More about Isle of Mull Hotel & Spa
excellent service, pleasant staff, lovely location
This was a short break as a treat for my mum and father-in-law, however, my husband and I loved this just as much as they did.
The hotel was really nice, clean, friendly, happy to help in any way.
Food was excellent, (thank you chef).
Management very 'visable' and approachable giving you confidence that they actually cared that your stay went well.
Location was beautiful and the beach walk just lovely. Very peaceful. Would say if you stay here, you do need transport although car hire is available about a mile up the road and I think you can book the local 'bowmans' bus for trips.
The weather was great while we were there so we did see it at it's best, but if you travel in Scotland you know this is not always the case.
The sunrises and sunsets were amazing and we would have no hesitation on returning to this hotel. ( would probably look at a long range weather forecast first). They are also adding a pool and leisure facilities to be ready this summer.
Do not stay here
Poor state of repair, poor cleanliness and worst of all, endless piped in music. The breakfast buffet was truly awful - the food was of poor quality and over cooked. Reception was often not staffed and when it was, staff were not helpful. I would not recommend that anyone stays here. The hotel caters for coach parties and I imagine gets away with a fast turnover. On our first night there were lots of drunken people outside the hotel. Someone wss sick outside of the hotel and in the four days we were there this was not cleaned up. There was rubbish around the hotel and it is next to a building site. All in all, a truly dreadful and overpriced experience.
great views, shame about the walls
Stayed at this hotel for a 2 night break. Location is ideal, central on the island & close to the ferry. Views from the hotel & all bedrooms are fantastic. Food is perfectly acceptable. We found the staff extremely helpful and friendly.
Unfortunately this is a modern hotel, and has been built with no soundproofing between rooms/floors. If you are a light sleeper you will be kept awake by noise from rooms above/below/adjacent. You can hear people thinking about snoring, and once they start.....
We had a terrible stay at this hotel. We had reservations for three nights, but checked out after one night. The walls are paper thin, you can hear the TV and talking from the rooms on either side, and every step taken in the room above. The hotel serves meals in 2 sittings, with a set menu with limited choices. They herd you in and herd you out. The food was ok. The hotel also caters to bus tours, so it is was booked and crowded. This hotel had no charm at all. Even with limited choices on Mull, you should be able to do better.
pleasant stay in mull
Stayed here for our Silver Anniversary. Room was clean, meals were ok nothing too exciting. There was a "special" on the menu- duck l'orange - for an £8.50 surcharge! Although the hotel was quiet at this time of year I felt we were a bit rushed through our meal. I mentioned a couple of things on the Guest Review card- the sink was cracked and the window in the hallway outside our room was broken. Staff were pleasant and helpful. Overall a three star stay in a three star hotel.
A good few nights
Wonderful views from the room, neat and tidy clean room, lovely walk along the lochside to the local shop; also a great walk up the mountains through the forest to some waterfalls. ( in solitude, as its a steep climb and most hotel guests would have problems.. see below !!)
We felt was similar to Hilton or Holiday Inn type accomodation in terms of room, buffet hot breakfast etc.
We were in an upstairs room, and judging by the other comments, maybe this makes a difference re the experience; the view must certainly be better for a start. A wonderful view including the whole bay, and across almost to Oban.
The only downside is that yes, this hotel caters for coach parties of pensioners ++ , and there seemed to be only a handful of under 65 year old guests !!! ..so yes, they do have their tv`s on loud so they can hear them and yes you can hear this through the walls a little, but no more than in any other hotel. .. and if you are into nightly scottish shows in the lounge, you`ve got it made ! Staff all seem to be from Eastern Europe but can speak English ok.
There are not many hotels on Mull and we chose this because it was convenient for the ferries to Oban and on the main road for access in both directions to the rest of the island.
The main problem was in the layout of the building. The brochure states 2 floors, but does not mention there is no lift. The receptionist was very helpful and gave directions to our room - wow! Along the corridor towards the dining room, through very heavy double doors, down 2 flights of stairs, more heavy doors, up one flight of stairs, along corridor, more stairs to our room. We had in fact walked underneath the dining room to bedrooms at the far side. My sister has a walking disability and I was certainly not happy at this. We were given another room at the other side of the hotel, but still had 2 flights of stairs and one heavy door. However, later in the evening, we discovered the bathroom floor was very wet and there was a leak from the toilet. We immediately notified reception and the plumber arrived about 10.30pm, but was unable to fix the problem. As the hotel was full, the toilet was packed with towels, and we were moved to another room next morning. This was a better room and closer to reception.
The rooms were small and generally in good condition, but obviously well used. The hotel is used by coach groups.
There was a good selection for the buffet style breakfast and the waiters were very friendly. The dinner menu was rather limited and they only serve full 3 course meals. One course is enough for me, so we ate in the bar area.
On the surface this appears to be a very nice hotel, but I think they need to give more information about problems of access to rooms. If you have a mobility problem, be sure to state this when booking, because there are a few rooms on the same level as reception.
The food was appalling we did wonder if there was a chef, everything was frozen, no fresh food. The bathroom was dirty and the floor was never washed in the 5 days we stayed. The week before our stay a coach party of 54 people went down with sickness and diarrhoea and they were confined to their rooms.
We were never informed of this problem and we both caught the bug, fortunatetly after we had left the hotel. We have written to the hotel group (Crerar) but only received a response asking us to contact the hotel if they did not contact us in 10 days which they did not. We wrote again but have received no response. This without doubt the worst hotel we have ever stayed in. STAY AWAY if only for your healths sake.
Good for a quiet weekend
My wife and I stayed at the hotel for one Saturday night last week as part of a weekend away.
Hotel was fine, staff friendly and helpful. Only issues were similar to others in as much as the walls are thin and you can hear noise from other rooms. We only ate in the bar and the food was great. As we are both 30 the main problem was that everyone went to bed at 9pm and the hotel shuts down at 11pm. All lights off, including the front door and car park etc! A bit dissappointing as we tend to enjoy a few drinks later than 11pm.
We were certainly the youngest up till 9pm by about 35 years though!
We found it good fun though, only problem not being able to get a beer.
Lovely weekend at great hotel
This was a really pleasant surprise, booked through the Mull tourist office. We decided on a weekend on the island at the very last minute but quite frankly didn't expect to find anything available at the peak of the tourist season. And it was a bit suspicious that it had dozens of rooms free. But after a long journey (and an initial, heart-sinking view of an exterior like a 1960s shopping precinct) it was a huge relief to find the rooms were bright and clean and freshly decorated, all with a sea view furnished with beautiful, thick Harris tweed curtains and bed linens. Very cosy and welcoming. And all the staff (apart from one slightly grumpy desk clerk) were incredibly charming and helpful. The food in the restaurant was very good too - excellent steaks and fresh local langoustines. The hotel does seem to cater to coach trips for retirees, which means a rather sedate atmosphere. But if you've come to Mull for peace and quiet that's what you'll get. You can always walk down the road to Craignure's excellent pub for a top night out with live music and whisky recommendations from the hotel staff (its where they drink after they've finished their shift...). Will definitely be back.