Value Score Average Value
Good For Couples
A new hotel visit in Marylebone
Visited this hotel in early May this year, and while we had a decent room, there was a practice that I found unusual. As we checked in, I was asked to provide a credit card; a normal practice to cover charges and to insure they will get paid! What was unusual and unexpected, was that the front desk proceeded to charge the entire stay in advance. What I found odd was that they could have taken a card imprint or authorization from the card company and that would protect them. My negative reaction was twofold: either the hotel has a cash flow problem, or the hotel didn’t believe I was trustworthy. Either one is a bit troubling; and makes you feel anything but a welcome guest. The hotel probably doesn’t realize that if you have an open account (i.e. one not yet settled), you are more likely to charge additional hotel services (bar, food and any other amenities that the hotel wishes to sell). With a fully settled bill and a newly found desire to have a speedy checkout, I consciously avoided the ‘extras’.
Not worth the money
The hotel is beautifully presented and you can see a lot of money has been spent on the refurbishment. This unfortunately is the only positive thing I can say about the hotel. The staff are very inefficient, the rooms are small and when it comes to value for money I would rather be staying at one of the many other 5* hotels in the area.
Very very very nice Hotel
We were given a night in this hotel as a present - and wow! Upon entering the hotel, you're ushered to a big wooden desk (there's several, we're not talking a normal hotel here!), and taken through the check in process quickly. We were upgraded to a suite, and upon entering our room, were completely gobsmacked - it had a spiral staircase at the end!! Yep, we'd got really lucky, and got a suite which ran over two floors.
We were dressed up nicely when we entered the hotel, and had changed into our jeans and t-shirts the following morning, prompting a butler to ask if we were staying there (!!!!) - we showed him our key to prove it - but from what we gathered, the hotel is very exclusive, very famous people stay there, and we were way too normal for it!
The stay itself was fine - it was only the one night, but the hotel was quiet, and we got a good rest.
Unique Quality: Everything was amazing. The room even had a fax machine! It was the kind of place we'd probably never get the chance to stay in again - but was so lovely and relaxing.
Sadly, breakfast came as an extra, so we opted out, and ate out, before heading home. I think it cost something like £15 each for a proper breakfast (it would have been worth trying though!).
We had a great view of the front of the hotel, a crescent of lovely houses, hidden around the back of Marble Arch, and not far from the Edgware Road.
UK £ 230-600 as at 23 Jul 2002
Unique Quality: Possibly my favourite hotel in London. Superb Hotel in a Great Location. Very close to Hyde Park tube station in a quiet tree lined crescent. The service is outstanding and the rooms very nice. My 1st stay there was in a duplex suite which is on 2 levels with a spiral staircase.
Directions: THE MONTCALM HOTEL LONDON
Great Cumberland Place
London W1H 7TW , U.K.
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