Sign in with Facebook
Bargain is too good to be true !
Saw Bargain Breaks advertised in 'Guardian' 3 Nov. and subsequently booked an overnight stay for Fri.9 Nov.
Upon arrival it was apparent that the hotel decor was 'tired' but our room and en suite appeared to be clean. The bar area was in the process of being upgraded, was a pleasant atmosphere and the customer service friendly and efficient. Our disappointment started the next morning when it was impossible to get more than a dribble of water from the shower; we reported this to the hotel reception where the Duty Manager asked us for the room number, grudgingly stated that he would get someone to look at it that day- we explained that this wasn't helpful to us as we had been booked for one night only and would be checking out to continue on our journey. No apology was offered or any attempt made to conciliate (e.g.temporary use of another room for a shower or any financial refund or reduction offered ). We then had an excellent breakfast in the restaurant - again friendly and efficient service . Upon checking out, there was still no apology offered.
The hotel group, under new mamagement, are clearly trying to generate business with special offers, however, this can only be successful if adequate facilities are offered and local managers take responsibility for resolving problems and at the very least offer apologies to customers. Just because a discouunted price has been offered, the standard expected of a 3* hotel should still be maintained
As a consequence of this experience, we would be extremely reluctant to use Swallow Hotels again.
Hadrian's Wall
