Because it is close to the main road you may get a room either facing the road or the side street where it has it's entrance, you are likely to get some car noise but nothing too distracting. We had the air conditioning on low and that sound soon covered any minor outside noise.
Lifts were a funny shape and not too big but hey, the bellboy will bring your luggage and you're only going up and down to your room.
Receptions, doormen, all helpfull.
Call in adavance to arrange a transfer bus for 12 Euros. A taxi will cost about 17E. Alternatively you can use the well organised and cheap Metro.
This is very situated just off the Gran Via and less than 5 minutes walk from Puerto del Sol.
Not 100% on the exact prices as I booked a flight/hotel package.
Close to the Metro.
