Terrific service, excellent location
by TripAdvisor Member fivekatz
We stayed at the Milestone for two days prior to taking a cruise from Southampton. From the moment we arrived the personal attention was outstanding. The room as one would expect from an older hotel were on the small size when compared to what Americans are used to. But the room was wonderfully appointed and the bathroom was actually quite large. There are lots of nice little touches as well.
The lobby and public areas were charming. The breakfast was very over priced and quite ordinary. The lounge was a terrfic spot to relax after a busy day. The location is close to the Tube (Circle and District Lines) and the neighborhood is very nice and upscale. The Palace gardens are a great place for an early morning run.
All and all I highly recommend the Milestone for any one who seeks a smaller property with world class service and a Central London location.
Unsurpassed service/excellent location
by TripAdvisor Member barolobrain
We had lived in London for six years, in Kensington and were returning to visit friends before we moved to Shanghai as well as celebrating our 30th Anniversary. A lot of people elect to stay in the expensive hotels on Park Lane in Mayfair but the Milestone is a gem of a hotel, a listed building, both inside and outside, with staff that go out of their way to take care of your every need. Further, it has character and a limited number of rooms unlike some of those 100+ room hotels.
Breakfast is a bit expensive and if you know your way around, can be found at less than half the price for a short walk. That being said, you can have formal afternoon tea, single malt's in the bar and the dinner at Cheneston's is quite good. The latter, for London, is not outrageously expensive. It's all very convenient for those who don't want to wander out.
The location is good for Notting Hill, Kensington, the West End and most sights you might want to see in London and Kensington High Street Underground station is a 5 minute walk and bus service to most points is likewise convenient.
My wife loved our stay. In fact, she'll be using the Milestone as her London hotel when she swings by on the way from Shanghai to Boston.
We travel a lot for pleasure and I travel a lot for business. This hotel's one to book.
worth a stay
by A TripAdvisor Member
Went to the Milestone for our tenth anniversary this October. It is actually a beautiful and charming inn. We had a lovely room with a good view of the Kensington Palace grounds. It has a real Dickens/old english feel which we were after.
The hotel is kept in excellent condition. Everything worked. The street noise was not bothersome. The room was quiet and sumptous. Staff were also generally friendly.
The concierge went out of his way to book restaurants and a show for our stay. In fact the concierge service is the best I have ever encountered and we do travel widely.
On the minus side the hotel is small, in just about every way. The restaurant while fine at breakfast would be a little cramped at dinner. I do not recommend the bar for the same reason. In addition it is a little out of the way. A tube station is nearby (5 min walk) but we were late for dinner one night when the doorman could not, despite his best efforts, get us a cab for 30 minutes. Also the staff tended to amuse themselves in the bar, after their shift, which was much too small to accomodate them and the paying quests.
If it is charm and an authentic experience you are after I recommend it. It is not a five star resort or business hotel. It is also not for young children.
Finally one grumble. When I booked I specifically booked a continental breakfast, which we received each morning. I later discovered we were charged the same rate as the full english breakfast. A little steep for toast and coffee. Beware when booking.
Excellent
by A TripAdvisor Member
We stayed at the Milestone last year and have already rebooked our next visit for May this year. We had an excellent stay the service was second to none and the rooms were lovely. Recomend this hotel to anyone who wants fantastic accomodation.
Love this hotel and can't wait to return!
by TripAdvisor Member smsbnyc
This is one of the best small hotels we have ever stayed at anywhere. We stayed with our teenagers in one of the 2 bedroom apartments. It had a kitchen and a washer and dryer. It was beautiful! The staff is outstanding and the concierges could not have been more helpful. This hotel was a joy to come back to every afternoon after long hot days of sightseeing. We have so much more to explore in London and we will look forward to staying here again.
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