Carlton

Paseo De Las Delicias 26, Madrid, Madrid, 28045, Spain
(4 star hotel)
#79 of 1,185 hotels in Madrid
Good (3.0 out of 5.0) 1 review
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TooTallFinn24's Profile Photo

Unhelpful Front Desk Staff Make It a So-So Stay

Bad (2.0 of 5.0 stars)
by written on July 29, 2012

Despite a great location and prices which I hear are reasonable we were somewhat dissatisfied with our stay at the AC Carelton Hotel. The hotel has an outstanding location less than two blocks from the Atocha train station which makes carrying luggage a breeze. And while our stay used Marriott Rewards points from checking with management and the net prices are quite reasonable compared to other hotels in the area.

So what was wrong with this hotel? Very simply the front desk staff. When we checked in I asked politely as to what other benefits do I get as a Marriott Rewards platinum member in your hotel. An older man indicated you got a free room what the hell else do you want? This first exchange set the pace for the short stay. Front desk staff seemed troubled by any request. For example, when we asked another staffer if they could print our boarding passes for our flight they indicated that there is a pay internet site in the business center that will print them for 2 euros. It wasn't as though the front office staff was busy when we asked for information always either. And this is definitely not a problem with AC Marriott hotels because we stayed in two others on our trip and both were fantastic.

If you decide to stay here be careful of the hotel entrance. There is a very awkward and hard to move front door that once in doors leads immediately to several interior steps. I am sure that many a folk have tripped on those stairs over the years.

On the other hand the pluses of the room were several. The beds were comfortable and despite a location on a busy street the room was quiet. The maids were super friendly and helpful will any request we had. The free mini bar with water and sodas was a plus.

Unique Quality: A great location and nice quiet rooms that are reasonably priced or available for free if you have Marriott Rewards points.

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Amenities at Carlton

  • Restaurant
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Suites
  • Bar / Lounge
  • Free High Speed Internet

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