Our Members Say
I don't normally go onto forums but I felt compelled to share this. The White Hart had been recommended to us by friends who stayed there for a weekend May 2011 and said that the best thing about there time there was the friendly staff- we however had an entirely different experience. After dreadful service from the most aggressive and 'couldn't care less' member of staff we wont be going back and were sad to tell our friends that there recommendation wasn't what we had all hoped for. There was a mess with our booking and we were not greeted by a smile but a very unprofessional so called female 'manager' who really didn't care. Over lunch my husband felt as if the member of staff in question was chatting him up and I certainly felt uncomfortable by this and was snapped at and told to "be patient" and as she went off in an aggressive huff heard her say "im doing more than my jobs worth in THIS place"! When I went to get my coat she looked me up and down and huffed at me- I have never felt so uncomfortable in a restaurant. After chatting to locals we were told that since the arrival of a female member of 'management' there is a totally different vibe and one that is very negative and unprofessional. I feel it is such a shame as Winchcombe is such a beautiful place and we are considering buying a house there, Unless the member of staff in question is 'moved on' we wont be making the White Hart our local and I am writing to the head office.
143 members live in Cheltenham