More about Headland Hotel
i am a travel agent for hay's independance group and recently spent a night at the headland hotel in newquay. on arrival the staff were very freindly and helpful. the room was beautiful, nicely decorated and very clean. the en-suite was a great size and included a bath and shower. the room also had a fantastic sea view which meant we could watch the sunset from the bed, beautiful! the staff were lovely and made us feel very welcome. the hotel boasts lovely facilities. the bar and cafe area are lovely and bright, very relaxing. the pool area was nice, it was small but we went for a swim early evening and had the pool and jaccuzi to ourselves. the lounge area was very comfortable. in the evening there was entertainment comprising of a pianist and female singer, it was wonderfully relaxing with the staff taking drinks orders to save you a trip to the bar! the atmosphere in the evening was wonderful, you could really feel the history of the hotel. it was very peaceful at night and was lovely to wake up to the sound of the sea. heading down to breakfast in the morning we were greeted at the door of the restaurant and shown to our table. everything you could possible want was available and again the staff were more than helpful. the restaurant has amazing sea views and again we found the whole experience very relaxing. we were all in all very impressed and actually reluctant to leave. i have told everyone at work about this hotel and would definately recomend it to anyone wanting a break in newquay. i will be returning in the future.
Just returned from a long weekend at the Headland Hotel in Newquay, a good hotel whose strengths are its position on the coast above Fistral beach and its staff; a committed and pleasant team who exceeded our expectations with their friendliness and helpfulness.
The decor at the hotel is not as new or contemporary as many 4 star hotels and the exterior facades may appear a little weather beaten, but inside, the brasserie bar is very nicely done and the quality of the food served is nothing short or excellent both in presentation and tatse. It is also a loveley place to have ane evening meal and watch the sunset over the sea.
The only downside to all of this is that you do pay for the location. However, IMHO I would still avoid some of the cheap internet deals in mid-high season; they appear to be for hotel's inner rooms overlooking the central atrium. Instead pay for a coastal or sea view. The sea view rooms do look right over Fistral beach and its great to just sit and watch the surfers!
We would stay there again.
Great for the kids
My children and I have just returned from an extremely active/relaxing holiday at the Headland Hotel. It has a rather outstanding if not bleak position but is a delight especially for families. The hotel is a stones throw from the best surfing beach in Britain where the children (10 year old twins) had surfing lessons and thoroughly enjoyed every minute. The hotel has a pitch and putt course, use of the course and equipment is free. Ditto Tennis courts. There are complementary activities for children of all ages which they did not use but looked very good if they had not been too busy swimming/surfing/etc. The children felt quite happy and safe to take themselves off to do these too, leaving me some time to relax. The staff were quite relaxed about the children doing this too.
The staff were a delight and extremely helpful, but then I find that most are if you are polite and considerate in the first place. I was a bit worried about the children coming into the reception area in wet towells or wet suits, after all this is a 4* hotel, but the staff were very reassuring and understanding.
The rooms were perfect. Beautifully appointed but not too grand to make me nervous with the children around. We had a twin room with rather nifty modern bunk beds, which sound naff but were not.
We plan to be back next summer and for longer.
A grave disappointment
We booked a suite at the Headland Hotel expecting 4 star pampering with a sea view room. However, the sea view was only possible when one stood at the window in between the eves and looked out of the salt splattered window. The definition of a suite consisted of two mismatching 1970's armchairs and a modern fake wall hanging fire place. The rooms are described as quirky and they most certainly met this criteria in abundance. The communal areas were vast which made the lack of lighting and dirty seating even more noticable. There is a distinct lack of staff in these communal areas, however when you do find staff, don't ask for anything out of the ordinary as we overheard the staff making uncomplementary comments about the other guests when requesting what we considered a fairly standard level of service. The dinning area is vast and whilst the food was of a good standard the whole affair was lacking due to few guests and little atmosphere.
And on a final note, take care to read the terms and condiitions when completing a basic "check in" form, you might be surprised with what you find !
Unbeatable location, outstanding staff
I've stayed at the Headland Hotel five times since 1999 - and I never ever stay at the same place more than once. Why the exception in this case? Two reasons:
- firstly, the hotel - a huge late Victorian red brick gothic structure - is located in splendid isolation on the top of cliffs jutting out westwards into the Atlantic. It's about as magnificiently dramatic as you can get. And it's right next to the world class surfing venue of Fistral Beach. Choose an ocean view room - it's worth the extra cost, trust me - and you go to sleep each night to the sound of the waves crashing onto the rocks below. In Autumn or Spring, it's wonderfully fresh and breezy. In the Summer, sit out on the terrace and watch the sun set into the far horizon as you watch the last of the day's surfers battling the waves.
- My second reason for returning to this hotel again and again is the wonderful staff. They are all, without exception, helpful, enthusiastic, common sensical and just plain down right nice to deal with. That's quite an achievement given the turn over of seasonal staff in the catering/entertainment industry. The hotel owners/managers are clearly firm belivers in the Investors in People management training approach - and it shows in terms of their staff's outstanding customer focus and commitment to delivery. And they don't fuss or invent silly rules (as seems to be the case in too many English country hotels) - they just let you get on with enjoying your stay.
- As for the rest, this is a hotel which has lots of quirky character. The lift is endearingly idiosyncratic. The public rooms are a wonderful mixture of Edwardian stained glass, squashy sofas and bamboo gilt chairs with breezy modern paint schemes and chrome in the bar / bistro area. There's even an original oak-sprung dance floor in what used to be the ballroom. Don't expect HDTVs, telephones in the bathroom, valet parking or the staff to be clad in Prada. Do expect an outstandingly relaxed atmosphere in an unbeatable location and the nicest hotel staff I've had the pleasure to come across in a long time.
Old Style Opulence
The Headland Hotel rises above you like some Victorian pile as you exit Newquay toward the coastline. It is impressive in a Harry Potter meets St. Trinians sort of way.
Initially, with a young child and a girlfriend who is allergic to physical exertion, my concerns were centred on parking. Not very holiday-ish I know, but I like to start a vacation without dislocated shoulders from the suitcases. Thankfully, by popping in to the reception you can get a carpark pass to see you through your stay.
The reception staff were helpful and antipodean (what are British18-year-olds doing these days?) and we made our way to our room quickly. We passed several middle-aged surfers making their way to the beach with rubber covered middle-aged spreads. This set the tone for a relaxed ambience in the communal parts of the hotel. Even the elderly guests sucking shortbread in the corner could be heard muttering "Dude - my tea's awesome".
Our room was the basic version and was spacious and clean. The bathroom was functional and included a hairdryer for the ladies (and Ozzy Osborne). As a 17st ex-rugby player I found the bed fine, even when I had sunburn and sand in my bum.
Upon exploring we located the indoor pool. It is fine example of traditional British tiled bathing facilities, but is well-kept and clean. Our little girl enjoyed the swim and the towels were on hand, as was the attentive lifeguard.
We ate in the main restaurant twice in 5 days and the dress code was collar and decent trousers. The menu was ok ... if a little predictable. The wine was over-priced and stuffy(£20 for an average Shiraz) and the decor was a bit Butlins. This was explained in the morning when we had standard hotel breakfast in the same room on the same linen. I always find it hard to take a senior restaurant seriously when it doubles up as a breakfast diner in the morning. The egg stains were ALMOST obvious as we ate dinner. The staff were attentive.
During the day the bar meals are good and fairly priced. The conservatory restaurant has (to my mind) a better menu than the evening formal diner. The young staff are energetic and the wine menu vibrant and 'New-World'.
The views from the hotal are stunning; despite our being there in peak season there is something haunting about The Headland's location and we both agreed we'd love to spend a snowy Christmas there. I can just imagine Jack Nicholson hovering around the stairs muttering to the banisters as he prepares to disable the Snowcat. The hotel is atmospheric and 'she' said it had a haunted atmosphere. This was probably just my spirit passing to the 'other side' when we got the bill - this is NOT a cheap hotel and you can hit £100 in sundries just by glancing at the staff.
All in all we'd return to The Headland because it is British upper-middle class opulence at a price. It is dowdy in parts, fantastically energised in others. It is sunny, yet moody. Its evening restaurant is Rick Stein wannabe, but ends up being the opposite to Rick's idyll - laboured. The simplicity that this hotel gleans from location, youthful staff and innate ability to be a perfect venue should be its driving force. Forget the stuffed collar stuff. Nonetheless, a good stay.
never go threre again
Got food poisoning ( very bad) second night inot our stay,( ate clam chowder). Hotel management took no responsibilty. Spent the rest of my stay either in bed or in toilet.
Management very offensive and quite nasty, did not even check to see if I needed a Dr. Payed in full with no gesture of good will on their part not even a bunch of flowers--unbelievable!!!.
Will never go there again, food pretentious anyway and very over priced.
Management need training on how to treat customers properly, I have stayed in 5 star hotels all over the world, this in not a 4 star hotel does not even have gym. This is just a BIG hotel , size does not always mean quality.
We stayed in the headland cottages in June for 3 days. There were 6 of us (3 couples) and the three bedroom cottage we were given were really beautiful.
The bathrooms were amazing...especially the double baths and huge glass showers. The seating area off the kitchen was very spacious and comfortable. We loved the view from our cottage - the sunsets are absolutely breathtaking! Having someone come in and emtpy the bins, make our beds and clean our bathrooms added a bit of extra pampering that was so welcome!
We went surfing with the winter brothers surf school, which is under the hotel. We learnt to stand up, and although it was very cold we would definately want to do it again.
We ate in our cottage on two nights, and in the main dining room on one night. We ate in the brasserie style restaurant for 1 lunch. The food in the dining room was really good - it is quite smart, but we had come prepared to dress up a little, and we werent disappointed. (Within our group were two chefs and three 5 star luxury, chalet managers - who all agreed that the dining room had excellent service and outstanding food.) Lunch in the brasserie took a little while to arrive, but the food was very good - the specials board has the best dishes!
All in all it was a really nice weekend break, and we would love to return.
took my wife and 11yr old daughter for an overnight break
huge hotel ,great location, but overall service was dreadful
had to wait 20 mins at each meal for any type of service when food arrived o.k. nothing special.
one night with dinner, breakfast and lunch cost £425 definately not value for money would not visit again
A little rough around the edges
Great old victorian building right on the cliffs. You can hear the surf at night. The food was good, but the rooms and common areas need an update. Bathroom could also use an update. More suited for a family vacation at the beach than a romatic getaway.
The Headland Hotel
VIEWS OF NEWQUAY
Please Recommend Some Good Quality Hotels In Cornwall
Hello To You All.
I am planing a motoring holiday to Cornwall and not having visited this county before I am looking for some recommendations from previous visitors or people who stay localy for good quality hotels with good food and an abundance of evening entertainment dancing caberets etc. We plan to go motoring to see the sights most days but in the evening prefer to stay at the hotel and be entertained.
Thank You For Any Replys Recieved
RE: Please Recommend Some Good Quality Hotels In Cornwall
Try tripadvisor.com for honest reviews from everyday people.
RE: Please Recommend Some Good Quality Hotels In Cornwall
Try Green Turtle tour,I'm sure there will be a web site for it.it is structured for the backpackers market so it is reasonably priced and you will see what is worth seeing .
RE: RE: Please Recommend Some Good Quality Hotels In Cornwall
Sorry don't know what happened there but I was giving tip to someone else regarding West coast U.S.A.and it went to you,sorry
RE: Please Recommend Some Good Quality Hotels In Cornwall
If you can afford it, The Headland Hotel in Newquay is the best in the county.