If you stay here, insist on a renovated room
by TripAdvisor Member bvh520
How bad could it be, the location is ideal, and all I want is a clean bed and shower, I thought when I made my reservation at the Hilton Hyde Park. I was to find out, pretty bad.
The Hyde Park Hilton appears to be undergoing renovations and maybe it will be better in a few months, but right now you are taking your chances.
Upon checking in I was shown to a room that undoubtly doubles as a movie set for a down-on-his luck drug dealer's flat! The carpet was threadbare, the bedspread looked about 30 years old, not dirty, just worn out. The wallpaper was peeling off the walls, there were stains on everything and what looked like mold along the wall close to the window.
I refused to stay in the room, it was that bad.
The bellboy, bless him, was a savior and he called to the front desk and suggested a different room which was freshly painted, clean, and with new covers and pillows on the bed.
The staff was for the most part delightful, they were helpful and courteous, made calls to check on restaurants for me, called cabs, carried my bags, etc, they really raised my overall impression of the place.
However, I did have trouble with the breakfast wait staff who insisted my rate did not include breakfast and announced this rather loudly to the entire dining room without asking if I would like to eat there anyways. After a quick check, it was included, but still when I checked out, there was an additional charge. I am still trying to work that out.
I got the impression that this is a very inexperienced company running this hotel and that once the renovations are complete (there were wet paint signs everywhere) and the staff procedures in place it will be ok. Until then, you are taking your chances.
Construction Zone Hotel
by A TripAdvisor Member
There is construction going on in this hotel and next to this hotel 7 days a week, including Sundays. In any room, you can hear continuous hammering and drilling going on all day long, including sunday morning. The hotel is renovating the stairwell and elevator areas and in addition, there is a tube station construction zone immediately east of the hotel and this work goes on 7 days a week. Additionally, the mattresses and pillows are hard, the king size bed was really queen sized, and the quality overall is just not up to Hilton standards. We ordered flowers to be present in our room on arrival, but the flowers came without a vase and we had to call repeatedly over two days before we got a vase, which was a pitcher wrapped up in aluminum foil. I would not stay in this hotel again nor recommend it to anyone.
Be careful
by A TripAdvisor Member
Got to the hotel and went to the reception to check in. My Camera was stolen within 20 seconds after I entered the hotel in a lobby 3m x 3m. Staff couln't use the CCTV. Police seems to take care of it after reporting it. Receptionists at the hotel don't check who comes and goes in that hotel, a bomb could easily be placed there, they won't even notice!!
As a Hilton Employee myself, I must say this is the WORST Hilton in the Hilton Hotel Chain!!
we got robbed..
by TripAdvisor Member soffy
I stayed at this hotel 6th to 10th march with my boyfriend for my birthday holiday break.
despite the hall is very small and we had left our suitcases and stuff on the chairs just 2 metres opposite the reception desk while checking in..my boyfriend got his valuable camera stolen, nobody saw a thing. the staff couldnt check the security records but had to wait 2 days for the police to come and do it. apparently it had been a team job of 2 men, 1 inside the hall, the other on the street, talking on the mobile to give instructions and when nobody was looking,camera was gone! the man in the hall was surely dressed as a businees man so being a hilton nobody suspected a thing. there should be somebody at the entrance to check who comes in and out, if not security, a bell boy would do, just to see if the person arrived needs to check in or steal stuff around..
after this we got a small room, back facing, with view over the 1st floor roof and buildings walls, leaving just a tiny space to see a bit of sky. renovating works were still on but going on fast and not giving any trouble, even if we could hear drilling in the morning, not clear if from the hotel or tube station right under. our room was the first under 3 steps in the corridor and the door was not certainly noise proof as we could hear every step taken outside. the hairdryer in the bathroom was noisy as the engine of an airplane but not as powerful.. breakfast was very good but it's not clear how such a big hotel has a such small dining room.
on our second day we asked for an umbrella at the reception, nice and big..which we returned the day after, but on departure day we saw it charged for 25 pounds!they thought we had kept it.. infact they had asked me the room number when i took it but not when i gave it back..smart eh!
for each day they also charged 2 pounds for some charity fare, with no notice about it previously.
all in all for what we paid, being mt boyfriend hilton staff too he had special fare for 30pounds a night with breakfast, it was ok, surely not valuable the usual rates.
if u ever go there just pay extra care to ur stuff! never lose sight of it!
Good Location
by TripAdvisor Member brianheyes1
Stayed over weekend and found no problems with the hotel at all.Built on the Queensway tube station which is closed until May but the bayswater tube is only 100m away.No problems from the construction work at Queensway never heard a thing.Breakfast room seems small for size of hotel and you are given a small note advising you to avoid 08.30 until 09.30 (busy time)but we had no problem either day.reception small and a bit dated but staff ok.
Location for us was very good .1.25mile from marble arch (start of oxford street)tube 100m and buses 30m from the door.We went on the low rate weekend deal but I would have been dissapointed if I had paid the advertised (in reception )prices.
Queensway at the side of the hotel is a great street with restaraunts pubs and even an ice rink and is a very lively place with a shopping centre .All in all we enjoyed it.Rooms not badly sized althogh no view at the back but clean warm and confortable.
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