More about Calotels ~ Suncliff Hotel
Room with a View
We have just had the most wonderfull weekend to celebrate our wedding anniversary in one of the most vibrant and up and coming towns on the coast. We stayed at the Suncliffe Hotel on the East Cliffe in a large double room with spectacular views of the sweeping bays. For us you cannot beat the vista from the front balconies waking up to this is a little slice of heaven. Although the room was a little dated, I spoke to a very pleasant barman, who was telling me that the hotel was going under a refurbishment program in january, so next year our experience will be even more pleasant. The food in the hotel could not be faulted offering a traditional menu of good quality and a choice for everyone. On the actual night of our anniversary we celebrated in the dining room with a bottle of champagne and were treated like royalty by the restaurant manager and his attentive staff. By the way the fish pie is to die for!!! Overall our stay was very enjoyable and made our wedding anniversary one to remember.
better than before
i have stay many times at Suncliff Hotel for the past years and always have been good, the food is great, the waiting service is second to none, very organized and well run,the room was nice and clean like all areas in the hotel, the staff very friendly particulary the young manager i believe his name is Jason,
this time we found out the hotel have been sold, they changing all decoration, looks wonderful, i recommend to anyone looking for a good time in Bournemouth
Very Good Value for Money
We have just returned from a three night break staying at the Suncliff and I have to agree with the two most recent reviews - this hotel is a gem! Our three nights, dinner bed and breakfast cost us just £99.00; excellent value for money! Having read some of the previous reviews we also couldn't believe it was the same hotel. All the staff we encountered were so helpful and pleasant, the food was superb and the service in the restaurant was speedy, to say the least! OK, our room was a little on the drab side and the bathroom could be updated, but both were spotlessly clean and the shower was lovely and hot (and so powerful!) In any case, you do not go on holiday to sit in your room!
There aren't many three star hotels who have an indoor pool, jacuzzi and sauna. The pool was superb - like stepping into a warm bath and on Sunday afternoon we had it all to ourselves!
The evenings entertainment on Friday and Saturday were also both very good. We didn't think we would be into that sort of thing but thoroughly enjoyed ourselves as everyone was so friendly.
Please disregard all negative comments regarding this place. Remember, it is a three star hotel - I'm sure people who have made previous bad comments have been more or less expecting a four or five star service. We couldn't fault the place as a three star hotel at all.
a wonderfull hotel
my mum and dad had their wedding aniversary party in suncliff hotel, and its was brilliant, the food, the staff, everything. reception was very helpfull and the restaurant was great. all the staff from the restaurant,was very caring and happy. and my compliments to the managers of the hotel,and restaurant(marco and mustafa) thank you for everthyng i will came back again.
Staff great....Hotel dated
The staff were great....as was the breakfast. However our room was tiny...we had booked a double and ended up with a twin....it was down a dark passage on the ground floor. Very dated....extremely hot....very small.......woken by a noisy radiator at 0700 hours (even thought the heating wasn't on)......damp tiny dirty bathroom. To be honest although the location is great....you could do better for your money
stayed for 5days in march.i had read very bad reveiws of the hotel , but decided to take a chance after booking.
very pleasantly surprised, the food was excellent with good choices for breakfast and each course at evening meal.
the staff were so helpful,and courteous, nothing was too much trouble.
would recommend this hotel for value, position, cleanliness and staff freindliness.
would be more than pleased to stay there again.
I had only read the recent reviews on this hotel before booking, but I wished I had read the ones from 2006, particularly Mrs Picky Knickers in August, as she was very accurate with her description. Basically this hotel is a very dated, typically British Seaside Hotel. The service at the reception and in the restauarant was good, and the hotel is very clean throughout. However, the decor and furnishings are dated and slightly tatty, creaking floorboards in the narrow corridors, only 4 terrestial channels on portable TV. Parking is a problem if you return to the hotel late. We returned at 10.45pm and could not find a parking space at the hotel or the sister hotels next door and the receptionist said a parking space was not guaranteed. Parking on the street at the rear is prohibited between 8am and 6pm and metered on the road at the front, which means that if you park there at night, you have to either move the car before 9am or pay.
I am glad I did not pay the full rate, as I got a good deal on lastminute.com. I think you are paying for the location, which is right on the sea front, but is a fair walk to the town centre and if you decide to drive, the parking in town is expensive.
Didn't use the pool, so cannot comment on this.
Dated & Dirty!
Where do I begin? Well on the positive, check-in was efficient and the location of the hotel is very good. That's it!
My first reaction after arriving at the hotel and entering my room, was shock! For the £100 per night my-self and my mother had paid to stay in a twin room for a relaxing weekend away in Bournemouth the room was Dated, dirty and no where near the expectations led by the 3 star rating of the hotel.
It was like walking into a seventies time warp! With old-fashioned beding which consisted of a brown blanket and floral bed cover which smelt of damp. The curtains were matching, and had brown stains on them, who knows what that was! the skirting boards were chipped in places and the door litteraly had a chunk missing with door handles that were not properly fixed. And we had a tiny 12"tv.
Now the bathroom, well there was this disgusting green pannelling on the walls that was peeling off, and the bathtub was so badly chipped you could see the enamel below.
There were tea and coffee making facilities in the room, however no hope of a minibar here, and there is a £3.50 charge on top of anything ordered for room service.
If I had paid half the price at some B&B, maybe this would not be such a shock, but as this was a 3 star hotel and was not that cheap, we had expected a lot more!
To add to our disapointment, when we went to complain to the manager to hopefully find a solution, we were met by a rude woman who refused to even apoligise for the state of the room! Only to argue that we were not hotel managers and these were Bournemouth rates! Well, if this is the case, I will not be visiting Bournemouth again!
lovely hotel, but limited parking. all staff v. friendly, professional and efficient. first room allocated was small, stuffy and unacceptable so we were upgraded to a balcony sea view room for a small supplement. breakfast excellent. drinks pricey.
Some Problems - your not kidding!
On first impression hotel was wonderful but as the night went on things began to go wrong! I tried to have a hot shower and boy was I in for a shock! only cold water then also found out that our radiator didn't work in our very small cold room!!
My husband and I went down to dinner and found a communication problem between us and the staff, most could not speak English, so we spent most of the time repeating what we wanted!
I really dont like complaining but I think the hotel needs to address staff and maintance of the building.
Gnat T.1 XR537