Swallow Hilltop Hotel

London Road Carlisle CA12PQ
Rank 3 of 55 hotels
in Carlisle
Terrible (1.0 out of 5.0) 2 reviews
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Terrible (1.0 of 5.0 stars)
by written on June 13, 2012

As per another recent review I booked this alleged hotel for a short stay as per the hotel pictures on line which looked acceptable. On arrival the room was disgusting, wall paper falling off the wall, thread bare carpets, damp smell throughout. The bathroom was no better small dark with much needed attention. I could not not stay there and booked another hotel, I Would not advise staying at this hotel if it was the last place on earth.

Best Avoided

Terrible (1.0 of 5.0 stars)
by written on May 6, 2012

Despite having booked and checked in I couldn't bring myself to stay or eat in this hotel. The first impression from the windswept car-park is one of neglect, a terribly dated 'brick box' architecture with a car-park full of ancient cars and builders' vans. The reception area seemed pleasant enough, decor dating from the glory days of the Swallow chain in the 1980's when they were one of the first to introduce swimming pools and saunas. The room was small, dingy, the bed rock-hard, the bedding smelling of overworked laundry, the towels smelling sour. The carpet was so ingrained with dirt, spilled drinks or worse that it was actually 'crispy' in places. The edges of the dark and desperately dated furniture had little ridges which had trapped dirt for so long it could be dislodged in lumps with a prod of a pencil. The bathroom had at least half the sealant area and much of the grout covered in mould. The soil pipe boxing was in bare, water stained plywood. There was no hot water. Perhaps the saving grace of this sordid, neglected place is the health club, but when I looked in the pool was full of screaming kids and the gym with heavily sweating 'workout men'

Unique Quality: The swimming pool looked nice, at least it probably was 20 years ago. There were no shortages of spaces in the car park, despite several of them having hopelessly optimistic picnic tables plonked across them.

Directions: Turn by the hand car wash up the hill.

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