Kingscliff Hotel

Only hotel available during the peak week

Hotel looked fantastic. Beautiful features. Nicely decorated clean....

we stood at reception for a few good minutes until anyone acknoeledge we were there. We got out room keys, went up to find rroom wasnt ready (fiar enough we were a bit early) but they shouldnt have let us go up if the room wasnt ready.

Bed was very uncomortable and only had a sheet and a blanket on. The first night was ok but then next night i asked for a duvet and they said they were too busy to go and look for one " look in the wardrope" and if there is one there you canuse that!

My husband called for room service at 9.20pm to order a beer, they said they are too busy. The beer never came.

The restuarant was shut on Sunday and Monday (?!!!??)

When it opened on Tuesday night, we were asked to stay at the bar to have a drink as the waitress was very busy (??!!) serving 3 other tables! we finally placed the order and she said stay at the bar and i will call you, which seemed very unusual especially if there was a lot of free space in the restaurant.

Breakfast waitress was lovely (Daniella i think her name was). She was smiley and helpful every morning. We were unlucky to have the miserable one on our last morning.
One morning we ordered baked beens for my son and they said they run out!!! How can anyone run out of baked beans? Just go round to the corner shop and get some if that means meeting your customer needs.

Generally it seems that the hotel was running with 2 staff members that were not really training at basic customer service skills. It's a shame as it cant be there fault but its down to management. Generally staff were moody, distant and not very happy to be there that made our whole experience and not very good one.

Unique Quality: Nice building, nicely decorated rooms