The Cumberland Hotel

4 out of 5 stars4 Stars

Great Cumberland Place, Marble Arch, London, W1A 4RF, United Kingdom

1 Review

The Cumberland
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81%

Satisfaction Very Good
Excellent
23%
635
Very Good
37%
1011
Average
21%
572
Poor
9%
262
Terrible
7%
209

Value Score Poor Value

Costs 60% more than similarly rated 4 star hotels

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Good For Families
  • Families70
  • Couples67
  • Solo62
  • Business54
  • Bix10's Profile Photo

    The Best Contemporary Hotel In Town

    by

    4 to 5 years ago, many would still remember the old Cumberland Hotel, which has changed operators for so many times over its years of existence. It used to be an old building with an 'OK' surroundings, but they had a fabulous team of personnel, which is one of the reasons why this was my home every weekend during my teenage years in a boarding school here in Britain.

    Now they are under the umbrella of Guoman Hotels, a Malaysian group of company who has bought over and taken as the principal from its last operator - Le Meridien.

    This is my first time in this new establishment after the 1 to 2 years shut down, and it has changed tremendously. It's very fusion in terms of its layout, design and a complete new team of staff. You certainly do not feel like you're in Britain or the old Cumberland but more or less like in New York or some boutique hotels in Kuala Lumpur, Singapore, Amsterdam and Paris. Rooms are beautiful and better facilities such as the gym and Internet connection in the room as well as WiFi.

    However, the F&B is under a different operator and the personnel are extremely rude and incapable of giving a good service. So, watch out for this.

    Unique Quality: Gym, excellent view, wifi, Internet connection in rooms.

    Directions: Marble Arch

More about The Cumberland Hotel

The Cumberland Hotel

by Chantilly18

The Cumberland Hotel
I'm not sure of the price but probably somewhere between $150-$250 dollars a night for a room. Great restaurants. They have three restaurants (even a chinese restaurant!) and a cocktailbar.
You can order roomservice.
They have a real English breakfast for you. Very tasty but too much for me.
On the foto you can see the hotel in the middle.

The best breakfast in London

by acoco about The National Café

The National Café boasts a modern European menu of comfortingly familiar dishes, ranging from muffins, Eggs Benedict, porridge and French toast for breakfast, to an appealing range of soups, salads, entrées and puddings for lunch and dinner.
Visiting the National Gallery or not this is my favorite place to eat in the area. For breakfast my favorites are: the "Clasical English Breakfast" the includes free range eggs, mushrooms, smoked bacon, grilled tomato, black Pudding,Cumberland sausage, baked beans & toast with preserves; and Poached Eggs, that comes with sweet chorizo sausage, sautéed new potatoes, Portobello mushroom, onion & Hollandaise sauce.
For lunch my favorites are: the Homemade Steak and Ale Pie with a Rich Gravy; Moules & Pommes Frites with Provencal or Salt Beef with Caramalized Onion & English Mustard.

Sucks

by A TripAdvisor Member

This place sucks. Don't know why I missed reading all the negative reviews. Maybe the Cumberland will be decnt once it is renovated but as it stands it is bad. The art and tech rooms are potentially nice but half the things in them don't work--the a.c. for one. they charge money for internet services that they advertise as if they were part of the room rate. Dark nasty corridors, awful lifts, staff just about o.k., room service man a completely rude person. Need I say more? The location is excellent but this place is not worth it.

Stay somewhere else

by A TripAdvisor Member

Stay somewhere else... The Cumberland should close instead of remodel.
Stayed there this past August, what a nightmare. The staff were not helpful at all, the room was outdated. Unfortunately my niece and her husband went with us. What a let down for their firts trip. Should have called British Airways and have them put us somewhere else, but I didn't. Will never make that mistake again.

Its not that bad

by A TripAdvisor Member

I've stayed at the Cumberland a couple of times and its not as bad as it seems while going through some of the reviews. True the rooms are quite small and need some overhauling but the staff was generally helpful even though some of them spoke little English (in London???) The location is a definite plus point right on Oxford street and facing Hyde Park and the breakfast was good. Their bar was pretty lame though and the live band was a joke. But for 70 pounds a night for a double on Oxford Street...its not that bad after all.

One of the bests hotels

by A TripAdvisor Member

I was there on sept 2003 on a ART+Tech single room. I was amazed by the room, quite spatious, nice decoration a small but "chic" bathroom with all necessary soaps, and the BEST bed I've ever slept. The plasma TV was huge and the a.c. function was perfect. My room was facing Edgware Road / Hyde Park and had no noise.

The rest of the hotel was old, but as I was noticed that the hotel was under refurbishment and therefore I wasn't suprised. The worst was the fire alarm ringing for 3 consecutive days at 1 am.

The hotel is also placed in a very very very good place. The tube station is just at the hotel exit and you have all Oxford Street at walking distance.

Once the refurbishment will be finished I have no doubt that "Le Meridien Cumberland / Marble Arch" will be one of the best London choices.

Might be 4-star in Mexico, but not close anywhere else...

by A TripAdvisor Member

Keep away from this place !!! We stayed the week of Sept 26th 2003. We had a "Art + Tech" room. The first room looked out over a dirty little interior courtyard. The advertisement said all the "Art + Tech" rooms looked out over Hyde Park. The manager called me a liar when I told him this, although you can read it online still at expedia. We switched rooms, only to unpack and then find the airconditioning did not work, and the room safe was broken. We were told all the other rooms were already filled. Since the temp was mild, we were able to open the windows to get cooler air, but couldn't sleep at night due to the road noise the open windows let in. As for the safe, we had to lock our laptop and extra money ing our suitcase and hope for the best. The only nice thing about the rooms were the Power shower and the Plasma TV. The elevators got stuck once, (Not with us in it), but a woman told us she was stuck for 20 minutes until they got her out. The woman that worked in the small gift shop was nice and helpful, but the rest of the staff we delt with were indiferent to rude. We are not the complaining type people, so please listen to what I'm saying and choose your London Hotel accordingly.Dr. M.A. Sharpe

Photos

Cumberland Hotel LondonCumberland Hotel London

Old Beige building on Cumberland RoadOld Beige building on Cumberland Road

Forum Posts

The Cumberland Hotel

by Tira1

Hello, I will be staying at the Cumberland Hotel at Great Cumberland Place Marble Arch for a couple of nites and was wondering if anyone can tell me if there is anything to see/do around that area. Unfortunatelly I will only have a couple of evenings after 5 p.m. Maybe also a good and hopefully inexpensive eatery? Thanks much for your help. Tira

Re: The Cumberland Hotel

by hawkhead

The hotel is right at the junction of Park Lane and Oxford Street - within a block or so you will be spoiled for choice for eateries of a good, bad and indifferent nature......

Re: The Cumberland Hotel

by Tira1

Thanks, that is great to know. Hoping to find some real good japanese or maybe mexican.

Re: The Cumberland Hotel

by tango_jd

Take the Central Line Tube from Marble Arch to Queensway (2 stops - 5 minutes!), turn left out of the station and walk down the hill.

Both sides of the road are full of restaurants of every nationality and price-range!

Most seemed to be good value for money when I was there last.

http://www.allinlondon.co.uk/tube-queensway-restaurants.php

Re: The Cumberland Hotel

by jo104

If you can be bothered catching the tube to Leicester Square or Piccadilly circus there are a number of budget eateries in chinatown. The infamous Wong Kei for a value for money meal but don't expect great service. Some of the restaurants have a separate menu for tourists & one for "locals" which are more presominantly 1 dish meals far cheaper. You would be comfortable enough eating on your own in china town & a safe place to be at night.

Re: The Cumberland Hotel

by leics

You'll be within walking distance of Hyde Park, Regent's Park, Oxford Street with loads of shops.....and will be spoilt for choice in terms of where to eat.

Put Great Cumberland Place into google maps and zoom right in to see what is nearby in terms of things to see. Lots of restaurants are marked as well as places of interest etc.

For Japanese, there's a Wagamama on Wignore Street, quite near your hotel.

http://www.wagamama.com/locations/home/

Re: The Cumberland Hotel

by happycats

you're close to mura

http://www.murarestaurant.co.uk/restaurant.html

which is great.

Comments

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 The Cumberland Hotel

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Address: Great Cumberland Place, Marble Arch, London, W1A 4RF, United Kingdom