Hotel staff was pretty helpful over the phone in coordinating with the US headquarters regarding using points since they were at "full" capacity. Front desk called the room half an hour I checked in to see if everything is satisfactory.
The bed was lofty and very sleep inducing. Furnishing was old world style with fabric like wallpaper and tapestry like curtains. Felt like the room was something out of the Royal Palace.
Hotel style unique to others I have been to:
* 2 doors to the room - the outer door from the hall leads to an "entrance corridor" which leads to the inner door to the room. What a great security and privacy feature when ordering room service, honeymooning, etc ;-)
* Separate bath and dressing area
* Turndown service also puts chocolate mints on the pillow and toasted almonds on the coffee table
* Classic movie scene spiral staircase leads to the second floor.
Area the hotel is located at is in the Salamanca neighborhood near Serrano Street - an upscale shopping area comparable to 5th Avenue in New York City and also financial businesses and embassies nearby.
There's a French restaurant and a Cantonese restaurant on the premises. There's also a Champagne Bar with a great terrace.
Immediately at the back to the hotel is a walkway to El Corte Ingles department store - has everything - clothes, electronics, travel agency, and gourmet grocery shopping.
