| Hotel Rating: |  | | Satisfaction: |  | | Reviews: 5 | Photos: 2 | | Park Lane |
 | London Marriott Grosvenor Hotel Reviews | 1 - 5 of 5 |  |
 |
|
 |
 | Marriott Grosvenor Hotel: Don't be fobbed off !
Tip Rating:    Satisfaction:  |  |
 |
|
 |
We booked this hotel the night before we were due to stay there via hotels.co.uk for appx £120 per room. It's in a leafy area, opposite Hyde Park. We felt completely safe at all times and walking around the general was pleasant - although there aren't any bars or restaurants nearby that we saw if thats what you are looking for.
It was about 7 mins to Hyde Park Corner tube station - not the closest one could be.
Upon entering, the lobby is large, elegant, with attention to detail - we were impressed.
Things went downhill - the walkways got grubbier. We entered our room, which was actually an apartment. At first initial glance it was ok. Then we looked closer : Furniture like you'd find in a bedsit, a concealed a kitchentte area from the 60's, light fittings hanging from the walls, stains on the carpet as well as hazardous rips - disgusting. If I had purchased a 2* hotel then it would have been what I expected, but I was sold a 5* hotel, and this was not what I got. the whole place had a dirty, musty feel about it.
I called reception , was very reasonable, and explained the state of the room, and that I think she should come up, to see what I was talking about. She apologised prefusely, saying she knows the apartments need refurbishing, come down to reception and they'd allocate a new room immediately "Was there anything in the new room we particularly wanted? "Just a refurbished one please" was my answer.
We were apologised to and allocated another room - perfect, large (bedroom was appx 20' x 20') high ceilings, lovely furnishings - all looked pretty newly decorated - or at least well kept. Bathroom was very nice, and for the first time in my life I bathed in a London hotel bath - it was that inviting.
The bed was sumptious, was soft linens and down pillows. There was the usual over priced minibar, TV with several channels inc. international selection. Cream/biege satin effect walls and dark brown furnishings. No view, but the new room as a whole was what we were expecting in the first place.
While I'm grateful that Le Meridien corrected the problem and allocated us a new room, I'm disgusted that they gave us this room in the first place.
Onto other things: The bar was nice, very red! and we enjoyed cocktails late. It was the Proms when we were there, so the bar was still quite busy, but I don't think it would usually be.
Breakfast in room the next morning was tasty, but nothing to write home about. Although a pretty London standard £18, (or thereabouts) I wouldn't say it was worth it - just that the lazy gene kicked in.
Overall - an ok experience - it would have been a good experience had they not tried to dump the first room on us, that left a bitter taste. I wouldn't stay here again because there are plenty of just as good, similar priced hotels
but in better locations. (Such as Crowne Plaza St James which I have also reviewed.)
|
 | |  |
 | 1 |  |
|
|
