A good short stay / stopover hotel
In between two 9+ hour flight legs, I opted to stay at the Sheraton Heathrow for a six hour stopover. The hotel is located less that 10 minutes from the Heathrow Airport; the Hoppa Bus takes you directly to the entrance (make sure you take the correct bus as there are 2 Sheraton hotels!). Although the lobby was busy, check-in went smoothly and quickly and the room was immediately available (at 10:00 - for UK this is remarkable!) Located in the second floor, the room overlooked a small garden/lawn and was extremely quiet; you'll forget that you that near to the airport. The room was adequate - everything worked - and was quite clean and comfortable. The furnishings are a bit dated (the blinds has some worn areas) and the heating took a while to kick-in but overall quite acceptable. Getting onto room service was a bit of a chore - took about 20 minutes before someone took my order - but it came within 30 minutes as promised - and was a well-portioned, tasty, hot. Bed was comfy - the Sweet Sleeper kept its promise - and then back to the airport - to a strike! So back to the Sheraton for the next three days! Staff was extremely accomodating - took care of all the payment arrangements with the airline, streamlined all meals and even advised on a shopping centre in Slough (about 30 minutes by bus).
In summary, a good experience - a hotel for the short stay when proximity to the airport is needed.
What a dump. I was put in this hotel for a business trip and it was horrendous. This is a very dirty hotel, one of the dirtiest hotels I have stayed in, including hotels in developing countries. Its main purpose, I was told by a staff member, was for passengers doing overnight layovers. As such, most of their revenue is through deeply discounted fares paid by the airlines. Additionally, layover customers generally do not expect too much, so this hotel does not meet the normal 'Sheraton' standard I am used to.
Thre were several problems. First, I was in a room that smelled like smoke, even though it was a non-smoking room. The second, a leaky roof in the bathroom, either from the air conditioner, or something else. Perhaps it's better if I don't know. Third, the matress was saggy in the middle, I had trouble sleeping every night. I was lucky to get 4 hours. This was exasperated by constant noise in the hallway from people arriving all hours of the night. The doors did not muffle sound at all, and I could hear entire conversations in several languages as people trounced down the halls looking for their rooms. The constant footsteps didn't help either.
My room Internet access didn't work and I spent 7 pounds on the phone with tech support to get help. Finally, I was told it wasn't supported in the upper floors. For an 80 pound deposit, the wireless bridge appeared to solve the problem, and the Internet then worked half the time. This at a cost of 30 pounds a week. The carpet was stained, the linens were old, and the hotel was generally a disgrace.
There was no room service menu in the room. Breakfast was extremely expensive and tasteless. Infact, all food was below expectation. You can get a better meal across the street at the McDonalds.
So in conclusion, unless you really get it for free, stay away from this hotel. It's not worth it at any price.
One day is enough
This is one busy hotel as we found out they double dip rooms for flight crews. The room was adequate though I would not want to stay for more than a day. It was a bit damp and smelly. Surprisingly we had an excellent dinner though pricey. The staff could use a bit more training, doesn't anyone speak english as a first language in Britain anymore?
I agree with the previous review that this is a dated hotel that is not up to normal Sheraton standards.
My stay was bad from the beginning with check-in taking over 30 minutes. It took so long in part because people kept coming down from their rooms and complaining loudly about their rooms. The staff seemed overwhelmed by the line of people coming in and how to deal with the unhappy customers.
The airconditioning in my room didn't work at all and normally that's not a problem in London, but unfortunately it was 90 degrees the day I arrived. The carpet was very stained, the water flowing into the tub wouldn't fully turn off, and the beds were very uncomfortable. Plus I literally had to kick the door in order for it to close since it kept getting stuck on the door jam.
The hallways are very noisy as well since a lot of group tours stay here. One group hung out for an hour in my hallway before going downstairs.
There are better hotels to stay at near Heathrow like the Hilton connected to Terminal 4.
I stayed at this hotel for one night. The room was large for European standards. Nice bathroom and clean. The staff was freindly. Good cheap hotel for a stop over as we paid 67 pounds. Didn't get the sweet sleeper beds but found ours comfortable.
I am 22 years old and normally vacation with my mother who is a plat. member so I am use to the Sheraton's best service and rooms and this room was good enough for me even after having their best treatment so don't be afraid of the negative reviews
I had a two night stay here for business in early August. I arrived at the hotel at 10AM (after an all night flight with no sleep) expecting to hear that I could not be accomodated until later that afternoon, but the pleasant desk clerk said they had a room ready and I was able to shower and freshen up. The room was decent, but a little beat up. The US 110V outlet in the room didn't work, but I borrowed an adapter from the front desk (return it or they will charge you 20 pounds). The next morning, I partook of the full English breakfast (read: buffet) which was tasty but pricey..around $23 US. That evening,I took the 15 minute walk to Harmondsworth and had fish and chips at the Crown's Pub. If you have any time to spend and the slightest adventurous bone in your body, I'd recommend checking out the village of Harmondsworth. I
I did have a drink in the bar after dinner and I think the barkeeps would have rather been anywhere else but working. I wouldn't stay here to explore London, but for a quick in and out at Heathrow, I think you could do worse.
great for an aiport hotel
All around, this is a pretty decent hotel as far as airport hotels are concerned. Check in was a little chaotic when the “hoppa bus” arrived and a bunch of people get off the bus and flood the front desk. Starwood Preferred (Sheraton’s frequent guest program) means nothing at check-in. Nonetheless, the wait wasn’t too bad.
The room was clean, comfortable and quiet. The bed was little less comfortable than other Sheratons but quite acceptable. When we arrived the sink was clogged and we called engineering. A fellow showed up in less than 5 minutes and had it repaired in another ten. Good service.
Airport hotels are not resorts but this one was quite excellent…no hesitation to stay here again. Just leave a lot of time for the Hoppa bus (not run by the hotel). It stops at the Holiday Inn then each terminal and takes a lot of time - next time I would just take a taxi for a couple of additional pounds.