My wife and I stayed here in June 07 for 5 days. This hotel has two buildings - the original building which looks very nice outside and a new one that looks like it's made of cement only. We were in the cement, of couse, but the room was truly spectacular. The decor was first class in every way, the view of the lake was fantastic (it's as close as you can get to Lake Lugano), and shopping was only a short walk away, down a beautiful pathway along the lake. The staff here is excellent - most of them speak good English.
Unique Quality: Everything is a short drive or walk away, although I do highly recommend a navigation system (TomTom 910s are available from most rental agencies) if you are going to drive around yourself. A taxi can be expensive - from the airport to this hotel is about 35 - 40 CHF one-way, and it's not that far - maybe 5 to 6 miles.
Directions: This hotel is in the middle of where you want to be in Lugano.
Piazza Cioccaro 5, Lugano
Viale Castagona 31, Lugano
Riva Caccia 7, Lugano
Via Tesserete 10, Lugano
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Address: Riva Caccia 7, Lugano, Ticino, 6900, Switzerland