More about The Westbury Mayfair
Not happy
by TripAdvisor Member Carlos_TheJackall
I booked via a travel agent this hotel after checking the information I was given and comparing it with the hotel's own website. When I got to the hotel I realized it was under renovation and the services were serverly compromised. There was work going on in the public areas like the bar and the restaurant and lobby. Not to mention scaffolding outside and we having to use a side entrance to enter the premises. I asked why was this vital fact not informed to me and to my agent, or why was it not mentioned in the website. I was told that it was because; in their opinion these renovations were not going to affect my stay !!!???
I felt as I had been lied to on a vital issue, and then treated arrogantly. In my opinion it is up to me to decide if renovations negatively affect my stay or not. I cannot trust the information on the website to be true now or in the future. This managment has a company policy where lying is institutionalized.
Deserves it 4 stars.
by TripAdvisor Member missile
The Westbury was in an excellent location, for both shopping and the West End/Covent Garden. We walked to the West End in only 15mins, so definitely closer than you might think (if you are a tube traveller!). The hotel was very welcoming, with excellent service and a 1st class breakfast. One gripe was the lack of tea and coffee facilities in the rooms and they were quite small (basic twin). I would defo recommend it and may well be back in the near future!
Fab Location
by TripAdvisor Member bongoblog
I just spent a couple of nights here, great rate with BA including breakfast and tax etc. for 225 euro/night.
The lobby/lounge is newly redone and very smart with staff to open doors take luggage etc. Most staff encountered were charming and helpfull.
The bedroom was small with a double bed ,desk 2 armchairs,table and minibar all cmammed in, making it a bit difficult to move around. Bathroom was also small and newly refurbished apart from the taps which had lost their plating,nice Molton Brown toiletries, big fluffy towels. Both bedroom an bathroom were very clean.
Breakfast the first day was very slow in coffee service and if not in room rate not worth £23. Next day was better but still not worth the price.
Locationwise it is great with Regent st 2 mins away and hald way up Bond st. So shoppers heaven and easy and pleasant walk to Green park etc. If you don't want to eat and drink in hotel, there is Sketch over the road for a decent continenal breakfast at half the price. Berkely sq. is also close and everything from a Pret to 2* restaurant.
By Bongoblog
Great central hotel
by TripAdvisor Member Lizveall
Stayed here for a weekend in January primarily for shopping and it was a fantastic location. Had a great room on the 6th floor, it is a little small, but not by London standards and perfectly adequate. Enough wardrobe and drawer space. Nice bathroom. Pleasant calming decor. Not many free channels on the TV, but if you're in London for a weekend, it would be indecent to stay in and watch TV. We didn't try the restaurant, not even for breakfast. Over £40 for a couple of croissants and a coffee seemed excessive. So we just walked down to the nearest Starbucks. Loved the Polo bar though, had quite a few drinks in there. Nice atmosphere and great service. It is expensive - £9.00 for a glass of red wine, but not much more so than most places in London. The check in and check out processes were painless, the only thing that didn't work was the newspapers we asked for on both days were not delivered to the room and even when I asked at the concierge, they didn't have them, so must have given them to someone else. A pleasant stay in a great location. Would recommend it.
Disappointing
by A TripAdvisor Member
My wife and I stayed here for 2 nights and were quite disappointed with what we got. We went for a Superior King Size, but found nothing superior about it. The worst thing was that it was very small, and not what we were expecting from a so called "superior" room. Neither the bed itself nor the bedding were up to 4* standard. The TV was outdated, there was no hot drinks making facilities (quite important if you want a cup of tea first thing but don't want to pay £4.95 for room service!)and no hair dryer. We overheard another customer complaining that they thought their room was like something from 50 years ago but obviously don't know what choice of room they had gone for.
On the plus side, the service was good, the location is excellent and the room was quiet. The hotel foyer and bar areas have a nice glamorous feel to them and it did feel like an expensive hotel until you got out of the lift on your floor, and then on into your room.
One thing maybe worth noting if you are trying to find the hotel is that the address is not Bond Street. For a start Bond Street does not exist anymore - its New Bond Street, and even that is wrong since the hotel entrance is on Conduit Street.
Was great, then good, now disappointing
by TripAdvisor Member arthurh
Have stayed here on a number of occasions, mainly for location but initially because it was also a nice place to stay, how things can change! Booked two rooms specifying both late arrival and must have interconnecting doors, this was confirmed by e-mail. Arrived at 12.30am with two small children, two rooms both VERY cold, one put up bed not made up, interconnecting doors locked, both of these problems took 3 visits (ie 6 in total) by staff members to sort out. The cold rooms remained COLD. All the staff except those on daytime reception were unhelpful and had the "couldnt give a damn" attitude.
Obviously something has changed, maybe its the management !!
A great pity because location alone will not drag me back to this hotel when there is so much competition for me to choose from.
Great service, crappy room.
by A TripAdvisor Member
This hotel is quite expensive but that does not show when you consider the room. It was worn out, small, they were building something close by, so no sleep after 08.00. There was long black hairs in the bathtub (I'm blond...) The TV was small and old, The toilet was barely functioning, the airconditioning was making noises all night, no te/coffe maker and so on...
But the service was great!!! And the location as well. Posh breakfast.
Never again!!!!!
Distinctly Average
by TripAdvisor Member CIARB
We stayed at this hotel last year and complained about the size of the room allocated to us. In response, we were offerred a free upgrade to 'one of (their) fabulous suites' if we were to return. We took them up on the offer this last weekend - and was it a job to get the upgraded booking acknowledged - they kept trying to charge the rate for a suite!
The suite was far from 'fabulous'; it was merely a double-size version of the grotty little room we got on our previous visit - complete with ancient televisions,hideous old furniture, and a bathroom that looked as though it was last upgraded in the fifties. The decor including carpets and furnishings were tatty, and really only fit for the skip.
The room was also noisy due to primitive double- glazing. The corridors looked like something out of a prison.
Having said that, the staff, with the exception of the front-desk check-out girl, were charming and helpful - although the drink prices were ridiculously high.
Another contrast to make was between the midweek (expense account) service, when the room rates were high, and the weekend service when the rates were low -gone was the turn-down service, the free newspapers and the breakfast in-room order forms. Even the room-service waiter at the weekend coudn't be bothered assembling the dining table.
All in all - you can do much better in London. If a room is offerred at the Westbury for about £100 per night - take it; otherwise I'd spend a little more on a 5* or a 4* de-luxe.
All the hotel really needs is about £20 million spending on it.
Good location, shame about the noise
by A TripAdvisor Member
This hotel is in a great location, but there are still building works going on. The hotel website obviously neglects to mention this. They started at 07.30 on saturday am! Room was fine, well decorated, a little small though.
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