Very Disappointing Hotel!
We spent a most disappointing six days at the Radisson Edwardian at Leicester Square in London, a well-regarded luxury-class hotel. We consider ourselves hardy travelers, so we were not dismayed by the well-kept secret of massive construction (going on for months already in May, 2011 and scheduled to end in a year, summer of 2012) right outside the rooms' windows (literally, about 20 feet). Nor were we particularly dismayed by the lack of the usual amenities in what was billed as a top-rated hotel. But, these things, in descending order of importance, were things that seriously diminished our enjoyment of our trip: the "junior suite" is not a suite at all, just a mid-sized terribly average hotel room; horrible food in the hotel restaurant, particularly the breakfasts (pre-paid in our case) which were -- in a word -- inedible; off-again on-again WiFi, off more often than on and no assistance to be had, a ridiculous deficiency in a hotel chain that caters to the business traveler; and front-desk staff utterly incompetent, no matter the hour or the shift: could not arrange for a day-tour to Stonehenge, could not honor and deliver on a wake-up call request, could not provide accurate directions to anywhere outside the hotel, could not order a taxi, could not accept a delivery of merchandise while we were out, could not, could not -- or was it would not? -- as to any normal traveler needs or requests. Add insufficient lighting in the room to even read, and a mattress so soft I still have back trouble from our week, and the bottom line is that we won't stay in anything with the Radisson name on it anywhere in the world again. The staff could not have been more indifferent or unresponsive. It was expensive, depressing, and unpleasant. When we left, we literally felt as if we were escaping. We would have moved to a different hotel at any time during our week, but for an inability to find another availability.
Unique Quality: Indifferent staff, lack of service, miserable inedible food. All for more than $500 a night.
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