More about Menzies Cambridge Hotel And Golf Course
Chaos at Cambridge Menzies
I would love to write a review about our actual stay at Menzies Cambridge, however they did not honour the booking we made 6 months ago instead they told us they had suddenly realised they 'had suffered an over booking' and offered to rehouse us in the Travel Inn at Peterborough a 53 minute drive from Cambridge. The manager offered to pay for one round trip from Peterborough to Cambridge via a minibus.
The spectacularly unhelpful and I must say incompetent hotel manager who allowed himself to suffer so, stated that this was the only accommodation locally that he could find as we were a party of 17. After just two telephone calls we managed to find a hotel 20 minutes from Cambridge Town Centre (the Rutland Arms-brilliant see my review).
After numerous calls to the head office, a helpful Managing Director and very helpful secretaries did agree to pay the upgraded hotel costs and the MD stated that their had been errors with their booking system and that he was sorry it had only been noticed two weeks before our stay and five and a half months after our booking.
As you can see from my other reviews I have never been damning of a hotel before and always try to find a positive, however the complete lack of professionalism, courtesy and customer care displayed but the Manager of the Cambridge Menzies leads me to say please be careful when booking here.
Gret Value Stay
We only used this hotel as a one night stay while passing through Cambridge, but I am pleased to say it was a really pleasant surprise and excellent value. The hotel is in the middle of refurbishment, and so we were a little worried after checking in to be lead down a corridor with no wallpaper and dusty carpet. The rooms however were excellent, clearly newly redecorated they had all you would need for a short break of a few days.
After going out to dinner in Cambridge, and yes unless you have a car he hotel is too far away to walk, we returned to the hotel and spent several enjoyable hours in the spacious and modern yet comfortable hotel bar. Although over the main dining room the noise level was not intrusive especially good as we stayed in mid December at the hight of the Christmas party season. The bar staff were friendly and attentive, and were more than happy to provide a late night snack when we got peckish.
The bar snack and the breakfast the following morning were both excellent and recommended. Then we were off check out was fast and efficient and the bill for the night remarkably low.
Overall a good one night stay, couple of slight issues, one of our rooms suffered form a noisy fan and parking while plentiful was quickly taken up by non residents using the restaurant and golf club.
A little nervous after some of the reviews but these guys looked after us a treat. I think the change from Moathouse to Menzies has served them well. It was a pitty the weather was not so kind but none the less an enjoyable weekend.
A stylish, welcomg hotel, suitable for families
The Cambridge Menzies hotel was a real pleasure to stay at. Both the hotel staff and the lobby were very welcoming. Check-in was efficient and staff were informative of the facilities and there locations. Boasting a £2 million refurbishment in 2006 the lobby, restaurant and gallery bar were looking very modern and well kept. Our room was a family room, which proved to be very spacious and well equip. Along side our king size bed our little girl had a sofa bed and the hotel provided a cot and linen for our baby. We could not have asked that they be more accommodating to us and our children. Nothing was too much bother and staff made a fuss of the children and brought them biscuits at every opportunity.
On closer inspecting, I have to admit that the restaurant felt a little like you would be eating in the lobby. The reason for this is that there was only a partition between the two – presumable to create the imprison of greater space. However, it was the food that was to let this restaurant down – if not the whole hotel. While breakfast was well laid and could not be faulted, I would not recommend dinner in the restaurant. On out two-night stay we sent our meals back on both nights! This being the case, I will not insult you by telling you what is on the menu. They did however look after the children well, yet again.
The bar is on the first floor and provided ample comfortable seating. Again, it was very modern and kept immaculately clean. This spacious bar is again family friendly serving hot and cold drinks, sandwiches and snacks. These are simple but very nice. I would recommend that if you want to eat in the hotel, you do so here.
The pool was warm and had a suitable area for swimming as well as a shallow area for children. I would say that some aspects were looking a little tired but the spa and sauna were welcome and the changing rooms very pleasant.
All in all, I would say that this was a lovely hotel. It was very comfortable and we would use it again – just don’t eat in the restaurant!
The £2 Million has worked
A comfortable and relaxing stay, the room was neat and tidy, but lacked that extra touch that said four star. The staff are pleasant and polite, quite a few of them are from overseas and this creates cultural problems, if you want anything out of their normal routine you might struggle. The Lounge Bar was comfortable and relaxing and the restaurant provided an excellent service and the food was more than acceptable.
I recently had a family reunion in the area and as we were travelling with 3 young children all aged under 4 years decided to spend the night in the area.
The Menzies was a great choice. We had booked a familiy room however were a allocated one without a sofa bed. We quickly brought this to the hotels attention and the room was changed without delay. The new room having the sofa bed and cot we required. The staff were also quick to bring us extra sheets when requested.
We had booked the Dinner bed and breakfast rate direct with the hotel. The rate was very good and as such the meal was in tune with the amount we paid. Had we not had the children we would probably have eaten out. However the limitations of the menu were made up for byt the excellent waiting staff who ensured our numerous requests were met and were not distracted by our noisy party. Meanwhile the breakfast was an excellent spread.
We ventured to the swimming pool twice and with the childrens and adults pools meant we were easily entertained. We were unable to use the golf course / gym / tennis courts etc. however they all looked well maintained as we passed by..
All in all a good base for the surrounding areas with enough to do on site if you feel lazy. Would definitely come back for a night when we come to visit the family again.
just got back from a lovely bank holiday holiday weekend in this resort hotel. the main purpose of our trip was to relax and visit cambridge. we chose this hotel after reading reviews that it was family friendly and close to the town. we booked with the hotel directly a few days before the stay and got a family room, i.e a double bed and extra bed as we have a 2 yr old child. they call this the family exec room, and i would say that we very happy with the size of the room, standard of bathroom, quality of beds!, and although close to the A14 with windows shut you wouldn't notice. we had bathrobes but no slippers as per website!, but generally the room was tastefully redecorated(2006)we stayed on bb basis, served from a decent 7-11am! and quite good. it did not feel as if we were in the lobby (prev review) and staff v efficient. with a little child we were able to extend our checkout time by 1 hr, handy. staff good, helpful. the really good thing about this hotel is if you want to visit cambridge it really is a short drive on the a14 and you are in the town, good if you have car. the hotel does feel like 4 stars and we would recommend it to everyone.
Hmmm... room for improvement
Arrived at the hotel for a one night stay to use the place as a base to explore cambridge for a day and use the hotels spa facilities. We got off to a bad start when we were told that all of the spa treatments were unavailable due to a block booking, a bit annoying as this was one of the main reasons we chose the hotel. I pointed out that I had called the day before arrival and discussed what spa facilities were available and a very helpful receptionist gave me a breakdown of all various options and prices - would have been nice if she had pointed out that none of them would be available.
That said the rooms were a decent size and the food was ok for the type of hotel. I generally stay in Hilton hotels and this does not compare, despite being of a similar cost.
Handy for the motorway and Cambridge, but had the feel of a "Travel Tavern " A la Alan Partridge.
Never got the chance to stay they cancelled our booking!
I was supposed to say at Menzies for my friends hen weekend only to find they had cancelled the booking.
My poor friends mum and sister managed to find us a lovely hotel in Newmarket only 20 minutes away alot better than a 53 miles Menzies had first suggested. Only good thing to that happend was Menzies agreed to pay the extra change of the other hotel. And all 17 of us had a great weekend thank you Rutland Hotel in Newmarket.
Miles from anywhere with only thing going for it was a pool and sauna. Jacuzzi out of action and Funeral party booking added to the experience. Standard room accommodation was like a prefab with visible joins across ceiling. No fridge, no safety deposit box, only one bathrobe with no belt [room for 2]. If you must stop here, bring a good book. Otherwise stop at home.