4 out of 5 stars4 Stars

Paseo De Las Delicias 26, Madrid, Madrid, 28045, Spain

1 Review

AC Hotel Carlton Madrid by Marriott
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Satisfaction Excellent
Very Good

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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Good For Couples
  • Families82
  • Couples85
  • Solo80
  • Business70
  • TooTallFinn24's Profile Photo

    Unhelpful Front Desk Staff Make It a So-So Stay


    Despite a great location and prices which I hear are reasonable we were somewhat dissatisfied with our stay at the AC Carelton Hotel. The hotel has an outstanding location less than two blocks from the Atocha train station which makes carrying luggage a breeze. And while our stay used Marriott Rewards points from checking with management and the net prices are quite reasonable compared to other hotels in the area.

    So what was wrong with this hotel? Very simply the front desk staff. When we checked in I asked politely as to what other benefits do I get as a Marriott Rewards platinum member in your hotel. An older man indicated you got a free room what the hell else do you want? This first exchange set the pace for the short stay. Front desk staff seemed troubled by any request. For example, when we asked another staffer if they could print our boarding passes for our flight they indicated that there is a pay internet site in the business center that will print them for 2 euros. It wasn't as though the front office staff was busy when we asked for information always either. And this is definitely not a problem with AC Marriott hotels because we stayed in two others on our trip and both were fantastic.

    If you decide to stay here be careful of the hotel entrance. There is a very awkward and hard to move front door that once in doors leads immediately to several interior steps. I am sure that many a folk have tripped on those stairs over the years.

    On the other hand the pluses of the room were several. The beds were comfortable and despite a location on a busy street the room was quiet. The maids were super friendly and helpful will any request we had. The free mini bar with water and sodas was a plus.

    Unique Quality: A great location and nice quiet rooms that are reasonably priced or available for free if you have Marriott Rewards points.

More about Carlton

Great location

by TripAdvisor Member milofly

We stayed at Carlton Hotel for four nights in April 2006. We had two rooms, a double and a larger double room with an extra bed. The rooms were really great and very, very clean. The beds were perfect. We also had a small table with two armchairs. The breakfast buffet were above average with a nice variety of food and fruit. The location of the hotel is perfect if you want to visit the Reina Sofia museeum and Prado and even the old part of Madrid is at a walking distance from the hotel.

Great hotel

by TripAdvisor Member Lulu18

The Hotel Carlton was in a perfect position for exploring Madrid. The staff were extremely helpful, the room was a very good size and included a trouser press and the bathroomwas huge with 2 sinks! The cleanliness of the room was excellent and we were spoilt for choice with the buffet breakfast. Our room was extremely quiet and I would definitely recommend this hotel.

Staff awfull

by TripAdvisor Member Jonathanparis

We stay 5 nights in Madrid in this hotel for holidays.
The room were ok, not clean very well each day...
The staff was awfull! If u need to ask something, don t speak to the manager who is a foolish octopussy, never answering to our request (have a late check out).
breakfast was not extraordinary, with not a fresh orange juice and the rest was not top food.
The hotel is near atocha, then well situated to visit the city but i am sure that it is posible to find better in this city

Great Hotel

by TripAdvisor Member downorth

Two adults with an 8 year old boy. Great Hotel very clean and a great price for a family room. We were very suprised of the quality of this hotel when thinking of the price. The breakfast was great all kind of food hot or warm.Traveled many places but this hotel "CAN BREAKFAST". I will stay again when I travel to Madrid.

A well placed hotel for visiting Madrid

by TripAdvisor Member Fryer

I have just come back from a 4 night stay at this hotel. The hotel is well placed for visiting the highlights of Madrid and while there is some traffic noise at night it is probably quieter than some. We had dinner at the hotel which was very good and the breakfast buffet is excellent. The rooms were of a reasonable size and well maintained. My only criticism is that the staff could have been more helpful e.g when we asked at the desk for a good recommendation for somewhere to eat they told us that there were "plenty of places". This is true but it would have helped to have had a steer. Madrid is a lovely city with a lot of variety and a relaxed cafe culture.

not child friendly!!!!!!!!!!!!

by TripAdvisor Member de_livio

the hotel itself is very nice and SOME of the staff were really nice. SOME!i would recommend this hotel to people who are not taking young children as it is not suitable for kids under 3. The rooms are really nice but they dont have any tea/coffee facilities so you have to order them everytime. the buffet breakfast was very nice but it was but it was VERY expensive! The rooms are very noisy due to it being on a very busy main road and the reception staff are not very helpful especially when they saw my wife stuggling down the entrance stairs with the cases!but the cleaners were ok!

fantastic hotel ******

by TripAdvisor Member isabellrea

we stayed at the carlton for two nights, was very impressed. the staff were lovely and helpfull, the rooms were spotless, really clean. we stayed on the second floor and we hardly heard the traffic from the road.take the metro from the airport to the hotel, its 1euro and the nearest metro stop to the hotel is the yellow line ,palos de la frontera come out and do a left and thats the main road the hotel is on , its a 100 mtrs up on the left. alot of the reveiws said its right nr attotcha, we never even went there. take the tube everywhere its so easy, and only a few stops from the main sol area. we booked it through alpha rooms £125 for 2 nights. i highly recommend staying here rather than staying right in the centre, its too crowded and you will pay over the odds for a hotel.dont get a taxi from airport they will charge you 30 euro. we will be going back again, great city and great hotel

Loved It.

by TripAdvisor Member Novas747

Stayed with my partner for five nights, our first time In madrid and we couldn't have been made to feel more welcome. Staff were very helpful, polite and seemed genuinely happy. Having visited most of the Spanish Costas in the past I was suprised at just how tourist friendly the staff and the city in general were.

The rooms were spacious and cleaned daily, found the hotel reception and lobby very welcoming and helpful.

Not a lot on site, one small well stocked bar and an eating area, however within a ten minute walk you have the train station, from which you can get just about anywhere in or out of the city. (We spent a day at Warner Brothers Movie World.)

From a value for money perspective really can't complain at all.

Great Hotel.

by TripAdvisor Member seleus

We stayed in this hotel over Xmas (24th-28th Dec), it was a good hotel with very friendly staff. We had a spacious room on the 3rd floor with no traffic noise, as we faced a side street. The room was very clean and the bathroom was spotless. Breakfast was included in our stay and it was really good, it set us up for the day. Hotel was close to the station and park, but you needed to walk a while to get into town, saying this we managed to walk everywhere without using the metro. Not much in the surrounding area of the hotel, but the area was obviously being upgraded. We liked Madrid, the Prada museum and the Palace were wonderful, it was nice to sit in the park in the afternoon and relax, we found there was plenty going on over the Xmas period in Madrid.


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