More about Oakley Court Hotel
Staff went out of their way!
We phoned the oakley court hotel after arriving at the slough/windsor copthorne and being very unhappy at the size and standard of bedroom at the supposed 4 star hotel.
The receptionist we spoke to was very helpful. We drove to the hotel immediately and staff were more than happy to show us the choice of rooms available. We checked in and immediately felt more relaxed and at home. The bedroom was spacious, nicely decorated and furnished and was very clean. We also had a lovely river view.
After our day out we returned to the hotel later than planned and went straight to our room expecting to find the extra bed for our two boys(11 and 6) we had requested. There was no extra bed. However, to our delight, when phoning reception to report this we were advised that the adjoining room next door was available and we could use this for our 2 night stay at no extra charge.
Although we did not eat in the restaurant on an evening the room service menu was very nice and the staff were happy to make childrens meals although it was later than they usually do this.
The concierge recommended and booked for us two restaurants which were both fabulous. We did not use the health club but the boys enjoyed playing croquet on the lawn as we had a walk along the river.
We would unreservedly recommend this hotel.
Pleasant Stay all round
Having searched in detail for a hotel for a break an hour from London, my girlfriend & I chose Oakley Court. We were really pleased with our choice. The room was good although the bathroom could have been a little cosier. The house itself was impressive and we took advantage of the the par 3 golf course which was an added bonus. We booked a table for Dinner which was excellent. Good service, good food and nice wine. The restaurant lacks the ambiance be-fitting of the the historic house though. The quality of the dinner was not repeated at breakfast which was cold and not of particulaly high quality. The Health club was pleasnat and we ended our relaxing stay with a massage. A worthwile treat. Overall we really enjoyed our break and would stay here again - especially if we could guarnatee sun !
An amazing place
We spent 3 nights at Oakley court on our final leg of a tour of Europe. The manor house is gothic in style with gargoyles decorating the roof and faces carved into the stone - very atmospheric. They actually filmed the Rocky Horror picture show here.
My husband surprised me and upgraded us to one of the suites in the mansion. It was beautiful. Four poster bed, big comfy sofa's, cozy heating and views over the gardens and the river Thames. After having traveled for a while it was great to kick back on one of the sofas and browse through the great selection of magazines that are on the coffee table - a nice touch.
The gardens and common areas are lovely, particularly the non-smoking section of the bar. The hotel is quite large with two separate wings of accommodation in addition to the manor itself. It does host a lot of business conferences, but these didn't cause us any concern, except for one night at dinner when things became a little loud, but without us saying anything the waitress suggested she serve our coffee out in the lounge area - an excellent idea.
The reception staff are great, but some of the restaurant staff lack the finesse you would expect in a hotel of this standing - particularly one of the women at breakfast, who was loud and obnoxious, I heard a couple of other guests commenting on the same. The food was excellent although not consistent. The same desert came out quite differently on different nights.
All in all we had a wonderful stay. The room was lovely and comfortable, as you would expect in this price range.
Great building - awful food & service
We were really looking forward to staying at this hotel, given its great history in British cinema. The house itself is stunning, as are the beautiful grounds down to the river. Our room was a good size with a lovely big bathroom (I should point out that we were not in one of the cheaper rooms).
Sadly, everything else about this hotel is hugely disappointing.
The main house has been extended with ugly and unsympathetic extension wings to house extra bedrooms and a conference facility, plus a leisure complex. The sauna was not working and the pool and spa were both freezing when we visited.
The food at dinner was comparable to food at a motorway services – the menu was very dull and the food even more bland (we had a salmon fillet on uncooked potatoes and breaded veal served with eight chips).
The service in the bar was absurdly slow (particularly as there were only about four people in the bar). Service was also completely unfriendly, in fact the only person who was even remotely friendly or even smiled during our visit was the concierge.
Though the house was used as a filming location for St Trinians, The Rocky Horror Show and Hammer House classics such as Dracula, there wasn’t a single print on the wall to reflect it’s fascinating history – a real shame.
If you are interested in seeing the hotel and its grounds, I would suggest simply parking in the large conference guests’ car park and having a look round, but certainly don’t bother to stay – or eat – there.
Mostly alright, but a less than 4 star experience
Check-in efficient and straightforward. Lovely big room well appointed, very comfy bed. Good full English breakfast cooked fresh and delivered promptly.
Bar service in the lounge was very, very slow. Staff came round occasionally but didn't seem to notice when you needed serving. After ordering at the bar the drinks took an age to arrive.
No bar soap provided in the bathroom, just little bottles of shower gel (not very convenient for hand washing!).
Shower was barely hot enough at its maximum setting. Shower head too low to stand under.
Not awful but not up to 4 star standards
Appalling service ruined a special weekend.
A special weekend away booked a month in advance!
On arrival we learned our reservation for dinner 8pm had been lost, they were full unless we ate at 6:45pm or 9:30pm, inconveniently early or late but we decided to shuffle our plans for Saturday and eat at 6:30pm, we booked it with the hotel concierge.
When we arrived at the restaurant - no reservation, told us they were fully booked, we began to complain and they resentfully showed us to a table.
Things just got worse, on opening the Champagne the waitress nearly took out my boyfriends eye, he had ordered a menu which came with a different glass of wine to compliment each course- we had to remind them every course (x3) to bring the wine which took so long to arrive he had finished the course everytime!
The following morning we queued 20 mins to be seated for breakfast, and waited a further 20mins to receive coffee and toast.
We received no apology for any of the things that went wrong, the restaurant was expensive and despite the food being good the poor service and attitude of the staff ruined the evening.
We will not return and have advised friends and family against staying.
Nice rooms- don’t go to the restaurant
This is an impressive looking hotel, with a lovely location right on the Thames and the rooms do live up to expectations. The restaurant really lets the hotel down though the food is not up to the expected standard and really isn’t worth the £35 a head. There is a wealth of top rated restaurants in the area so my advice would be to go to one of these. The only other complaint I would have is that as this hotel popular for conferences/ wedding the number of people about can be a little overwhelming for couples.
We visited the hotel on 31 March for a nice relaxing spa weekend. Booking was easy - the staff were extremely helpful. However when we checked in the disappointment began. The staff gave us no info no the facilities (location or otherwise). The rooms were as expected - a good size if not a little tired. The food etc were a real disappointment - not worthy of the prices charged. The wine was also over priced.
Breakfast again was a disappointment - we were shown to a table but not advised if it was self service or otherwise. We were given toast but no butter etc. The pastries were like concrete having been laid out for quite some time.
When we checked out we found several items on the bill which we had not ordered. The staff did no seem to believe that they were a mistake and were reluctant to remove them, but eventually they agreed as they were unable to confirm exactly what had been charged for - a mystery along with the strange noises in the night and the TV turning itself on at 5.30am....
The facilites were disappointing - a small pool, gym etc. The location was however fantastic - right on the Thames - fantastic in the warmer months. The main building itself was also impressive.
I would not recommend this hotel which is a shame - it has great potential but it needs to work on its customer service and the quality of food served.
Fabulous, lumpy mattress
I would have given the Oakley a perfect score if it weren't for the mattress in our room. We stayed in one of the Mansion suites, named the Ernest Oliver. It was gorgeous and had every amenity. But when we went to bed the mattress was lumpy and sagged into the middle. In order to sleep I had to lay on the edge of the bed in order to not roll into the center. I did mention this to the Concierge, Neal who was apologetic and did say that he would take care of the problem. If you do go, Neal is a great help and will make your stay that much better. Also, if you need a car from the train station call them, they will get a car for you that is nicer and cheaper than the cabs by the station. Also, its cheaper and faster to take the car to Heathrow than the train. And the bar is open until "the last guest goes to bed", they said, so enjoy a drink at the bar no matter what time.
Near Bray studios,Oakley Court hotel.