More about Doubletree by Hilton Cambridge
Cambridge Garden House Moat...
Cambridge Garden House Moat House
Expensive hotel but high in quality.
160 pounds for a double room, bed and breakfast (weekend rate). Cheaper rates sometimes available at weekends, especially late availability. Lovely location - some bedrooms, the garden and the restaurant overlook the river as it flows to Grantchester. Handy for all Cambridge attractions.
indifference rules OK
Difficult to locate but centrally placed. Pleasant views but small rooms. Dining was a trial. Dinner was poorly cooked, served and presented on cold plates in a chilly room. Complaints had no effect, managers were unavailable and the whole experience was most disappointing. We were unwilling to go through a similar disappointment at breakfast and listed the shortcomings at reception. Apologies were half hearted, too late and gave me little confidence that improvement would follow. Significantly overpriced. Have returned to the city several times since but have never darkened the doorstep of this hotel again.
Fabulous standards and service
From the minute we arrived at this hotel we received fabulous service. The hotel is easy to find and easy to park. Our arrival and check in was second to none: friendly and efficient reception staff complemented by a superbly knowledgeable concierge who remained on hand throughout the weekend to give all sorts of information and advice: better than in many top London hotels.
We stayed in a refurbished room and it truly was refurbished not just a lick of paint and a new bedspread! Well designed, fabulous colour scheme and spotlessly clean.
The restaurant was busy for both breakfast and dinner but never once did the service faulter or was even slghtly compromised.
All in all one of the best experiences we have had in a very long while. It is reassuring to see that there are still hotels around that obviously believe customer service and attention to detail are still important.
Such a pity that a hotel which is in a central location, with stunning views of the river is a below average experience. The hotel is just OK. Breakfast is adequate without being special, the rooms are so-so, the few of the staff have english as their mother tongue and although they try hard they are poor communicators not only with customers but also with each other leading to some entertaining differences of opinion - but not terribly helpful when we are waiting to be served on the terrace to find the waiters and bar staf arguing.
The hotel had undergone refurbishment of the rooms - very poorly done and the finish in our rooms was poor.
Finally very expensive - we had stayed at the Prince de Galles hotel in Avenue Georges V in Paris a couple of weeks before and it was a fabulous expereince and the same price!!! Why oh why don't english hotels try harder?
Reasonably functional and comfortable - fine for business
I stayed at this hotel a few years ago and I think it's improved a fair bit since then. This is a standard English business hotel. It has nothing to rave about, but there's very little cause to complain either.
The building externally is absolutely hideous, but that's as much an indictment of Cambridge's planning authorities as the hotel. The location is beautiful, right alongside the river, and also very convenient with the city centre and colleges within easy walking distance. There is a large car park.
Inside, it's your typical slightly garish hotel decor. The staff were basically competent and friendly in an unobtrusive way. Check in was smooth and straightforward.
Our room was a little on the small side, but not too cramped. It was nicely air conditioned, well furnished, clean and comfortable. I think the rooms have been refurbished in the last couple of years. The bathroom was also clean and attractive. There's a minibar and a safe, a good flat-screen TV and wireless internet access (at a cost, I think, of about £15 - $25 - per 24 hour period).
Few downsides. The corridors are rather tatty and could do with a bit of sprucing up. Service at breakfast was very slow and inattentive. I ordered smoked salmon and scrambled eggs from the menu (rather than the usual breakfast buffet) and had to chase up the order about 25 minutes later. Otherwise, no grumbles.
This hotel is basically fine for a no frills business trip if you just need a bed for the night and a desk for your laptop in some reasonable comfort.
A quiet weekend in Cambridge - Not!
Hmm - at the price was hoping this would be a nice quiet weekend with my wife - enjoy the food, swim in the pool...
But we didn't count on the events that seem to be held very regularly in the bar at weekends. The music went on until the early hours and was so loud it boomed throughout all of the rooms facing the river (about half of all the rooms) - with the doors of the bar wide open. A complaint was brushed aside - "there is a wedding on - nothing can be done"
In the morning the pool was closed - seemingly a regular occurance - again yielding a "dissappointing but what do you expect us to do" response.
Overall very disappointing from what claims to be a top hotel.
It is lovely location but I wouldn't stay there again and would advise anybody thinking of doing so at the weekend to check for functions and avoid like the plague if one is being held or take ear plugs and a good book!
Lovely room overlooking the River Cam
Stayed here one night in October, and would definitely want to return if we visit Cambridge again. We had an executive room, as that was all that was available when we booked. I thought it was rather expensive, but it was a really lovely room – not particularly large, but very nice decor, well equipped and spotlessly clean - with a balcony overlooking the gardens and River Cam. The bathroom was very nice too, with a lovely selection of toiletries and plenty of good-quality towels.
We only ate breakfast in the restaurant, but thought this was very good, with attractive table settings, a very nicely presented breakfast buffet and efficient service (despite being very busy).
The swimming pool was very pleasant – probably about average size for a city hotel pool, clean and well-kept, with a nice outlook.
The only problem we found was difficulty in parking when we arrived, because there seemed to be one or more functions at the hotel and the (large) car park was initially full, although spaces were available later.
Stayed here for one night on business. Service was a little erratic (though certainly not unfriendly) and a bit unimpressed to have to pay for parking. However the room (river view) was very spacious and specced out very well, the location is perfect for anyone exploring the city and breakfast was very good. Certainly one to recommend.
Bank Holiday in Cambridge at the Garden
My husband and I stayed at this hotel over a Sunday and Monday night of the British Bank Holiday weekend in May 2006. Despite the mixed reviews on this site of the property, we decided to give it a try due to the very central location in Cambridge--we could park the rental car in the lot (where we did not have trouble finding a spot as some have reported) and walk everywhere.
Our experience overall was better than expected--we had booked an internet special on the hotel website and were upgraded to a riverview room at no extra charge. This was great for gathering up wine, local beer, cheese, bread, and accompaniments for a light supper one evening on our balcony overlooking the river Cam. (Unlike other reviewers, we were not bothered by noise. Perhaps as a largely business hotel, it was not fully booked for the weekend--not sure. There was one wedding--which was actually quite fun to watch from our room--but no loud music from the reception afterwards.)
The rooms in the hotel and the hotel public areas were undergoing renovations (probably completed by now) and we had a newly renovated room (number 306). It was very modern in design, but very functional and comfortable. Amenities were of a nice brand and plentiful and the towels and sheets were of good quality.
Also used the gym a couple of days (no charge) and the pool. The gym is quite nicely equipped (including free weights and cardio machines) and they have personal trainers if you wish to hire. Hotel also has a spa for treatments, but I did not try any. We had the pool to ourselves the evening we tried it. We did not eat at the hotel restaurant.
Service was competent--not the level of a luxury property, but pleasant and professional. No great difference from most business hotels.