Swallow Hilltop Hotel

3 out of 5 stars3 Stars

London Road Carlisle CA12PQ

2 Reviews

Carlisle Swallow
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58%

Satisfaction Terrible
Excellent
8%
46
Very Good
27%
156
Average
23%
134
Poor
17%
101
Terrible
23%
131

Value Score Average Value

Costs 26% less but rated 22% lower than other 3 star hotels

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Good For Families
  • Families49
  • Couples42
  • Solo26
  • Business19
  • Disgusting

    by

    As per another recent review I booked this alleged hotel for a short stay as per the hotel pictures on line which looked acceptable. On arrival the room was disgusting, wall paper falling off the wall, thread bare carpets, damp smell throughout. The bathroom was no better small dark with much needed attention. I could not not stay there and booked another hotel, I Would not advise staying at this hotel if it was the last place on earth.

  • Best Avoided

    by

    Despite having booked and checked in I couldn't bring myself to stay or eat in this hotel. The first impression from the windswept car-park is one of neglect, a terribly dated 'brick box' architecture with a car-park full of ancient cars and builders' vans. The reception area seemed pleasant enough, decor dating from the glory days of the Swallow chain in the 1980's when they were one of the first to introduce swimming pools and saunas. The room was small, dingy, the bed rock-hard, the bedding smelling of overworked laundry, the towels smelling sour. The carpet was so ingrained with dirt, spilled drinks or worse that it was actually 'crispy' in places. The edges of the dark and desperately dated furniture had little ridges which had trapped dirt for so long it could be dislodged in lumps with a prod of a pencil. The bathroom had at least half the sealant area and much of the grout covered in mould. The soil pipe boxing was in bare, water stained plywood. There was no hot water. Perhaps the saving grace of this sordid, neglected place is the health club, but when I looked in the pool was full of screaming kids and the gym with heavily sweating 'workout men'

    Unique Quality: The swimming pool looked nice, at least it probably was 20 years ago. There were no shortages of spaces in the car park, despite several of them having hopelessly optimistic picnic tables plonked across them.

    Directions: Turn by the hand car wash up the hill.

More about Swallow Hilltop Hotel

Bargain is too good to be true !

by TripAdvisor Member JWDavies

Saw Bargain Breaks advertised in 'Guardian' 3 Nov. and subsequently booked an overnight stay for Fri.9 Nov.
Upon arrival it was apparent that the hotel decor was 'tired' but our room and en suite appeared to be clean. The bar area was in the process of being upgraded, was a pleasant atmosphere and the customer service friendly and efficient. Our disappointment started the next morning when it was impossible to get more than a dribble of water from the shower; we reported this to the hotel reception where the Duty Manager asked us for the room number, grudgingly stated that he would get someone to look at it that day- we explained that this wasn't helpful to us as we had been booked for one night only and would be checking out to continue on our journey. No apology was offered or any attempt made to conciliate (e.g.temporary use of another room for a shower or any financial refund or reduction offered ). We then had an excellent breakfast in the restaurant - again friendly and efficient service . Upon checking out, there was still no apology offered.
The hotel group, under new mamagement, are clearly trying to generate business with special offers, however, this can only be successful if adequate facilities are offered and local managers take responsibility for resolving problems and at the very least offer apologies to customers. Just because a discouunted price has been offered, the standard expected of a 3* hotel should still be maintained
As a consequence of this experience, we would be extremely reluctant to use Swallow Hotels again.

New year Package

by TripAdvisor Member tucker_8

Friends and I stayed at this Hotel as part of a New Year Gala Package.
3 days 30/12 - 02/01. From the minute we walked into the Hotel until we left on 02/01 I could not fault the service. Staff and management seemed to go out of their way to make sure you enjoyed your stay. The Management had put on loads of events over the 3 days and we seemed to be eating forever. The New Year Gala PArty was excellent with drinks reception,scottish dancing Piping in the new year and Haggis at Midnight.Wonderful.
The Management and staff are to be praised for their helpfulness and courteous manner. All I can say is THANK YOU ALL.

Tired

by TripAdvisor Member JSR007

Just returned from 2 business days at The Swallow Hilltop Hotel.
The hotel is firmly stuck in 1970's . My bedroom was very tired, the furniture was dark and old, the bathroom was small, and I was surprised the TV was not black and white! There was no upgrade available when I asked.
The pool area was just about OK, but again small and in need of freshening up. The lounge, bar and dining room are absolutely desperate. The service was lacklustre and bar prices too steep. My dinner on the first evening was very good but poor on the second evening.
Breakfast was buffet style with a toaster set too low to make toast despite 2 attempts I just gave up. The staff just look at the soft bread that comes out of the toaster and do nothing.
The function room suited my business needs but again was in need of serious refurbishment.
Getting stuck behind the coach loads of 'mature' guests at meal times is to be avoided. However if you follow the hotel's advice to eat after the coach parties you will be ignored as the staff are intent on resetting the tables ready for breakfast.
The whole place needs completely updating and the standards of rooms, cleanliness and service need immediate attention.

won't rush back

by TripAdvisor Member smudge53

The hotel Was the venue for The Carlisle Blues Festival so we booked the room as part of the weekend package.
Firstly it was a good venue for the music and we had a great time.
The plus points, the staff were friendly and helpful, the rooms and public areas were clean and tidy.
The negatives, well as stated in some of the other revues this hotel is badly in need of some refurbishment.
People don't want to see wallpaper peeling, dirty marks on walls, frayed carpets taped down.
Foodwise breakfast was fine but the buffet evening meal was a bit basic. If anyone from the Swallow management team is reading this, giving people their evening meal soup in a polystyrene cup is a no no, ok if you are a burger van but not if you are a hotel with English tourist board 4 crowns on the door.

Excellent Hotel Swallow Hill Top Carlisle

by TripAdvisor Member FloridaHolidays

I sent 32 guests to this hotel for an overnight stop on the way to Scotland
The food and accomodation was excellent
Everyone had good rooms

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 Swallow Hilltop Hotel

We've found that other people looking for this hotel also know it by these names:

Carlisle Swallow Hotel Carlisle

Address: London Road Carlisle CA12PQ