Grosevenor House on Park---Loved it!!
As a first time traveler out of the U.S. we were totally impressed with the Grosvenor House. We were in a great neighborhood (Mayfair) loved Hyde Park, and were close to the Tube Station. It was a wonderful time for a first trip to London...I would stay there again in a minute if I was given the chance to stay again at those great prices. We were given an apartment that was a bit dated, but clean and spacious, we loved it. The staff was very helpful and we asked often for assistance! The neighborhood is perfect for walking, shops, church, park and pubs.
We didn't eat much at the Hotel as it was slightly out of our price range, but so was most of the food in London resturants...pub food and cafe's fit the bill perfectly!
Work in Progress
I stayed here as part of a points reward. The e-certificates went flawlessly into the reservation - that was a relief. There is quite a bit of construction going on. There are scaffolds on both sides of the property opposite Hyde Park. It appears the entire southern section of the hotel is closed for serious construction. It did notice some power tool noise my last day - It sounded like someone was sanding or grinding a few rooms away from me.
Upon checking in, I asked for a room that had been renovated (based on information posted here). The response was, "all of our rooms are the same - the rooms that are renovated are all under construction. Uh, ok. I took the room they gave me on the third floor, facing Marble Arch. It was a very large room, with a King bed, but seemed a bit worn and dated. Worse yet, it smelled of smoke. I called down to the front desk and confirmed that they had given me a smoking room, even though my confirmation stated that I had a non-smoking guaranteed. I asked to be moved, and was told only double bed-sized rooms were open for my booking class, "deluxe". I pointed out that my printed confirmation also stated that I had a king guaranteed. Upon that I was informed I had been upgraded into the next higher class of room that was non-smoking. The room on the fourth floor was very nice, but smaller that the previous one. It was obvious that this room had been renovated - the wallpaper and carpeting were newer, the bedding was also fresher, and the lights were halogen units built into the ceiling. Having stayed at the historic Renaissance Stanford Court in San Francisco, I thought the two properties were comparable as far as overall look, service and room size/decor.
There were two things that I found about this room that I really didn't like.
First - the king bad was actually two twins pushed together with a mattress pad (badly) covering the gap.
Second, the air conditioning did not work very well. At its coolest setting and blowing at maximum, my room was 79 degrees F.
Other than that, I did enjoy my stay, including using the health club. The staff were pleasant enough - prompt room service and great cleaning and turn downs.
For cheap food options, there is a well-stocked BP patrol station/mini-mart the next block south of the hotel.
I think it speaks volumes that Marriott hasn't put their name to the property yet. I would wait until they do to stay here.
The stay was nice
I stayed the Grosvenor House last week for 5 nights. The hotel lobby gives a very luxurious/grand impression as you enter it. When you check in, you should as for one of renovated rooms. The room I got was on the 5th floor which seems to be one of their renovated floors.
My room was in excellent condition and had a king size bed, desk, some chairs, along with a 20" color tv and ample drawer space. There is also a room safe available but I did not have an iron/ironing table in the room. The room size is modest but considering the room rate, you would think the rooms would be larger but this seems to be the norm for hotels here in London. The bathroom is also a modest size but everything was fairly new and in good operating order.
The hotel main entrance side has renovation work on the outside and the construction noise started at around 730am every morning. My room's view was also hampered by the scaffolding/renovation work. This slightly bothered me but it was a minor problem for me but could be annoying if you like to sleep in.
The Grosvenor has a nice work out facility and has an indoor pool. The workout facility has nice treadmills with LCD tvs and headphone jacks. There's plenty of workout weight machines but limited free weights. The pool is modest in size but long enough to swim laps.
I had no issues with the staff and they seemed friendly. The housekeeping staff is prompt in cleaning the rooms and they tend to stop by in the afternoon/evening to change towels and turn the bed over. I stayed away from the bar and restaurant in the hotel as they were expensive.
Alot to do within walking distance...Hyde Park is right next to the hotel and it's a good place to go running or go for a walk. There are several pubs within a block that have reasonable prices on food and drinks. The Marble Arch and Oxford St. areas have good shopping and good restaurants. There are 2 convenient bus stops and an underground station near the Grosvenor Park Lane hotel entrance (Hyde Park entrance side). The first bus stop is located next to the BMW dealership about 1/2 block on the left as you walk out the hotel. The other bus stop and Marble Arch tube stop is located about 2 blocks up on the right as you walk out the hotel. The buses at these stops are frequent & usually head to Victoria Station or Knightsbridge areas. The Marble Arch tube underground stop will take you anywhere in the city. I purchased one of those 7 day unlimited bus/tube passes at the Marble Arch Station. A taxi cab from the hotel to the airport will cost around 45 pounds and takes about 30mins.
We stayed at the Grosvenor hotel for a weekend at the end of February 2004. If you are visiting London and want to be centrally located this is not the palce to stay. The hotel itself was a disappointment and not commensurate with either its 4 star rating or the price.
The entrance and lobby are lovely. The room was terrible. Carpeting and drapes had large stains. We asked to be moved as the temperature in the room was freezing cold, but were told there weren't any available rooms. The room wasn't warming up at all so two electric heaters were sent up!! We told the very nice young man from housekeeping that this was an unsafe situation. Thanks to him two engineers were sent up and confirmed that the thermostat was not working and the room was virtually without any heat. Suddenly another room became available. It was an improvement but not a huge one.
The people at reception were useless and couldn't have cared less however the engineering and housekeeping staffs were excellent.
We would not stay at the Grosvenor House again nor would we recommend it.
This Marriott needs some attention to the details!
I stayed at "The Grosvenor House" for three nights in June 2004 with my two kids. It was clean and adequate but I can't overlook the few negatives. It was a great bargain because two of the nights were on Marriott points.
The taxi drivers still don't know this hotel is a Marriott. They think you are going to the Marriott Grosvenor Square. You have to tell them "the Grosvenor House" to get to the right hotel. The Marriott part throws them off!
The hotel is under construction like everyone has pointed out in recent reviews. The rooms were spacious with very nice bathrooms but the carpet was worn. Like another reviewer, I could never get the a/c to get the room cooler than 75 about degrees. It was rather warm at night but I was too tired to complain.
Also, the room service is outrageously expensive. An order of croissants, toast, juice and coffee cost 30 pounds and was not very good. I joked with the staff when I checked out that I could have had breakfast at Brennan's in New Orleans with champange for less that the basic breakfast cost. I also caught a 15 pound overcharge for 2 kids ice creams.
I quickly found the BP station nearby where I purchased bottles of milk and snacks for my kids to eat in the room. We ate pizza at the "Ask" restaurant nearby two nights in a row.
The tube stop is a 5 to 10 minute walk. The bus stop is just a couple of buildings away.
This hotel just didn't have the polish you would expect from a Marriott with such a great location.