We have traveled Europe for the last 7 years for 3 1/2 weeks out of each year. This is by a great margin, the WORST experience we have ever had. The room was filthy, the elevator never worked while we were there and we were on the 6th floor. We asked for a physical wake-up call on our 6th and final night so that we could make a flight the next morning back to the States because the phone was missing from our room the entire time we were there.. We were never awakened and found the desk clerk asleep on the couch below and missed our flight. We were compelled to stay there because we had paid in advance and had no choice to receive a refund. Need I say more....
