repetative so we tended to eat out which is cheap enough. Location is ideal for all nightlife in benidorm, easy enough to roll home after a few too many jars!!! Hotel was mostly for families and couples so quite quiet. Overall was happy with the helios and would stay there again.