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Hotel Class: 
3.5 Stars - 8 Reviews and 105 Opinions
43 Cardington Street, Euston, London, NW1 2LP, United Kingdom
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of people enjoy staying here
113 Opinions
TransientStates
User Rating
I booked this hotel for one night for a conference close to Euston. Never have I had such a miserable experience and I am a seasoned traveller!
Check in took a long time. Despite several members of staff being behind the desk only one person was attending to guests.
My room was larger than I expected. I booked a double but it also contained a single bed. It looked clean but once I'd settled in I noticed it was very dusty. The sheets were clean but ripped in places. The room was very cold but they provided an electric heater to solve this. My door was right next to a hallway fire door and every time someone went through that door it would hit my door. I found it hard to get to sleep because of this and when I did I was woken several times by other guests coming through this door.
The sink and bath were both dirty and one of the towels was dirty. The plumbing is ancient - the shower head is fixed and the temperature either scolding hot or freezing cold. The hairdryer did not work. There was a kettle in a drawer that was thoroughly disgusting.
When I booked over the phone I was told I could smoke in my room. When I arrived I was informed the hotel had a complete no smoking policy and I would have to stand outside in the rain to smoke.
They have a car park which costs £20 for 24 hours. It is very small and at the far end of a winding basement storage area full of bins, delivery pallets, laundry baskets, old tyres (why?) and old furniture. It is not the easiest car park to use as it is very narrow and the height restriction is very low - I'm 6'0" and had to stoop while walking back to reception. If you own anything larger than a Fiat 500/Nissan Micra I would park somewhere else! Also, I was told that the car park was secure but the gates were always open.
I paid extra to have breakfast. It wasn't bad though the food could have been of better quality - it tasted like something 3663 produce for school refectories! I was given one cup of coffee - not good enough for breakfast and I needed to ask for more! I also ate in the restaurant. The food was over cooked and hard. Not good considering the price. The staff in the restaurant and bar were very polite and I could not fault them, though there was a flicker of disapproval when I asked for more coffee.
The reception staff and concierge were very unhelpful and quite rude. There was no reason for this attitude and it left a sour taste. It was almost like they couldn't be bothered if you'd already paid. They would laugh at serious questions and offer no solutions. The key to my room wouldn't work and took three trips to reception to get it fixed. Also, make sure you finalize your account before you leave - I have been charged twice for the car park and so far this remains unreturned.
An illness has left me slightly disfigured in the torso but it's not something that bothers me and rarely attracts attention. The reception staff kept staring at this and smirked to one another when they thought I wasn't looking. Shameful behaviour! Customer service is something this chain, and Thistle Euston in particular, need to sort out!
If you need to stay in the Euston area please look at the other hotels nearby - they cannot be worse than this one! It is also expensive compared to other similar hotels I have stayed in.
Unique Quality: Terrible customer service - rudeness and unresolved problems.
The hotel has no other unique qualities.
pieter_jan_v
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We stayed here for 5 nights in 2010. Although the hotel is located next to the railroad tracks of the Euson station, it is not noisy at all. In fact Cardington Street is a peaceful street with some traffic bumps to slow down traffic.
The hotel has 362 bedrooms spread over 4 floor of a renovated building; creating a maze of corridors and some special architecture and rooms.
Breakfast is served as a buffet in the basement restaurant. Can be busy at times; staff is working at high speed.
The lobby has a small shop and cash machine (ATM).
The St. James Gardens is at one side of the hotel. Some homeless people frequent there, but are not causing any trouble.
Unique Quality: Wireless Internet is available through British Telecom (BT) Openzone.
You need to buy 1 hour or 24 hour voucher from the hotel reception to use it (prices at downtown Internet centers are 5 times lower).
Public Transportation is available in multitude.
There always are cabs at the hotel entrance.
The closest bus stop is around the corner at Hampstead Road.
Euson station is at five minutes walking with many bus, underground and train connections).
St. Pancras station is 1 underground stop or 2 bus stops (recommended) away from Euson.
Thistle Euston Photo: Thistle Euston hotel - London
4 more images
christine.j
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I had a very early train to catch out of Euston station and didn't want to travel through London, carrying my bags, in the early morning rush hour, so I decided to stay close to the station. My travel agent had a good deal for the Thistle Euston, but it was still the most expensive hotel I had ever stayed in.
But, as I'm happy to say, it was also one of the best, so at least I got good value for my money.The travel agency had upgraded me and when I checked in I was asked if I wanted to upgrade even more. Of course not, I was only there for one night.
I was able to check in early, several hours before the official check-in time, which is always nice. A really large room,the largest hotelroom I have ever seen in London, a very large bathroom, extras like bathroom slippers and a bathrobe, things I really didn't need .
A full English breakfast was included in the price, but as I had to leave before breakfast was served, I got a breakfast box.
Ticking the appropriate price box on the VT pages is difficult, as the prices are given in US $ and so much depends on the exchange rate. I paid 125 Euro for this room, a double for single use.
Unique Quality: Two minutes to the train station, I had treated myself to this comfort.
Thistle Euston
Tdiver
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Stayed New Years Eve and was expecting noise either from trains or other guests and was happy to say there was hardly any.Handy for Euston main line trains and the tube.Plenty of buses around also.
Thistle Euston Photo: Thistle Euston,London.
Emmjai
Helpfulness
Convienently placed close to Euston Station, my worries that the trains would keep us awake were unfounded.
One of the best things about this hotel (apart from the value) was the friendly staff. You didn't feel like a 'tourist' but a 'guest'.
tvor
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The first time i stayed here in 1996, it was called the Kennedy. It's just a couple of short blocks down Cardington St. from Euston Station. (tip, exit the station out of a side door by Left Luggage) Decent hotel, all en suite, if the room comes with breakfast, it's cold, delivered to your room. Stayed there again in 2000 because we got an ok deal calling the hotel directly. Stayed there in 2003 (April) because i got a fantastic deal off www.londontown.com for £35 for a single with en suite. No breakfast included but there's a cafe around the corner on Euston road.
Prices vary widely depending on specials. 35 pounds is unusually cheap (Easter Weekend may have had something to do with it). I've never seen any deals that cheap again. Prices average about 85 - 100 pounds.
For accessibility, although there are elevators/lifts, be aware that some of the hallways have short staircases along them. Check to see if your room is past the steps if you have mobility issues or a very large suitcase.
Unique Quality: Nothing really unique. It's a tourist and business class hotel. The nice thing about it is that it's so close to Euston Station, Euston underground and Warren Street underground around the corner so you have your pick of a few handy tube lines. Lots of busses from Euston Station and Euston road. About 20 minutes walk to the British Museum or up into Camden and Regent Park is only a couple of blocks west.
Thistle Euston Photo: Thames view from Lambeth Bridge
coast2coast
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Accommodation in London is expensive to very expensive. You are better getting a package vacation or staying in a Youth hostel. (plenty of choice) Bed and Breakfasts offer a reasonable alternative , but can sometimes be a little out of the way ( 20 mins or more by public transport )
Hotel Ibis offer decent standards of comfort and amenities at reasonable prices
Unique Quality: Nice rooms, convenient locations
melrogers
£.60
Unique Quality: cheap price,facilities
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1 - 8 of 8
Centrally Located, comfortable rooms with good room service. We walked to the underground which is about 4 blocks away to get everywhere. Great Location and good service. Close to the underground, good room service and very reasonable rates.
This hotel had nice rooms with nice bathrooms. Our breakfast was good. You can either have the buffet or order from a menu. Didn't have lunch or dinner here. This hotel located a couple of blocks from the Euston tube station. It is also located between Regent's Park and the British Library. Nothing really outstanding here just your typical meeting rooms and restaurant/bar. It is your average nice hotel.
Halls of Thistle Euston
We wil be arriving in Heathrow at 7:00 AM and will be staying at the Thistle Kensington park hotel. Does anyone know if they have a baggage room where they can hold our luggage until check in time? We really don't want to have to spend half our day waiting around for check in time at the hotel to be able to leave our bags.
To this day I still have not been in a hotel that does not hold a guest luggage.
Even the smallest hostel in Vietnam will do, I dont see why a London hotel wouldn't..
Why don't you e-mail them and ask? But like Ivan said even the smallest hotels hold baggage and every hotel I have ever stayed in has been obliging in this matter.
hi!
I stayed there a few years ago, we left our luggage in the baggage room after checking out and till depart to the airport, but when returned to pick them up, one of them was missing. we r still looking for it...
very bad and unexpected experience for a hotel of its status :-(
Irene
I stayed there last year, and had no problems in leaving our luggage with them after we checked out and had a few hours wait before our train home.
We arrived a couple of hours before check in time, and our rooms were ready for us. If you call beforehand and tell them you are arriving early, they get your rooms ready first.
Its a lovely hotel, we got great rooms, and the single we had booked for one of our party was not available, so they gave him a mini suite instead! Lucky guy!!
We stayed at Thistle Euston, I'm sure its the same thing, they were very nice there. If you arrive before check in time they might just let you in the room. Thats what they did when we were there the last time, but we still left to sightsee anyway, why waste time in your hotel room right? We went straight to the Tower of London and saw so much for the rest of the day.
cheap price,facilities
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Address: 43 Cardington Street, Euston, London, NW1 2LP, United Kingdom
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