Choose Executive Suite rather than standard
I stayed at this hotel in London June 2004. We upgraded our room to a Executive suite for 30 GBP/night extra due to online reviews. I'm glad we did. It included complimentary breakfast (a 17.95 GBP value) per person which was all you can eat buffet style:eggs, cereal, salmon, cheese, buns, toast, danish's, fresh fruit with creme, coffee, tea, soft drinks, fruit drinks etc. Also access to executive lounge all day long. The lounge had free soft drinks/fruit drinks/water all day and you could take it to your room or drink there. From 6-9pm they had free hard liquor, beer, coffee, tea and appetizers.
The room itself was quite small. A hint: the twin rooms are bigger than the double rooms. The twin room (which was switched to a double the next night at our request - big mistake!) had a bathtub/shower combo but the double room had only a shower. No facecloths (we only got one once). The complimentary bathrobe never appeared. The air conditioning didn't work for 2 days (we repeatedly asked for it to be checked and were offered a fan in the meantime).Then it worked REALLY TOO well for one day and then didn't work again. The room quite hot. The front desk/concierge were quite helpful and the front lobby is beautiful. Restaurants located in the lobby area are very expensive (we never used them due to executive suite benefits). The tours go from the hotel but we prefered to do our own touring by walking to the Holland Park tube station (5 minutes away). Nearby restaurants don't serve breakfast. Most of the dinner ones open at 6:00pm. The pubs were nice but don't serve food (only drinks)til 12:00. They aren't smoky early in the day.
Hotel check-in time 3:00pm but they are able to look after your baggage for free before you are able to check in so you can start sight-seeing.
Phone calls are very expensive. Using your calling card is the cheapest way.
In summary: quite clean but small rooms, expensive but definitely worth it to upgrade to executive. Bring your own facecloth!
Unique Quality: There wasn't a pool, not much of a view either but the executive lounge had 2 quite nice little outdoor patios with tables that were quite relaxing to get away from other people. Close to transportation. Portabello Antique Market close by well worth it!
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