The Best Western Phoenix Hotel
Hotel Class: 
3.5 Stars - 890 Opinions
1 - 8 Kensington Garden Square, London, W2 4BH, United Kingdom
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90%
of people enjoy staying here
890 Opinions
- Excellent
- 68
- Very Good
- 222
- Average
- 95
- Poor
- 21
- Terrible
- 16
More about The Best Western Phoenix Hotel
Great value for the price
by A TripAdvisor Member
I stayed at the (Best Western) Phoenix Hotel on 1-8 Kensington Gardens Square for 3 nights in July 2004. On arrival the lift was being serviced but a member of staff cheerfully (!) carried my heavy bag up three flights of stairs. The rest of my stay the lift worked fine. Desk staff were friendly (but couldn't help with some tourist-type questions). Had single room on 3rd (US=4th) floor. Excellent en suite facilities, small room size typical of London (I've stayed in smaller rooms!). Breakfast fine (both continental and "cooked" options). Easy walk to two different tube lines; good restaurants and shopping too. I travel to London every couple of years and would definitely stay here again if the price remains comparable.
You get what you pay for
by A TripAdvisor Member
The main advantages of the Phoenix are that it is inexpensive and that it is conveniently located. Anyone who stays here expecting anything other than a typical London budget hotel will probably be disappointed -- the rooms are small, the breakfast is minimal, etc. The bathroom in my room was quite adequate by London hotel standards. I found the staff to be quite pleasant. I stayed there in March, and would probably be willing to stay there again if I were travelling to London on a budget -- but since the rooms are not air conditioned, I'd probably think twice about staying there in summer.
good hotel in a good neigbourhood
by A TripAdvisor Member
We stayed her one week in june 2004. We had no troubles at all. The elevator worked, the clock worked and also the tv worked. A lot of water pressure, hot water and every day new soap and shampoo. Even new bed sheets every 2 days! The breakfast is ok, there is enough of everything, but yes it is every day the same stuff.
The can be some noise on the street but nothing to really worry about for London standards.
But the best is the location: near the 2 tube stations Bayswater and Queensway. A lot of restaurants and shops in the neigborhood. If you want to be in a green parc: Kensington Gardens at a five minute walk. So we were happy with it and will go back when we come to London again.
Excellent Location
by TripAdvisor Member QueenMumOregon
We stayed at the Phoenix for 5 nights in late August. The location is excellent. The Phoenix Hotel is only a block from the main street, Queensway. Whiteley's Mall, with its food court and Marks and Spencers grocery store is a block away. Bayswater is a great multi-ethnic neighborhood with plenty of restaurants and shops and activity. The Bayswater tube station is about a short 3 block walk, and the Queensway tube station only another block or so further. An internet cafe is only a block or so away on Queensway.
We had a triple room on the first floor and found it to be spacious and clean. The high ceilings made it seem even larger. Since it was a bit humid, we asked for a fan and it was delivered to our room in a short time. The bathroom was small but sufficient and very clean. It was restocked every day with shampoo and bath gel.
The included breakfast consisted of cold cereal, croissants, ham, cheese, yogurt, fruit and assorted rolls. It was the same every day but nicely presented in a breakfast room in the basement.
We will definitely stay here again on our next trip to London. The location is perfect. The only reason I didn't give the Phoenix a 5 rating was the breakfast. It could stand a little more variety since it tends to get a bit monotonous after the 2nd day. Other than that, we highly recommend the Phoenix.
Good Choice for Reasonable London Hotel
by A TripAdvisor Member
We stayed at the BW Pheonix for two stints of two night on our recent Europe trip in September.
The Pheonix is a clean, reasonably priced choice in a very good location and we recommend it.
Staff: Mostly friendly and fairly helpful. They accomadated a room change our first stay. The hotel is the typical European 'leave your key at the desk' deal.
Room/Hotel: The Pheonix is the common Georgian townhouse conversion and fairly good sized. The lobby is pleasant and clean. Our first room was typically London sized (small) but fairly well furnished with newer furniture. The bathroom was very nice and recently remodeled. No AC but a fan was provided. No iron in the room (probably can request one). Tea/coffee, and small TV with usual channels. A morning Paper is a perk.
Our 2nd room was again clean with a new bathroom. But... almost ridiculously small. There is basically the bed and about 1 1/2-3ft around it. We travel light and there was no place to open our bags. Anyone with actual suitcases would be in big trouble. The size of the room was frankly very irritating. We were going to request a change but looking at the fire escape floorplan it looked like most other rooms were similar in size. I think we lucked out our first stay. The room with two twin beds as opposed to one double we were originally put in was much bigger.
Location: Very good. The hotel is right off Queensway and a very short walk to the Bayswater tube (approx. 3min), and a couple more blocks to Queensway. Then a 20min ride to the West End. Queensway itself is buzzing late and thus feels safe walking to the hotel around midnight-2am.
Overall: Recommended given the quality of rooms, location, and reasonable price ($110-$145). However, you might be in for a squeeze (even by London standards).
Great location, very clean and cozy
by TripAdvisor Member Shelly54
We've just returned from England and Ireland and stayed for 3 nights in the BW Phoenix. We were very pleased with our room and the hotel in general. It looked as though it may have been recently remodeled. Our room was on the small side, but not a problem since we were usually only there to sleep. The breakfast every morning was great! We never ventured out to sight-see hungry! We would definitely stay there again - the Tube station was less than a block away.
Forum Posts
Best Western The Delmere Hotel
by JonnyVN
Has anyone stayed in this Hotel in Sussex Gardens, traveling to UK and have two nights in London, want to be close to the heathrow express.
Thanks
Re: Best Western The Delmere Hotel
by christine.j
I haven't stayed in this Best Western but in the Best Western Phoenix, which is in the same area, also close to the Heathrow Express. The Phoenix is a good tourists' hotel, you get what you need but no luxury. The area is my favourite one to stay in London.
Re: Best Western The Delmere Hotel
by magdaki
I haven't stayed in the hotel either, but the area is very very nice and Sussex Gardens Str is only a couple of blocks from Paddington Station, where the Heathrow Express runs.
Re: Best Western The Delmere Hotel
by ferrovia
Hello Jonnyvn,
If you want to check out this hotel look at...
http://www.tripadvisor.com/
which gives travellers' opinions.
Best,
Ferrovia
London Hotel
by neweuropetraveler
My teenage daughter and I are visiting London for the first time. We will be in London for 4 days, before going to Paris. Someone recommended City Inn, Westminster, for us as a hotel to stay in. Does anyone have any comments on this hotel, or have any recommendations? Thanks!
Re: London Hotel
by christine.j
I can recommend the Best Western Phoenix in Bayswater. We've stayed there a couple of times so far. The doubles are not too small and the location is excellent.Close to two tube stations, to Kensington Gardens, in a lively area next to a shopping mall - you daughter will like that, I'm sure.
So far we've always managed to get specials and it wasn't too expensive.
Generally hotel rooms in London are a lot smaller than you'd expect for the price, simply because space is an issue in any big city.
Re: London Hotel
by swissfondue
I have always found the Tripadvisor hotel reviews to be pretty accurate. You will be pleased to know that City Inn Westminster rates #11 on a list of over 1000 hotels. I usually stay at the Darlington Hyde Park (#29) in Paddington and can recommend it for two females travelling together.
Have a look at www.tripadvisor.com if you would like to read some very recent reviews of City Inn. Hope this helps in your decision making.
Re: London Hotel
by paulinuk2u
spend some money and go to park lane hilton
Re: London Hotel
by pat.slack
Hi, You could have a look at the Imperial Hotel In Bloomsbury, the hotel is clean and in a good position. Do you have a budget? or a prefered area you want to stay?
Re: London Hotel
by JoseGota
A lot of people overlook Hilton hotels assuming they'll be prohibitive pricewise.
Log onto hilton.co.uk and you'll be surprised.
I recently got 2 nights bed and full Hilton breakfast, includind dinner on the first night for £209.00 for me and my wife. (price for 2, not each)
That was at the Kilton Kensington. It's a bit of a saunter from Holland Park tube, but not far enough to be put off by.
Re: London Hotel
by JoseGota
A lot of people overlook Hilton hotels assuming they'll be prohibitive pricewise.
Log onto hilton.co.uk and you'll be surprised.
I recently got 2 nights bed and full Hilton breakfast, includind dinner on the first night for £209.00 for me and my wife. (price for 2, not each)
That was at the Kilton Kensington. It's a bit of a saunter from Holland Park tube, but not far enough to be put off by.
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Have anyone been to Bicester Village?( chic outlet shopping) worth to go?
Any idea how to go from Alhambra hotel?
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The Best Western Phoenix Hotel
We've found that other people looking for this hotel also know it by these names:
- Best Western London
- London Best Western
Address: 1 - 8 Kensington Garden Square, London, W2 4BH, United Kingdom
