Warning do not stay at this hotel!!
We are from Hawaii and we tend to be pretty laid back but this was a terrible experience.
I reserved a room at this hotel 6 months in advance. When I arrived in London after a 22 hour flight . I was desperate to get in my room. They started to check me in and then the clerk noticed that my room was only $70 pounds. He told me they would never confirm a reservation at ths rate! And yet, I was holding a confirmed reservation e-mail from them. Then he told me they didn't have any more rooms . But they had a hotel across town that they could give me a room in . I was so exhausted I took it. But I was far away from all the sights of London as it was on the outskirts of town(Kinda seedy). (And I had no car.) The next day they came and picked me up and took me back to the Hanover hotel. I almost wish they would have left me at the other place. The rooms at Hanover are really cramped and my room was at the top of a very narrow stairway. I kept thinking geez, I hope they don't have a fire.
I can honestly say I don't have one good thing to say about this hotel.
There were bugs in my room.
The staff was incredibly rude
They tried to charge me for an extra day when I checked out a day early!!!
They are everything you don't want in a hotel.
