SOMEONE NEEDS TO REMOVE THE 4 STAR RATING OFF THIS PLACE URGENTLY, IT IS BARELY A 3 STAR FOR FACILITIES AND NOT EVEN A 1 STAR FOR STAFF ATTITUTE, SERVICE AND ROOM SIZE.
IT TOOK 1 HOUR TO CHECK IN EVEN THOUGH I WAS ONLY THE 2ND PERSON IN THE Q WITH 2 "RECEPTIONISTS" "SERVING". I USE "RECEPIONISTS" BECAUSE THEY WERE NOT REALLY RECEPTIONISTS, RUDE, UNINTERESTED AND COMPLETELY UNHELPFUL, ARGUMENTATIVE AND LOOKED AT CUSTOMERS LIKE WE WERE PESTS AND BOTHERED THEM. I ALSO USE "SERVICE" BECAUSE THAT IS EXACTLY WHAT THEY DID NOT PROVIDE. THIS WAS THE WORST SERVICE I HAVE EVER EXPERIENCED IN A HOTEL AND I AM ONE OF THOSE PEOPLE WHO LIVE OUT OF A SUITCASE TRAVELLING ALL YEAR ROUND.
THE "ROOM" WAS SMALLER THAN ANYONE COULD EVER IMAGINE AND IT WAS ALMOST INSULTING TO BE ALLOCATED THAT RUBBISH WHEN THE RATE I PAID WAS NEARING THE £200 MARK. CASEMENT ROOM WITH A HUGE AIRCONDITIONING UNIT RIGHT OUTSIDE THE WINDOW, SMALLER THAN A HOUSEKEEPING CUPBOARD.
UPON RETURNING TO RECEPTION AND MAKING IT VERY CLEAR THAT I WOULD NOT PUT UP WITH ANY MORE RUBBISH THEY "UPGRADED" ME TO A CLUB ROOM WHICH WAS BETTER THAN THE SINGLE BUT IF I HAD PAID FOR A CLUB ROOM ... OH NO NO NO... THE ROOM IS SUPPOSED TO BE A DOUBLE BUT THERE IS NOT EVEN A PROPER DOUBLE BED IN IT, IT'S A 4 FT BED WITH BARELY ANOTHER 40 CM TO WALK AROUND THE BED AND THAT IS IT. CLUB ROOM... HOW DARE THEY??? IT SHOULD BE "COMPACT STANDARD ROOM" AT MOST NOT CLUB ROOM...
ANYWAY, THE MORAL OF THE STORY IN THIS: IF YOU WANT TO BE TREATED LIKE A DOG, SLEEP IN A ROOM NOT BIGGER THAN A DOGS HOUSE AND PAY A HEFTY PRICE FOR IT, THIS IS THE PLACE FOR YOU.
AVOID AT ALL COSTS!!!
ABSOLUTELY NONE! UNLESS HAVING RUDE STAFF AND THE SMALLEST ROOMS EVEN BY LONDON STANDARDS COUNTS.
