Grosvenor Hotel

Wilder Road, Ilfracombe, EX34 9AF, United Kingdom

1 Review

Grosvenor Hotel
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65%

Satisfaction Poor
Excellent
16%
42
Very Good
27%
71
Average
22%
57
Poor
16%
43
Terrible
17%
45

N/A

Value Score No Data

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Good For Families
  • Families57
  • Couples45
  • Solo33
  • Business0
  • Avoid at all costs

    by

    Bought a deal for 2 via KGB for 2 nights dinner bed and breakfast - described as "Gourmet Devon". Added 4 children to the booking and stayed for 2 nights in May. Food was dreadful - pre-packed sliced turkey dinner in May with congealed packet gravy and cold veg?! Our party of 6 could hardly eat a thing. Complained immediately that evening then the following morning but the staff advised they could do nothing so we packed up and left with a promise of contact from the owner. Had to chase up until eventually made contact. Owner was very defensive and refused to give us a refund for the 2nd night or the abysmal meal the previous day. Eventually he offered only a £26.50 refund "for the cost price of the meal" that we refused to eat on the 2nd night. Resigned to no refund we returned rather then incur the cost of an alternative hotel. We ate out at a nice Indian restaurant that night instead. Hotel was tired and basic and seemed to be mainly geared for old-age bus trips who seemed to make up about 80% of the customers.

    Staff otherwise generally good and breakfast was OK. Our poor experience could easily have been resolved with a refund for the 2nd half of the stay bu the owner appeared to be intent on keeping our cash rather than resolving our complaints.

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 Grosvenor Hotel

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Grosvenor Hotel Ilfracombe

Address: Wilder Road, Ilfracombe, EX34 9AF, United Kingdom