As far as cleanliness, it was fine. The rooms were attended everyday, were not dirty or messy (besides our own belongings, haha!), but I found them to be very small and squished -- but I wasn't sure what to expect for what we were paying. The toilet in the bathroom did not work well, but I was thankful we had one at all. There was nowhere to hang up towels or wet articles of clothing.
We did not spend a lot of time in the room, but we did find it to get very warm -- we were able to get a fan to put in our room but it was removed everyday when the cleaner came. There was very little room to store anything in the room and it was taken up, for the most part, by our baggage, which I had to climb over everytime I went to bed. With that said, it was a bed, and a room, and there was a television and mini fridge, and it suited our needs - I had not expected the Ritz.
The decor was a bit bizarre though.
We did not partake of the continental breakfast as we either woke up too early or it was too crowded in the "dining room" to eat. You also had to march through the dining room to leave. The halls were not very wide and it was difficult to navigate up three flights of stairs with two large bags.
It was so close to everything, including a tube station which could get us close to everything else that it was hard to deny that it was near perfect. About a five minute walk from Victoria station and a small mall type place where you could easily purchase groceries, alcohol, clothing, etc. It's proximity to places such as Buckingham Palace, Trafalgar Square (where we spent many afternoons), Westminster Abbey, London Eye, etc, made it ideal for someone who was not familiar with the area and wanted to see all of the "must sees".
