Premier Inn Plymouth - City Centre (Sutton Harbour)

28 Sutton Road, Plymouth, PL4 0HX, United Kingdom
Rank 2 of 123 hotels
in Plymouth
Terrible (1.0 out of 5.0) 1 review
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At all costs, get a harbour side room

Terrible (1.0 of 5.0 stars)
by written on September 13, 2012

The service, the room, the cleanliness, and the facilities were all decent and exactly the same as at any other Premier Inn. They are what you expect and the price would be good, were it not for the issue below.

When we checked in, we asked for a harbour view room, simply so we would have a nice view. Those rooms were full so, fair enough, we had a room at the other side. It was not a big deal until we went to bed.

See the accompanying photos. Our room was on the first floor, a mere 3 metres from the roadway. It's only one wide lane in each direction, but it must be a busy thoroughfare. It's kind of an industrial estate neighbourhood (on the road side of the hotel) and cars, trucks, and motorcycles went roaring by at high speed until at least 2:00 AM. It gets worse. It was a hot summer weekend and the hotel has no air-conditioning. You are forced to open the window or stifle, and let yet more noise in. It was a decision between a rock and a hard place whether or not to open the window, and we experimented both ways - both horrible.

They are obviously aware of the situation. In the room already were not one, but two portable fans. We had a horrible night's sleep. The only redeeming feature of this hotel is the staff. I spoke to reception in the morning to complain, and asked to whom do I write to make an official complaint and ask for my money back. Now apparently Premier Inn have a "good sleep guarantee", and they gave us a full refund right there and then. She was very understanding and knew of this issue.

Still, I would rather have had a good night's sleep and pay for it than have a bad one for free. We had had a long day before and a long drive ahead of us to Cornwall that day. This hotel should not be renting out rooms on the road-side of the building, full stop. Maybe if they installed air-conditioning and sound-proof windows, it would be fine. This, by the way, would applies to all rooms on the road side.

The rooms on the harbour side would be fine. you would still hear road noise through an open window, but I'm sure it would be tolerable. Mind you, I wouldn't want a room on that side either on the ground floor. Cars park just outside your window with headlights shining in, and people are walking just feet away as they return to their rooms after a night out. the only possible rooms you could accept would be harbour side, anything above the ground floor.

Directions: A374 to Plymouth from A38. Signs for Coxside & National Marine Aquarium. Right at lights after Leisure Park. Next to the Lockyers Quay Premier Inn. Note: There are two Premier Inn hotels situated next to each other, this hotel is the larger of the two.

Nearby Premier Inn Plymouth - City Centre (Sutton Harbour)

Premier Inn Plymouth - City Centre (Sutton Harbour)

We've found that other people looking for this hotel also know it by these names:

  • Premier Inn Plymouth (sutton Harbour) Hotel Plymouth

Address: 28 Sutton Road, Plymouth, PL4 0HX, United Kingdom

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Amenities at Premier Inn Plymouth - City Centre (Sutton Harbour)

  • Free Parking

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