More about The Esplanade Hotel
Great views but!!!!!!!
Having just returned from the Esplanade Hotel Newquay, we just had to write to let you know that we would not return again, the hotel was very shabby and in need of a serious overhaul. We were put in a room next to the kitchen extract, which was very noisy and smelly, the window wouldn,t open further than an inch so no fresh air was available (room 125) just the smell of cooking fat!!!!nice...... but at least we knew breakfast was on it,s way. We asked to move to another room, and was offered a pokey broom cupboard of a room on top of the bar, which we had to except or live with the smell of cooking fat on our clothes for the duration of our stay!!! This alternative room was stuck in a 1970 decor style nothing like the web site offered.
We felt like we were staying in an old folks home, and to add to this wet dogs in the hotel, leaving messages in the car park. cringe!!!!
Reception seemed un friendly, and couldn't really be bothered with us. We only booked for 3 nights, but receptions error booked us in for 4 nights, well what can i say but no way was i staying an extra night, even if it was free of charge!!
Summing up don,t be fooled by the web site, the views were the only thing going for this hotel, oh and also the parking was a shambles you had to park miles down the road, they can't even provide you with a parking spot!!! not good if your an o.a.p or disabled.
unfortunately our room did not live up to the image created by the Hotel's website
Our Sea View room was absolutely terrible value for money. We honestly felt like we were staying in a hostel. The room was in a very poor state decor wise. The toilet / bathroom in particular was very bad - looking like a public toilet. No effort at all having been made by the hotel to make it look at all attractive - and it smelt of stale urine ! ... we complained about the smell and the condition of our room immediately of course- and they sent somebody to clean the room - but basically told us "tough" with regards to our room - and that "we were not obliged to stay" (we had already paid). The smell was back by the next day ... basically the bathroom has a LINO ! flooring over creaky wooden floorboards - and i suspect that the floor under the lino was soaked in pee ! (the lino was all puffed up around the base of the toilet)
Breakfast at the Esplanade Hotel was OK - even good ... a cooked buffet - with Cereals, Toast etc. Good service from young friendly waiters / waitresses
The location of the Esplanade Hotel Newquay is probably one reason the place stays open - very good - being right on South Fistral beach.
The swimming pools - the outside one is pretty shabby and FREEZING.... and the inside one is steaming hot - but not nice as no natural light (kind of underground) and the "deep end" is in the centre of the pool - so shallow all around the edge - and deep in the middle - so not very safe for little ones
Before we made our booking with The Esplanade Hotel, we checked if their was adequate parking - and we were told that Esplanade Hotel had adequate parking - but in fact the parking spaces are very limited, and many guests were left struggling to find parking spaces at the end of each day.
We were gutted that we wasted almost £1000.00 of our money on a week during August at the Esplanade Hotel. Their website is very misleading indeed. During our one week at the Esplande Hotel we heard & saw many other guests complaining about their rooms - most stating that they felt they had been mislead by the Esplande Hotels website.
Don't be fooled by the website
My wife and I booked the Esplanade through their website as part of our honeymoon as it looked to be chic, contemporary, well priced and in a great location. How wrong we were. The location is perfect - looking straight down Fistral Beach. The website turned out to be a complete con.
Within 30 seconds of arriving, we wanted to go home. The Espalanade is a pile of concrete. The car park is non-existant and we were very lucky to park in the road adjacent to the car park.
The lobby is dated and the first thing you see when you enter the hotel is the Cabaret Bar - all pink and blue neon - nice! The hotel staff are pleasant enough, but demanded full payment on our arrival, which reluctantly we agreed to. Our bedroom faced the front, but was shabby, stank of stale cigarettes and was generally disgusting.
We stayed all of 10 minutes, before heading straight back to reception, demanding a refund and finding alternative accommodation. The Receptionist explained they USUALLY keep the deposit, suggesting it's a common occurance for guests to leave without actually staying. Losing a deposit is a small price to pay.
DON'T BE FOOLED BY THE WEBSITE - IT'S A DUMP!!
Loved the Esplanade
A great stay at the Esplanade. The room was clean and well decorated with lots of space, great views and a jacuzzi bath! Food was lovely and staff great. I really appreciated the fact that there was an indoor as well as out door pool for the kids as the weather couldn't always be counted on! Its also really close to the town and overlooking fistral.
Ok For a Few Nights
We stayed at the Esplanade in late August. Unfortunately we didn't get a 'room with a view', but maybe it was a blessing in disguise as the ocean facing view rooms are probably more worn. I agree with other reviewers comments regarding the website - they are doing a very good job at making the property look much more glossy than it actually is. Our room was reasonably well sized, but probably could do with a bit of a spruce up with some modern furniture and carpets etc. If 70's style wallpaper and flower lampshades are your thing, then you'd fit right at home. Fortunately for the Esplande, I guess not everyone goes to Newquay to stare at the wallpaper.
Good points include fantastic location and the food in general, was excellent. Definately not bad value for money. Good selection at breakfast and the evening meal was great. If you don't want to eat at the hotel the town centre is about 15 mins walk away. There is also a nice conservatory type area which you can read the paper and watch the waves.
Not so good points include lack of parking space - this was pretty shocking to tell the truth. You probably will end up parking quite some distance from the hotel. The outside pool is very cold and the inside pool looks a bit seedy....
Overall, if your not expecting a 5 star hotel and you view the website with an element of skeptism, then you will find this hotel ok for a few nights.
My wife and I, plus our two kids stayed at the Esplanade for two weeks during the recent holidays.
I have seen the recent reviews which seem to vary wildly and thought as I had stayed there for a long period I was qualified to give an opinion.
Booking: I checked out the websites for many hotels in Cornwall, the Esplanade seemed to offer the best deal, in terms of location, quality, facilities and of course price. I called them and booked over the phone, explaining the diatary needs of my son. It was all quite seemless I received the confirmation in the post, no problem.
Arrival: We arrived on Saturday, the car park was busy but after unloading we got a free space on the road. We had arrived too early to acess our room but the Hotel let us store our luggage, we had a bite to eat at the beach cafe opposite (very good) and then returned and checked in.
Positives: Friendly staff, great location,
Negatives, paying on arrival, limited parking (although the hotels blurb does explain that parking is limited and payment is due on arrival).
We had a family room for 4 people, the room was decorated and furnished in a similar fashion to the website images and clean. The kids had a full size single bed each, we had a King size, all in all satisfactory, as we would expect from a good 3 star hotel.
Fantastic sea view.
Bathroom, a little dated, but clean with bath and shower.
Positives: good size room, plenty of storage,
Negatives: Bathroom a bit dated. only towels for 2 (we got more when we asked)
We were surprised that there were 2 pools - the website only shows the indoor, but my boys preferred the larger outdoor pool, which was fine by us as the patio next to it was a real sun trap when it was too windy on the beach. My boys were a bit old for the play area but enjoyed the pool table and tennis table. Genrally the hotel was quite tolerant of Kids, they were allowed in the Bar etc, My boys made freinds with the other Kids straight away which helped us socialise with the other parents.
The Hotel also has a surf shop and changing area so we all had a go at surfing, which was great fun.
Positives: Pool, surf shop, family freindly
Negatives: Paying for the Sauna / jacussi,
Generally good, a selection of starters plus a choice of 4 / 5 main courses, then deserts, a different menu each night of the week, and they remembered to cater for my sons wheat intolerance.
Breakfast Buffet style, sometimes we had to wait for it to be replenished, but as they explained to me they cook small batches frequently rather than large batches and letting the food stand. We learned not to rush down at peak times and enjoyed a relaxed breakfast at 10.00 most days.
Positives: good selection of dishes, looked after kids, Great reastaurant interior.
Negatives: sometimes a wait at breakfast.
The first week we had a waiter that really struggled to keep up, I think the hotel realised it because we were served the following week by a really good waitress who was freindly and efficient, Jane I think she was called. The Bar staff were brilliant, toward the end of the stay we would find our drinks waiting for us when we came down at night - a nice touch.
Entertainment: OK on some nights, boring on others
Positives: Freindly and efficient, smart uniforms.
Negatives: Waiter in first week,
We were happy with the Esplanade, when we were in Newquay we had a look around some alternative hotels just out of interest. we were satisfied that we had picked the best hotel. When I consider the price paid for a 3 star hotel on the beach in the summer holidays it was about right.
Yes the website does paint a complimentary picture of the Esplanade, but heres the reality check - its the same for every other hotel! If you have realistic expectations I would recommend the Esplanade.
We booked the Esplanade after doing a little research and being very impressed by the website. We paid a premium for a sea view room, paying about £115 per night B&B for two. We expected a modern hotel but reality was somewhat different. The location of the hotel cannot be criticised, looking straight over Fistral beach and about a 15 minute walk into the centre of Newquay. The parking is very cramped with the hotel car park being far too small for the hotel. The result is strong competition for spaces, resulting in being blocked in or parking on the street outside. The public areas of the hotel are OK and the breakfast fine. The service provided by the staff was also fine. The room was another story. Our sea view consisted of one window facing the sea with a single bed directly in front of it and two other windows facing the wndows and balcony of an adjacent property. The room was dated, suffered from a number of damp patches in the ceiling and the bathroom was awful. Indeed on the last day our toilet seat fell off! It was like a DIY job gone wrong. Overall, I could only describe this hotel as OK because of the excellent location. The room could only ever be described as poor and not good value for money.
what can I say! The hotel's website is very very misleading! The impression you get on the website is that the hotel is a modern and stylish hotel, THIS IS NOT THE CASE. It is in fact a traditional 1960's hotel which has been modernised slightly.
Our party had three rooms booked which all had sea views but all the rooms were dated and looked like nothing like the photos on the website. The restaurant area is the only part of the hotel which reflected what was on the website.
The hotel staff were friendly and efficient, the room was clean but we were all left disappointed because of the expectations built up by the website. The hotel may benefit in the short term by having a misleading website but will suffer in the long term because so many customers will feel cheated
Breakfast fab but room dated and dirty
I booked to stay for a few nights with my husband in August.
Expected quite good standards as the hotel looks lovely on the website. All I can say is they must have used either a misty filter or photographed a different room.
The hotel smelled funny - old and musty and the room was really dated and chintzy.
We paid extra for a sea view balcony room and although the view was lovely, the balcony was so dirty, with dirty furniture that we didnt sit out anyway. The light didnt work either.
The bed was as hard as nails and both of us came back stiff and tense rather than relaxed.
The one good thing I will say is that the breakfast was absolutely excellent. Everything was wellcooked and delicious.
The staff at this hotel are really friendly and welcoming and are wasted in this tired and dated place.
If they were to redecorate the rooms, it would make a huge difference.
We saw into a room called a contemporary room whilst we were waiting for the lift and it was all caramel and cream colours - much nicer.
It would have been nice to have a sea style room not chintz. The wallpaper and curtains were so loud.
It is a 15 minute walk into town either up a hill or over rough ground which isnt suitable if you have mobility difficulties unless you want to drive everywhere or wait for an unreliable bus service.
Next time we will try one of the B&Bs right in the centre of town. Overall this hotel, even with the great breakfast, was very poor value for money.
We have stayed at the Esplanade many times over the last 3 or 4 years.
There are always familiar faces and a freindly welcome, we have now become freinds with several other couples who stay there on the same dates as us.
Obviously we love it, why else would we keep going back! They really take an interest in their guests welfare and are always willing to go that extra mile if asked, we like the laid back atmosphere, the place is always busy, they do a lot of refurbishment each winter, and the prices are cheap.
Its hard to find a negative but if we had to it would be the decor of the newer rooms, they may "trendy" but we think they are a bit plain and bland, we prefer a more traditional style.