Best Western Cumberland Hotel Harrow

3 out of 5 stars3 Stars

St Johns Road, Harrow, Middlesex, HA1 2EF, United Kingdom

1 Review

BEST WESTERN Cumberland Hotel
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Satisfaction Average
Very Good

Value Score Average Value

Similarly priced and rated as other 3 star hotels

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Good For Families
  • Families60
  • Couples46
  • Solo46
  • Business35
  • Very Disappointing


    From initial telephone enquiry from Ireland to the Cumberland Hotel was put through to a call centre in Austrailia who advised that there wasn't any availability for a triple/family room from Mon 5th-Sat 10th March 2012,having then tried another telephone number was advised that they did have availability for the above dates. Having previously lived and worked in Harrow the Cumberland Hotel seemed to be the ideal choice,however,having previously worked in the Hotel industry and striving to achieve the very best for all our customers 'found the attention to detail 'serverely lacking with this hotel.We found this hotel run down,dirty,the bar area was not in the least bit welcoming or relaxing,some members of bar staff were wearing inappropriate 'uniform' and our family room was located across the car park which had uneven surfaces to an annexe which was detached from the hotel,therefore did not feel very safe for a party of three ladies,after asking to view another room in the hotel,were shown a much smaller room, as one member of our party has osteoporosis and arthritis found the stairs incredibly difficult,how can this hotel possibly operate without a lift if there are rooms above the ground floor,so we opted to stay in the annexe. Our room was equiped with 1 double bed,1 single and a pullout bed which was so uncomfortable springs were sticking into my back on the first night,together with the noise from the people above us,the traffic on Sheepcote Road and the unbearable heat in the room made it impossible to sleep. The emergency door was partially blocked by a skip which had debris from it on the ground.Our key cards had not been activated which resulted in the first two nights having to return to the hotel,in the cold,to get someone to open our door. Breakfast had obviously been cooked early and left under warm lights,some of the 'supposedly'fresh fruit option was tinned fruit,tea was luke warm and when a particular member of staff was asked for another pot of tea,we were made feel very uncomfortable with arms folded etc,the third day we arrived for breakfast at 9.45am to find the toast machine switched off even though breakfast was meant to be served until 10.00am we felt that the staff were 'annoyed' that we had not come for breakfast earlier. Having stayed in numerous hotels found hotel facilities totally unacceptable. Would not recommend this hotel to anyone who would like to visit Harrow. 'Word of mouth' is a huge advertising tool and could be postitive or negative which unfortunately in this case is definately negative.Whilst we were in the hotel,noticed upon arrival people who had originally checked into the hotel,immediately changed their minds and opted to stay elsewhere.

    Unique Quality: Bathroom was clean,we found front of house staff pleasant and duty manager Lillian? helpful. Good location.

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Forum Posts

Where to stay in London

by heriany

Is Victoria a good location to stay in London city? Thinking of staying in Best Western Victoria Palace.

How far is the journey from Best Western Victoria to London St Pancras International? What mode of transport should I take if my train in the morning 8.27am and what is the best time should I check out from the hotel?

Need your advise.

Thanks all!

Re: Where to stay in London

by planxty

Victoria isn't a bad place to stay. your best bet is the tube, although it is unpleasant at rush hours which that is. How long are you staying for? Perhaps a hotel near St. Pancras would be better, it is about equal distance to the centre. This website will give you all the info you need about public transport. Remember the tubers are rubbish at weekends as they do engineering works.

Hope this assists,


Re: Where to stay in London

by heriany

I will be in London for 3days 2nites. Will be arriving in London Euston at 18:23hrs from Manchester Piccad.

thanks Fergy.

Re: Where to stay in London

by toonsarah

If you are arriving at Euston at that time (which is the tail-end of the rush hour) and leaving from St Pancras during the morning rush hour, you could save yourself a lot of hassle by staying somewhere near or just off the Euston Road. You don't mention your budget but I'm guessing that if you're considering a Best Western it's a middling one. You should find hotels at a similar price in a more convenient location for your travel plans, eg the Premier Inn which is roughly halfway between those two stations( Being a Londoner I've never stayed there myself but it's a reliable if unexciting chain. Try googling "hotels euston road" for a selection at other budgets.

Re: Where to stay in London

by hawkhead

There's also a Travel Inn on Euston Road, nearer to St Pancras than Euston but it's six of one, half a dozen of another!

Also, VTer Leics has stayed at the Euro Hotel, which she finds satisfactory.

I don't like either the Victoria or Kings Cross area, so I would tend to stay in e.g. Euro Hotel or somewhere else in Bloomsbury.

Re: Where to stay in London

by puerto_lover

Definitely stay near to Euston and St Pancras. There are plenty of hotels in this area just depends on your budget. A basic hotel chain but quite good value is at Euston :: IBIS

There are lots of hotels in nearby Russell Square as well.

Re: Where to stay in London

by ranger49

And do remember that you need to be at St Pancras a minimum of 30 minutes before the departure of Eurostar for check-in.

Re: Where to stay in London

by planxty

If you are looking for hotels round Euston / St. Pancras and don't know the area, try looking out for the postcodes (zipcodes) that begin WC1, NW1 or possibly N1. That will have you in the right area.

Re: Where to stay in London

by heriany

Thanks All for your advised.

I believed St Pancras and Euston are safe area and easy access to sightseeing + shoppings via tube.


Travel Tips for London

London speed

by clouds111

As much as I hate to admit it I have become one of those Londoners that must do everything at warp speed when it comes to the working week. This means rush hour on the tubes and walking around London becomes a very stressful time for everyone.

You will notice many people with a look of pure concentration as they make their way too and from work. So here are some tips to prevent the dirty looks, groans and tuts you may get from the average Londoner.

1. Do you not stand on the left hand side of the escaslators
2. Do not stand directly in front of the tube doors, stand at either side and wait for people to get off the train first before boarding. A personal annoyance of mine and actually it's mostly Londoners themselves doing it who are too eager to grap that empty seat
3. Let the elderly or pregnant women sit down.
4. Try not to loiter if you are lost or trying to work out where to go, move to one side and give people a clear path.

I'm sure we're all the same on holiday, everything is done at a slower pace but it's worth bearing in mind that most people around you are moving at mach 1

In fact I was in Winchester...

by LucioQ

In fact I was in Winchester (not in the map) and it was so calm, with a nice sun (yes) and many flowers that I just thought how life is different in different parts of the world. From Winchester you mean. Well, its peace. (picture to be included)

Tower of London

by Ash59

The tower was one of three castles raised on the Thames by William the Conqueror in 1066 and is made out of white Normandy Stone. The Tower is renown for the prisoners that it has held captive, from time to time. These included Lady Jane Grey, Sir Thomas More, Queen Elizabeth I, Sir Walter Raliegh and the infamous Guy Fawkes, who reputedly tried to blow up the Houses of Parliament. The Towers last prisoner was Rudolph Hess - Hitlers deputy Fuhrer - who was held there for 4 days in 1941.

Tower Bridge

by rickyvilla81

So, Sydney has a famous bridge. Yeah? San Francisco has the Golden Gate bridge, does it? Pah! Venice has the Rialto? Schmialto!
This is the Bridge, mate, that tops them all, and why? It opens up, don't it! So ships can get through, innit! Cor blimey guv, you don't get that for a fish and chip butty in them other places, eh!
It's been with us since the 1890s, and was construceted in response to serious riots about the cost of the ferries to get from the south bank to the City. It used to open up 500 times a month, now it opens up 500 times a year. A favoured spot for suiciders, it has a great walkway that offers incredible views of the Thames and the City - visit the Tower Bridge Experience for this.

Little Shanghai

by Imbi

You got to visit this place as you could enjoy the lovely chinees culture here and learn a lot of things about china.
The year of the Tiger began in early February and a festival took place in China town. They had various Dragon dances and traditional Chinese crafts and foods.
its just behind Trafalgar square


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 Best Western Cumberland Hotel Harrow

We've found that other people looking for this hotel also know it by these names:

Harrow Best Western

Address: St Johns Road, Harrow, Middlesex, HA1 2EF, United Kingdom