More about Grand
My wife and i have just spent 5 nights at the Grand Hotel, Torquay. Like previous correspondents was slightly unerved by previous, unflattering reviews. However these could not be further from the truth! Absolutely wonderful stay. Staff, though many young, were very professional and courteous. The food, both breakfast and dinner, in the Restaurant was second to none, and the waiting staff were more than happy to adjust the menu to ones dietary requirements. The breads are cooked in the hotels own bakery and were absolutely delicious. The room we stayed in had recently been refurbished and was of a more than ample size. Two liitle gripes. Firstly a dress code applies to the restaurant in the evening and yet was openly flaunted with no enforcement. Secondly, some of the gym equipment is in dire need of replacement. Otherwise what a fabulous stay. Definately be returning.
one of the best in torquay
How on earth is this hotel rated so low on Trip Advisor? It is one of the best 2 or 3 hotels in Torquay. My wife and I spent a weekend there earlier this month and had a lovely time. The hotel is well situated, a touch of luxury on the groundfloor and our room was clean, tidy, well equipped and comfortable. The staff were friendly and very helpful. Breakfast was good and plentiful. We had breakfast in our room the second day and it was well presented and the food was hot. All in all a very enjoyable stay and I would recommend it to anyone particularly at the off season rate we paid. Frankly a bargain. How there are so many negative comments on this site I do not understand. Some people seem to be very hard to please. In the words of Basil Fawlty "What do expect to see out of a Torquay hotel window, The Hanging Gardens of Babylon, Sydney Opera House ......."
Once you have parked the car
The only down point was parking which when the Hotel is very busy can be dificult but not imposible, everything else was excellent.
The Grand is not a modern all singing - all dancing city hotel, but if you want to relax in real comfort, be treated as an important guest and eat good food this is the place to go.
Every member of the staff was friendly and helpful, nothing seemed too much trouble.
In the resturant the service was first class and the food even better. Everything was served with a smile,and again nothhing was too much trouble.
We spent three days there and really wished it could have been longer, I just need an excuse to go back.
I stayed in The Grand Hotel in Torquay from the 23rd-27th December 2005 with a company called Solo's who specialise in holidays for single folk. The staff were very helpful & friendly, nothing too much trouble & my room was very clean & comfortable, situated on the second floor in a quieter part of the hotel with quite a nice view (although I requested a sea vew but was told none were available even though I booked very early). The food was absolutely superb, how the kitchen staff can cook that quality of food with such fine presentation for so many & without hardly any delays is umbelievable! For me, this hotel oozed charm & is not named The Grand for nothing; it seemd to have the same look & feel about it now as it probably did in days gone bye!
I would definitely like to visit there again.
Victorian elegance showing its age
Location,location,location. Excellent if arriving by train, right on the front,parks,town,lovely views.
Staff were very helpful, although we did have a problem with check-in.
Restaurant will take you back to the victorian days, very ellegant and properly run, this means gentlemen wearing a tie, no jeans and bare chests. the food was expensive but you got what you paid for.
On the downside the lift was very small and temperamental,corridors were shabby and the room was small and needed a good spring clean but it did have all the things we needed, coffee and tea, hair dryer etc.
If I am in the area no doubt I will stay here again
Much better than Trip Advisor would suggest =)
We were worried after reading some of the reviews here but we had a great stay. The food was brilliant, staff very helpful and the room clean and well decorated.
lovely and situated in a great place
this hotel is situated in a very nice place.
the hotel itself is a very clean and tidy.
if you book a room try to book a room that is on the
new and updated side, as the smaller rooms do need to be decorated.
bar and restaurant highly reccommend.
staff also are very friendly
Brrr!!! Its Cold!!!!
After moving away some ten years ago from Torquay I was very interested to see if time had caught up with my former home town - and whether my partner and I could enjoy the facilities of this particular hotel during the cold December weather whilst visting family. I had spent a long time trawling through the many Torquay Hotel websites and after comparing and reading the reviews of this particular hotel I would say they are fair and valid.
The(almost)newly painted Grand Hotel is ideally situated on the seafront and minutes away from an easy walk to the harbour and Cockington Village so coupled with its location and the description of the indoor pool/spa facilities I went ahead and booked a double room for two nights on a b&b basis(£220.00)that included a sea facing room (+£10 per night).
My partner and I arrived circa 19.00hrs and had no problem parking directly outside the hotel. In fact we had no difficulty parking outside throughout our stay which was very pleasing. We had to wait in the empty drafty reception though for several minutes for the smiley out of breath staff to acknowledge us only to be told where our room was. There was no instruction of there being a lift so as we had lots of baggage we had to struggle with three large holdalls while a porter whisked past us with an empty baggage cart. It got better throughout our stay for the staff are very friendly and helpful. Room service was bang on time and efficient save for the Eastern Block staff who did not know what an omelette was...
Our room was reached after alighting one flight of stairs through the drafty yet glitzy film set decor of Titanic to our room. Once past all this sadly the decor became tired and dated very quickly. Refurbishment had not reached the first floor! Shabby corridors in need of a paint job with doors sporting those awful Spanish hotel door handles from the ealry 1980's. The room was sadly uninviting for a hotel with four star ratings particularly after such a long drive down south. Old bedding with fusty blankets and cushions, badly placed furniture, ironing board stuck on the wall next to the bed, a TV that could not be viewed from the bed unless you endured several double chins,etc. It just felt cramped and not well thought out. Sadly this was NOT one of the newly refurbished rooms the typed A4 sheet of paper by the management claimed in the hotel manual-Arrange for the hotel manager to show you one... it stated.I recommend asking for one of these new rooms at point of sale as the photos look promising. Premier Travel Inns/chains have much higher bedroom and bathroom standards for consirerably less. This hotel should not boast it has four-stars!!!
The large Victorian window had been jammed open and an excrutiating -2C sea breeze was infiltrating the room. Not very welcoming for Decmber! We fixed the window ourselves - slamming it shut as we were tired and just wanted to rest but later realised this breeze accountered for the uncontrollable stifling heating system! The hotel was almost full so there were no other suitable rooms to move to we were informed on after investigation.
The faded bathroom suite and decor had not been touched since early 1980 and the Triton clip-on shower and pastel pink/green tiles clearly underlines this observation.
Our sea facing room was directly above the lounge room extension below so the sea could be viewed if you really leaned over the table to see it at the end of the roof below which met the skyline!! It was dark when we arrived but this was of course evident come morning. All in all - a bit disapointing as I have paid alot less for hotels in cities that are four-star with much higher standards.
The hotel was very busy it being the week leading up to New Year. We endured a wait for a table to become available for breakfast so we were asked to wait by the very pleasant maitre d'in the lounge until a table would become free. No problems as I gladly accepted the free tea and coffee and this meant we could start sampling breakfast at 10am. Sadly there was no heating on and it was freezing! If the coal fire had been lit it would have made all the difference to the morning and certainly a welcome addition to the lounge area. The icy breeze was from the main sliding doors of reception due to alot of guests passing through them. Breakfast service was a little strained as it was very busy but the food was very good (and plenty of it) and the staff were kept on their toes. The room could benefit by being several meters wider in all directions mind.
The spa and pool areas were small but adequate and the decor again appears a little tired. The indoorpool is little more than a plunge pool. The gymnasium is more of a suggestion and you could keep in trim easier by carrying your own luggage about. The areas have not been touched since they were first built as the spruced up decor of reception and the lounge comes to an abrupt halt at the foot of the staircase to the gym area.
Halfway through our stay the hotel manager banged on our door to inform us that the room below was being engulfed by our bathroom water. This was puzzling as we had just returned from being out all day and had yet to even use the bathroom once more!
A charming receptionist asked as we left had we enjoyed our room and stay so I relayed that I had spent most of the time visiting family and had not spent a great deal of time using all the facilities being out mostly allday. I informed her we had had an ok time but added I felt that future customers would greatly benefit when the remaining rooms had been refurbished. She took the hint and agreed with me and went on to convey to me me how costly it was to restore the listed Victorian windows and how that -You must get permission first you know...So does your manager have the number for them I enquired?....
Not a pleasant experience
I was travelling with a friend on our way to Salcombe for some holidays when we decided to stop in Torquay for the night.
The hotel is hugely overpriced, for the extremely bad condition of the hotel and service.
The corridors are dark, smelly and cold. We had a room in the first floor (Sea facing view).
The room was very small, with very tired décor. It didn’t seem to be that clean either.
The television was on the floor as the stand was broken. The armchair’s upholstery was so worn out that you could even see through it.
There was some cheap plastic furniture on the little terrace, and one of the chairs had one broken leg.
The bathroom was also very small, impossible for two people to be inside. It looked like it has never being renovated with plastic floors and small pink tiles on the walls. It also looked dirty which made me use flip flops in the shower.
The food is also really average.
All in all a very unpleasant experience, and the worst hotel I have ever been in my life for £200 a night.
Not worth the money!!!
Booked a cheap Valentine's break through late rooms, we paid £110 for two of us for one night - wish I'd stayed at home!!! Parking facilities - not worth the effort! About 300 rooms, but only about 20 spaces - 10 of them in a garage, 10 reserved in a car park across the road! We had a room with a sea view on the 4th floor - sea view fantastic - only thing the hotel had going for it - lift only went to 3rd floor then you had to walk the rest!
Room very outdated, not what you expect when you look at the website pics of the hotel! Didn't try the food, we were so disappointed we ate elsewhere! Overall - I would rate this a 3 star at best. If you do stay here, don't have any great expectations and then you can't be disappointed!!! On the positive side, we didn't pay the even more extortionate prices that the Grand Hotel themselves were quoting!!!!
Stupid money that could be better spent elsewhere!!!
Sorry if you have already booked!
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