We have just returned from a week long stay at the Coeur des Alpes and cannot praise too highly both the hotel and the standards maintained by the owners and their excellent staff. I have to admit we were slightly concerned about visiting Zermatt in June, but the weather was generally good, with mountain walks to suit all and the alpine flowers superb.
We will return!
If they had a 6-star rating...
...I would give it to Coeur des Alpes and their staff.
In my opinion, this is by far the cleanest, genuinely friendly and stylish place to stay in all of Switzerland let alone Zermatt. I stayed here 4 nights after only planning for 1-2 since I liked it so much.
They are located on the Matterhorn side of the town area, so they have an unobstructed view of the Matterhorn and are right across from the gondola that starts the trek up to Klein Matterhorn. Everthing in here screams clean, cool and well-appointed. Not a spec of dust or dirt anywhere, so those who are sensitive or just picky will love it. Walls of windows and fresh air all around.
You enter at the street level by walking or getting a lift from a little electric taxi (or they will pick you up from the train). You walk into a cave-styled corridor that goes into the hillside a few hundred feet, then up the steel and glass elevator 4-5 floors worth until you come into the real building. The floors are: basement, spa, main area-checkin-dining, 4 floors of rooms (I think there are 18 rooms in total).
The main room and dining tables-bar are just somethign to see. The large square sofa gathering place in the center has a giant glass and steel floor that looks down over the huge circular infinity pool below. And the beautiful stainless steel fireplace right smack in the center of the glass tiles is just perfect and warming. Outside the windows all around are outdoor walkways and very comfortable outdoor sofas (fully cushioned but covered at night and when rainy). A great place to relax and read or just view the Matterhorn and surrounding moutains.
The Gallery Suite (room 401) has a wall of windows in both the living room and both bedrooms, and you can look directly at the full Matterhorn unobstructed from anywhere in the rooms including laying in both beds.
The Penthouse is supposed to be the only better room but I didn't see it.
A regular double (room 222) faces other buildings instead of the mountain but is still a beautiful small version of the same thing, and the bed is still a king-sized double with the same sheets, comforters, etc. For about half the price of the suite (but the suite is well worth it if you want the best for a special trip). And the view isn't bad at all if you like looking at other nice chalet-style places.
Anotherwords, there is not a bad room in the place. They are all of the same elegant style, as is the rest of the building: clear green-tint glass and stainless steel with wood and stone accents, and perfect polished wood floors with green marble tiling accents. I am not kidding when I say there is no dirt in the entire place - under beds, in corners, anywhere. It is spotless. It has that neo-modern rustic look of an expensive chalet.
The owners are a friendly young couple with a cute little girl, and their staff is so helpful. Finding restaurants or things to do for you, picking you up from the train station in their electric car (note: there are NO gasoline cars in Zermatt, only small electric car cars even the taxis which is great) or opening the spa area earlier or later if you like.
There is one fast PC for internet access in the main area, and another on their desk they use but will let you print something from if needed. They are Windows 2000 without MUI (and are localized versions so you can't install MUI), so all messages are in Swiss Deutch - no biggie especially if you mostly need to Goggle or play in IE. They help with anything you need to ask about.
The spa - OH MY GOD. I have never seen anything like this in a hotel short of a very expensive full-blown spa business. The infinity round pool (there are photos on their site), the myriad showers and recliners, lockers with glass shelving, immaculate sinks, toilets, toiletries, towels the size of 3 normal ones (i mean really large - as in 4x4 feet) are all perfection.
And then there is the Calderium (steam room), Sauna, jacuzzi, warm tiled reclining floor (heated floor tiles shaped like a recliner you lay down in) and the Dream Shower. All computerized and spotless. The shower is unreal, but one word of warning - if you punch in the Glacier Shower, be ready for literally that; ice cold water pours out of the thin shower head and their is no way to avoid it once you punch in the code for it (trust me I know). The other settings are for normal temp water coming from a variety of side and overhead nozzles.
The breakfast is wonderful with great croissants and rolls, jams, meats, cheeses, cereals, coffee/teas, fruit, yogurts and eggs cooked to your order.
Just look at the photos posted online by the hotel and guests. Everything is as good or better than even those photo impressions give you. I took a lot of photos on 35mm so I will post them later once I return to the USA. I am posting this review from the PC in their main room right now!
Not only would I stay here again, I would ONLY stay her while in Zermatt. In fact, I would wait for availability to schedule my trip dates if need be, it is that nice.
Spent three excellent nights here. Superb location in Zermatt, breakfast overlooking the Matterhorn! Beautiful, if small, Spa. Modern, almost Japanese style, to bedrooms. Pity that they don't have a restaurant, but the one over the road was good. Attentive staff - welcomed with glass of champagne on the terrace.
Allow me to echo all the wonderful things written about this place.
We stayed for three nights in early September. We enjoyed the "fireplace suite." What a wonderful room, very large, very modern. Like another poster stated, the room does have a "Japanese" feel to it. The room and view are really fantastic. The location can not be beat: just a short walk to everything, yet, on one's balcony, one feels he/she is all alone with the Matterhorn.
After a long day of hiking, it certainly was nice to relax at the spa before heading to diner. The pool - with fresh fruit by the side, truly relaxing. The steam room and sauna very clean and relaxing.
Ahh, the staff. They were all wonderful! Tom picked us up at the train station just minutes after we called. A friendly chap with a big Swiss smile. The staff all wore the same friendly, helpful smile. When it was time to leave, Tom picked us up with his young son and drove us to the station. Same kind smile and right on time.
I have to say, this was our first three days of a seventeen day honeymoon. This hotel, along with Zermatt, was a real treat. I can only hope our three days can be FIVE days in the near future: the hiking is incredible!
Took my breath away
Four of us (two adults, two teenagers) stayed for two nights and didn't want to leave. Our devine suite overlooked the Matterhorn and I really thought I'd had died and gone to heaven. Everything about this place was magical and worth every penny. It should be in the book "1000 places to see before you die". Our stay in Zermatt and here was the highlight of our five week trip. If you can manage the cost do it, you won't be sorry.
Spectacular View, Spectacular Service
Visited Zermatt for 4 nights with another couple and couldn't pass up staying at the 'top rated' hotel. It lived up to the hype and then some! All of the staff were so very helpful and we were upgraded to a suite so that our rooms were adjoined. They served the best coffee we have ever had with the great, yet simple breakfasts that were included in the price. Had a view of the Matterhorn from both the living area and the room. It is deep into the town (great for access to the gondolas). Would go back to Zermatt JUST to stay in this hotel! If you are going to be in Zermatt, you should not miss your chance to stay here.
The Perfect Sport for Active and Leisure Travelers
My wife and I stayed at the hotel for three days and we thoroughly enjoyed the property. Overall, we would subscribe to all the comments made by previous reviewers. However, the hotel is not a five star destination by traditional standards, e.g. opulent amenities, posh furniture, an adundance of towles, lavish restaurant, etc. In fact, the hotel is technically classified as a bed and breakfast - with ultra modern, minimalist and basic design features. Also, as a result of the open style design (stair cases), noise carries up from the lower levels to the higher floors and can make it challenging to have a mid-day nap - which of course many of you may not need. If you are looking for old-world, grand hotel accomoations, there are two major properties in Zermatt at substantially higher rates. However, if going back to Zermatt, my wife and I will definetely stay at the Coeur Des Alps again.
Service is truly amazing, personal and family-like. All facilities were clean and Breakfast had a great selection with outstanding views on the Matterhorn.
A fabulous Stay
I can only echo the opinions of other who have stayed at this hotel. We stayed in the wonderful penthouse with the most amazing view of the Matterhorn from the bed. The room was spacious and very well appointed with its own fireplace, flat screen TV and unusually a bath open to the room. The shower was a bit quirky and tempremental but other than this the room was wonderful. The staff were fantastic and couldn;t do enough for us. The Breakfast great and the spa I thought was excellent. For those who enjoy the services of a large hotel including room service, be warned this is a smaller family run property with no room service but 5 star rooms and 5 star service. An excellent break for 4 nights and the snow was amazing for October!
I am going to Zermatt for part of my honeymoon in June and am trying to decide between 2 hotels; Romantik Hotel Julen and Coeur des Alpes. Please let me know if anyone has any comments or suggestions between these two hotels based on location, etc. Thanks.
Re: Which Hotel
I was one time at the coeur des alpes.
A wonderflul 4-Star Designer-Hotel.
Its the closest hotel to the Matterhorn.
The Hotel is a Garni. It means only breakfast available.
(There a lot of good restaurants in Zermatt)
The Design of the Hotel is great!!!
you enter the Hotel by tunnel and go up to the lobby by elevator. by mooving up to the lobby you pass the "underground-spa" wich is built in the Rock.
There is a very nice Suite available. (with matterhorn view)
But the best is if you look at the website:
About the "Romantik Hotel Julen" i have not much informations. I think half or full broad is possible.
The hotel has rooms in typical old style of the location.
And there is a 3-floor spa.
more information see:
kind regards from switzerland
RE: Which Hotel
I would tell you to go coeur des alpes, its amazing. I was looking for this hotel for months and they are always booked!!!!! So hurry up and dont miss the chance.
RE: RE: Which Hotel
I have looked at both of these hotels online and I am wondering why is the Coeur de Salpes better than the Julen? I would like to more info before booking for my June visit.