Emperador Hotel

Gran Via 53, Madrid, Madrid 28013
(4 star hotel)
#43
Rank 43 of 734 hotels
in Madrid
Good (3.0 out of 5.0) 5 reviews
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Roadquill's Profile Photo

Quality hotel with a pool on Gran Via

Great (4.0 of 5.0 stars)
by written on August 6, 2008

OK, so my room was small, and it faced West so I was hit with the late afternoon sun. But after a day at the Prado, the roof top pool was a welcome relief. Staff was helpful, but not as knowledgable as I would expect.

Unique Quality: The pool and the view from the roof was killer. The down side is that the pool and roof is only open at 11 AM. I would have liked to exercise a bit or do some yoga early in the morning, but nnnoooooo, the roof access was locked.

NorwegianCouple's Profile Photo

A four stars hotel with zero star service

Terrible (1.0 of 5.0 stars)
by written on May 16, 2008

I informed the hotel when I booked and also in a reminder mail before we went, that the stay was as celebrating for my husbands 50th birthday. It’s quite common that hotels do their best to make some surprise like a bottle of wine on the room on such days. On this hotel however, nothing was done for him!

They did not treat their customers as guests at all. And everything was done to get paid for. After travelling a lot both in Spain and other countries, I can hardly remember a hotel where you have to pay for using the Internet (the last years). I don’t mean wireless on the room, but at a PC in the common area.

In our package entrance to a club with free snacks and drinks was included. We were guided by the staff about where the breakfast was and so on, but not a word about the club. We had to find it ourselves. This was obviously a policy to avoid guests going there. We talked to some other guests and they had the same impression
The 8th of May, when I thought they would give some extra service, the club was even closed, for some arrangement. It means we paid for a service that they were not able to give us. And all they did to make up for it was, after we asked for it, one drink in the lobby bar. And they were so afraid of extra costs, that we were not allowed to drink something else than was in the club – What a guest treatment!!! - The day after we went to the club, and then we had to ask for filling up the gin and waiting for that! And after that we had to do the same for the tonic water.

We informed the staff during the stay that we were disappointed, but they did not care. Afterwards we wrote them a mail, and they didn’t response to it!

A hotel to stay away from!

Unique Quality: They have a nice pool at the roof, but it can't make up for the bad service level

erikgrav's Profile Photo

Once upon a time

Bad (2.0 of 5.0 stars)
by written on March 16, 2008

It was easy to see, that the hotel had a touch of class. But it was also anly too clear, that it must have been a few years ago, that this hotel had it's prime.

Both furniture, and other facilities were worn down. A pity.

We had a few incidents with not too good service, but that might have been poor luck.

Unique Quality: We had been recommended the hotel if for no ther reason then the magnificent view from the roof top pool.

Unfortunately the roof top area were closed when we tried to access it, and when we asked if we could have access just for photografing, we were told, that it was closed and that it would open in the summer. Our stay was in mid March - too bad!

Jim_Eliason's Profile Photo

Very nice place!

Great (4.0 of 5.0 stars)
by written on July 11, 2005

Great place in a very central location on the Gran Via just off Plaza Espana. There is a metro stop just out the door and the Plazade sol and Plaza Mayor are within easy walking distance.

jwilliams2005's Profile Photo

Great location, wonderful views

Best (5.0 of 5.0 stars)
by written on March 11, 2005

he Emperador is a deluxe hotel located in the heart of Madrid. The Hotel Emperador combines the elegance and comfort of a classical hotel together with the newest amenities of a four stars hotel in the heart of Madrid. Located in Gran Vía, you will be able to walk to the historic center of Madrid, as well as having easy access to trains and the metro.

Unique Quality: The view from the rooftop pool was fantastic. I also really enjoyed the sauna and the service was impecable.

Directions: Near Plaza Real, Plaza Armeria and Plaza de Espana

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Emperador Hotel

We've found that other people looking for this hotel also know it by these names:

  • Emperador Hotel Madrid
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Address: Gran Via 53, Madrid, Madrid 28013

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Amenities at Emperador Hotel

  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Suites
  • Bar / Lounge
  • Free High Speed Internet

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