The Mill Hotel

3 out of 5 stars3 Stars

Milton St, Chester, CH1 3NF, United Kingdom
The Mill Hotel
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Satisfaction Excellent
Very Good

Value Score Average Value

Similarly priced and rated as other 3 star hotels

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Good For Couples
  • Families71
  • Couples81
  • Solo70
  • Business58

More about The Mill Hotel

Great , low priced ,real British ale

by TripAdvisor Member thedoeboy

The Mill Hotel is a renovated mill situated on the canal and is ten mins walk from the centre of Chester ( the location is excellent).
Car parking; The Mill is situted in an area that appears to be being renovated. So the car parking is split into small areas dotted near to the hotel. These car parks are secure, well lit and in the main covered by cctv.
First impressions; The reception is staffed by very friendly people who were eager to please. Attached to the reception is a public bar with low ceilings, tv's and an enormous choice of real ales. The one my husband drank was priced at £1.35 a pint, this was quite unbelievable if you are well travelled one would know the price of a pint of beer.
Our room; We stayed in the best room advertised, the club room. The price was £107 this included a discount.
although the room was large , clean and roomy I was a little disappointed, the bath was for a disabled person and was very uncomfortable and the room was tatty for the price.
The Spa; A large sized swimming pool which had a unisexed steam and sauna rooms. This allowed my husband and I could share the facilities together.
Breakfast; This was self service both continental and englishand was of a very high standard.
Overall ; Very enjoyable stay ,a little pricey, good facitities and fantastic staff.

Charming hotel, superb food, excellent real ale selection

by TripAdvisor Member pattie-supper

I stayed at The Mill Hotel with a colleague on a business trip. We arrived late afternoon and parked easily in the hotel's own car park. There were lots of spaces as they have two separate areas at the front.

Check in was very efficient and we were given rooms in the same building as the check in - they also have rooms in the building across the canal which is linked by a walkway over the canal. My room wasn't massive, but had retained enough original features of the mill to make it a very charming place to spend the night. The bathroom was immaculately clean.

After check in we enjoyed a couple of pints in the bar and took advantage of the fact you could go outside to the side of the canal. The bar is exceptionally well priced (about £2 a pint!) and has a superb selection of guest ales.

Eating in the restaurant was a very relaxing and pleasureable experience. They offer a fixed price menu for guests or there is an al-a-carte if you wish. Being on a fixed budget from our employer we stuck to the fixed price one, but still had plenty of choice. The waiting staff were attentive and exceptionally pleasant and the food was simply devine. Perhaps the best dining experience I'd had in a long while and a great place to take a loved one for a romantic meal.

Breakfast the following morning wasn't quite up to the fine dining experience of the night before, but it was a competent buffet selection up to the standard you'd expect at most places.

Check out was another good experience - the reception staff were great when we asked them to split the wine across our two rooms so we stayed within our dinner allowance as the restaurant had charged it all to me! Nothing seemed to be a problem to them!

Ideal for city Break

by TripAdvisor Member MrsJTraveller

Not the most picturesque setting but a nice hotel, presumably an old mill, a short walk from town. Ideal for seeing City. Nice sized room, in the newer side of the hotel (over a covered bridge across the canal.) We only used it for B & B, but it had a very popular restaurant in the evenings. Many other guests were on end of Xmas stay or beginning of New Year stay on DB&B basis so hotel was really busy, but breakfast ran smoothly, although we did go early rather than leaving it late. The public bar was really busy with many locals using the place regularly. There was also a residents bar upstairs. Very good leisure facilities, possibly the biggest hotel pool we've used, steam room, sauna, jacuzzi, all included in hotel price. We got a good deal for this time of year £79 per room per night for B&B.

Its ok. Been to much better, been to worse.

by TripAdvisor Member travelbugladybug

My hubby phoned up the hotel on the same day we decided to stay over in chester, the lady on the phone was friendly and said she would upgrate us to the club room and set up a cot for our baby at no extra cost. there was lots of room to park right outside the hotel. Check in was friendly. Our room was ok but a little tired and the bathroom had black mould in the sealer around the sink. The cot was a travel one and seemed comfy. We were over the bridge in the quieter wing of the hotel The road was noisy though and there were a few of police cars/ambulances with sirens that went past in the night. We were situated underneath the bridge and everytime someone went over the door banged which was annoying. The pool area was nice, children are allowed in until 6pm.There were baby changing facilities in the chaning room. We wanted to eat early with having our baby girl with us but were told the restaurant didn't start serving until 7pm. We plumped for the hotel restaurant anyway as it was cold an didn't want to be walking around Chester at night with her. The guy that greeted us in the restauant was serving someone at the bar so we had to wait for him before we were seated. The waitresses were very polite but couldn't undestand english and seemed to be very new at the job and didn't know what to do. We both had fillet steak which was flambed at the table by a lovely friendly french?? guy who was very proffesional. The food was quite good. The restaurant only had 2 other couples in dining but that was perfect for us with having our baby with us. The bed was comfy. Breakfast was pretty poor... all a bit greasy and cold. The toast was like rubber but the fruit bowl was good and well stocked and they warmed up some milk for us so our daughter could have weatabix. When we went to check out the girl at the desk was taking a private call to her friend so we were kept waiting and they had charged us extra for our baby. When we questioned it though they deducted the extra off the bill. They let us leave our car at the hotel carpark whilst we walked into Chester, saving us heaps in car parking fees. The hotel is in a great location for the cenrte of Chester and the shops. We are staying at the Craxton wood hotel tonight and going to the aquarium. This seems a much plusher hotel and a lot quieter. Would we stay at the Mill again .... no, it not a family hotel but would be a great hotel for a cheap girls night out.

So so....

by TripAdvisor Member Traveller-in-style

Stayed in a club room, quite small and depressing for the price. Bathroon shoddy, and general decor left a lot to be desired.

They clearly have a security problem at the hotel as we had to 'check in' after 11pm when we returned to the hotel. We could not get in through the locked door until we had confirmed our names and room numbers. There were many signs stating the dress code of the hotel - no baseball caps..... I dont want to wear one, and presumably the Chester 'gangs' must all wear baseball caps to designate their gang!

Breakfast does not start till 7.30am - which is no good if you have to leave at 7am.

The free broadband in the room stopped working after 1 day and was not fixed when we left.

Simply Average

by TripAdvisor Member redkeneast

The Hotel is situated in a Drab area, with terrible parking. We stayed in a club room which was reasonably priced, although it was showing its age, wall paper peeling off walls, extract fan in the bathroom didnt work. The one evening meal we had was ok, the selection at breakfast was limited to say the least for a Hotel of this size. Pool is very nice and the staff that we encountered were friendly and accomodating. Chester is a lovely City and we will be visiting again but we wont be staying at the Mill Hotel.

drab and dreary

by TripAdvisor Member pleter

This is not an inspiring hotel, but it does fulfill the business traveller's requirements.

The public spaces are not great. The reception/ lobby area had white leather sofas and the bar area was very busy. Our party was glared at and jostled as we tried to squeeze our cases through the bar to get to our rooms.

My room was poorly lit and quite shabby, for example the sink was cracked, but clean. The conversion from the building's original use as a mill has not been done very sympathetically, and more could have been made of the orginal beams etc.

We ate in the restaurant and the food was good, although the service intermittant / unreliable.

Checking in and out was straightforward.

Book at own risk

by TripAdvisor Member RupertEdinburgh

We booked this hotel via laterooms. We then decided to book an extra night direct with the hotel. When we had not received confirmation, over a week later, we phoned to check and the extra night had not been added, but we were promised that it would be and we would be sent a confirmation email that night. The email didn't come, we phoned to chase it and it had been sent to the wrong email address. Phoned the manager who was rude and unconcerned that we had been messed around. We cancelled our booking and stayed at the Queen Hotel, City Road, Chester which was excellent.

nice Hotel

by TripAdvisor Member mcwwy

We arrived and stayed in a premier room. It was very busy but it was a bank holiday weekend only to be expected. We were allowed to leave our cases and check in at 2pm but used lounge and eating facilities. Our room was facing the canal with a balcony and was immaculately clean and spacious. The only problem was very subdued lighting and no central ceiling light. this was not acceptable to me as 3 lamps all had 25 watt bulbs in and couldnt even read it was so dark. I informed reception and they offered us a upgrade club room. We didnt like it and it was just as dark so they offered to give us an upright lamp and replace the bulbs to 60 watts. That was much better (we tipped the young man who kept coming and going to sort the problem out because of his patience)! Then reception called us and offered us a free bottle of wine for our trouble which we thought was a nice gesture. The food was excellent, the pool area clean but I would prefer it if children were kept in the segregated area for the adults to do lane swimming. The babies generally are, but a child of about 8 insisted on lane swimming with the adults but was overly splashing and getting in the way. The bar area where they served food was too busy to eat in (mostly locals) My suggestion would be to have reserved tables as eating areas for diners only as the drinkers were taking up the tables. so we had to eat in town centre as we did not want to pay for a 'dinner and dance' evening in the main restaurant. The other eating area by the pool was too basic for evening dinner but great for lunch.
Breakfast was help yourself which we liked but on our last day an older waitress insisted quite abruptly on serving us at the hot food counter, I said I wanted to help myslef like the other diners, she was quite curt and said it was for speed. She was actually making it worse because by the time you tell her what you want and dont want it would have been easier just helping yourslef. She would have been better clearing the tables of plates and cups rather than interfering. But on the whole this hotel is close to all amenities, efficient staff, clean and well run

Great weekend

by TripAdvisor Member jonr0404

We have just returned from a great weekend at the Mill Hotel. We went with some trepidation after reading some of the reviews but I am so glad we did.

The staff were all very friendly and helpful and we were made to feel very welcome.

The room was large and clean with plenty of room for a cot for our 8 month old daughter and space for her to crawl around.

The leisure facilities were also great with one of the largest pools for a hotel.

There was the odd niggle. Being an old mill some of the corridors were fairly narrow (but big enough for a pushchair) and a bit of a maze (but you soon find your way around) and at the weekends the main restaurant is put aside for dinner dance parties.

However there are three other choices including a relaxing trattatoria where the food was a good price and good quality.

Breakfast too was excellent, plenty of choice both hot and cold, quickly seated and served.

All in all a very good weekend and we would return to stay if visting the area again.


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 The Mill Hotel

We've found that other people looking for this hotel also know it by these names:

Mill Hotel Chester

Address: Milton St, Chester, CH1 3NF, United Kingdom