Superb Location...Falls Short on Service
This was the second time we stayed at the Radisson Edwardian Mountbatten Hotel. In June 2005, we had a small, but well-appointed room on an upper floor. Sadly, the air conditioning could not keep up with the heat wave and we sweltered all night. Despite this failing, and the $70 breakfast, we returned to give the hotel a second chance.
This was based on the fabulous location of the hotel - right in the heart of Covent Garden and within walking distance of 2 tube stops and the theatre district. This June we spent another 4 nights at the hotel. Our request for a room on an upper floor was met, once again. The room was a bit larger, but similar in size to a hotel room in NYC -- small, but efficient space utilization and decorated in a minimalist style. The bathroom was lovely -- strong shower, heated towel bar, a small but efficient layout.
Where were the wash cloths? What about the toilet paper? Each afternoon when we returned from sightseeing we had to make a call to the front desk. Each night our requests were met efficiently. However, this became a bit of a joke, i.e. "what will be missing tonight?" -- and somewhat of a nuisance. It appears that there isn't any quality control in the housekeeping department. The amenities in the bathroom were not replenished when needed.
Also, we noticed that the concierge was not always on duty and there wasn't a doorman - no one to welcome us. A few times we wanted suggestions for restaurants (last year we had an excellent concierge who provided fabulous suggestions) and no one was at the desk. Was the concierge doubling as the doorman and was he down the block hailing taxi's? One only knows... The hotel seemed to have slipped in this regard.
Yes, we would return, due to the great location. We walked to most of our destinations and took the tube several times. There is an excellent coffee shop across the street - the Monmouth Coffee Shop - which is the best cappucino and latte we've ever had. Also, we would check out the Covent Garden Hotel which is next door. Although the "rack rate" is high, we've heard from other travelers that they offer deals, bringing the price in line with the the Radisson Edwardian Mountbatten.
Nice, but expensive
We stayed at the Radisson Mountbatten Hotel in August, 2005. We originally had reservations with friends at the Radisson Vanderbilt hotel but just as our friends were about to receive their room key, the staff realized we were together so they ushered us into a seating area to tell us there were no rooms available. They proceeded to lie about construction and remodeling going on, so they had to transfer us to another hotel. Even though our friends made their reservations months ago, and we just made our reservations the day before, they said they did not have rooms available. As they quickly escorted us out to cabs, I asked to speak to the manager. The two desks clerks just looked at me blankly, and mumbled there wasn’t a manager. The original desk clerk came back in and I explained to him that I knew they lied and there wasn’t any remodeling or construction going on, And because of a sign posted in the lobby, my best guess was they gave our rooms away to a Tour Group. The clerk did not deny lying, but assured me the other hotel staff would accommodate us for our inconvenience. Honestly, it felt like we were being discriminated against because we didn’t look like upper-class royalty. Though they said they were upgrading our hotel, they did not. We were taken to the Radisson Berkshire, and dropped off in some alley with graffiti on the walls. This was NO upgrade. After much discussion with this staff, we were moved the Radisson Mountbatten.
This hotel turned out to be very, very nice. However, the lobby was ugly with terribly worn out couches, and road construction out front. The rooms were super small, but they were beautifully decorated. Even the bathroom was elegant with floor to ceiling marble. There were even TV speakers in the bathroom. The shower set up was rather funky as it was designed to get water all over the floor—it was just a half shower door. The lovely, big, soft towels were super nice but a shame to clean up the floor with.
The location was excellent in our opinion. Just a short walk to Trafalgar Square. There were plenty of restaurants, pubs, cafes in close proximity. It felt like we were out of the hustle and bustle of nosey city life.
I doubt that we would stay here again given that we had such a bad experience with the other Radisson staff, and the fact that it is a REALLY expensive hotel. The breakfast alone was £30 ($60 US).
Nice city centre hotel with excellent location
Stayed for 2 nights for theatre/shopping/nightlife break. This was perfectly located for all of the above. Quite classy, gorgeous breakfast although it did get busy with a short wait on Saturday morning. Nice trendy bar (bit pricey but not for what it was) with trade from the street. The noise from the corridors was a bit much at times as the rooms were not brilliantly insulated but not a major problem. Nice black out curtains allowing a good lie in!!!
Would definitely stay again due to the location and cleanliness.
My boyfriend and I arrived on a Friday morning and were checked in immediately by the frosty receptionist. The room she had assigned us was the same size as an average dogbox. The room was so small and dark I think I would have died if I had to stay there all weekend. I requested a different room but I made sure I asked the other receptionist who was really nice. She brought us to a much bigger room, over twice the size and it had really nice views and big en-suite. Hotel was nicely decorated, but the lift was unbelievably slow and was extrememly small (max 2people). The frosty receptionist also tried to get us to go to 'The Ivy' for dinner on Saturday night. This is the most expensive place for dinner in London although lunch prices are not too bad and I was disappointed that she did not show more initiative to direct us elsewhere, saying that it was the only place she knew of. Hotel bar was quite good, really busy and great atmosphere. Otherwise hotel was in a really central location- 5mins to Leicester Sq/ Covent Garden/ Chinatown and 10 mins to Piccadilly Circus. I would probably not stay here again, hotel was unmemorable and staff average.
The mice really keep your room warmer!
The Radisson Covent Garden has location going for it. Since my partner can only walk short distances, Covent Garden was a perfect place, and this hotel is in the middle of it all.
The rooms look exactly like the pictures on-line. When you see them in person they are much smaller and look tired. The bed is on a platform (remember dorm living?) about 1 ft from the floor. We paid almost $300 US per night for 4 nights the week leading up to Christmas. The first night we spotted a mouse charging about the room, so we called the manager who put us in another room, then finally a nicer suite (after 2 members of staff chased Mickey all over the room ;) We met other American families whose rooms had been moved for mice as well. They say the mice infusion is since Monmouth was repaired (as youll read in other reviews)makes sense to me. The general feel was quite old and tired, and the included breakfast was ok- if you don't mind English tranditional oils based hot breakfast. Despite all this, the room was comfortable, we were in the BEST location and the concierge is one of the best in town. Having said all of that I won't be staying again. Value for $ was not there for me.
Great location - They try very hard - but...
We stayed in late-January for a long weekend. This was our second visit to the hotel as we really like the location. However.... The first room - a deluxe - on the 6th floor was very close to the roof mounted AC system - we had Concord on our head for a night! Then we were moved to a Suite - OK BUT. The window in the bedroom did not fit - it was very cold outside and it was getting inside - amazing what can be done with a towel!!! This still didn't cure the poor heating system - additional electric heaters were supplied - unfortunately this only brought out the smell of the fresh paint!!! Just can't seem to win.
But all in all - the staff did as much as they could - it's a shame that the top management don't spend time in the rooms then maybe they would give their staff the tools to do the job right. Overall verdict Good location, fantastic staff attitude, rather pricy, will we go back ? We'll see.
Calcutta - London flights
I may be visiting London next month for personal reasons. I will be flying from Calcutta (Kolkata) but I really do not understand whether I should take a British Airways flight or any other airline. I am looking for a non-stop flight and also good inflight service. Also it would be of great help if anyone could suggest hotels in the range of US$150 - $300 per night.
RE: Calcutta - London flights
As far a location is concerned the Radisson Mountbatten in Covent Garden is right in the middle of things.
Emirates is a good airline and, if you have to, Dubai is one of the better places to stretch your legs en route.
RE: Calcutta - London flights
Air India are flying their new Boeing 777 aircraft non stop now