More about Quality Crown Hotel Paddington
Don't be surprised if you can't gain access to your room!!!
by TripAdvisor Member CardiffWai
Stayed for 2 nights in March 2004. Returned from a days sightseeing only to find that we couldn't gain access to our room. Discovered that the management had moved all our belongings to a much smaller and inferior room. However, this move had occured without our prior knowledge and agreement! The hotel admitted that they had made the mistake - they had made a double booking on our original room and then decided to make matters worse by moving us instead of allocating the other room to the newly arrived guests.
We complained but were told there was no duty manager available until the Monday morning (this was Saturday evening). We couldn't even not pay as we had paid up-front through an agency. Our compensation ? A small warm bottle of cheap champagne! This incident totally ruined our weekend as much time was spent on the phone to various people and of course we had to check that none of our personal items were missing. After seeking guidance we complained directly to Quality Inns, via the agency and also to ABTA - what an utter waste of time. Turns out that Quality Inn managers don't behave in a 'Quality way'. Just beware of this hotels 'policy' and make sure you don't leave any valuables in your hotel room unattended...thought you were meant to be able to relax and treat these places like home....WRONG!!!
Probably won't stay there again
by TripAdvisor Member Harper96
Very clean...small rooms...narrow hallways...bartender Dario is great! Super friendly and fun to chat with. 2 blocks from paddington station. If you are used to American hotel rooms you will be disapointed. Lower levels have musty smell. Desk clerks can be grumpy...don't ask them for anything...ask Dario. He will make sure you get what you need. Could not accomodate early check in if you arrive on early morning flight, but you can leave luggage there and go out for the day and then come back and check in. Fast train to Heathrow leaves from Paddington Station...well worth the money if you have a lot to carry.
Great Location
by A TripAdvisor Member
My 78 year old mother and I just returned from 7 days in London. The Quality Hotel Paddington was great: Clean, attractive, friendly staff and a great location. Paddington station, the tube and buses all within 5 minute walk. We were all over london quick and easy. The room we had was tiny, but that was fine with us. I got a little sick of their continental breakfast, but ate it anyway. It was good, but hard to eat the same thing for 7 mornings. Not really walking distance to any "sights" but an easy bus ride. You can buy an all day bus or tube ticket for about 2.5 pounds.
Have fun! Theaters were an easy bus ride, as was: The Tower of London, Westminster Abby, Notting Hill, Picadilly Circus, British Museum, National Museum, etc.
Decent place to stay
by A TripAdvisor Member
The hotel was clean with good service. It was convenient to be near Paddington station, but would have liked to be more near the center of London. The room was a bit cramped, but we did have 3 beds in there. Three of us had trouble finding the hotel since it's in the middle of a square that isn't obviously labeled. Overall, an average hotel.
Not Bad
by A TripAdvisor Member
The staff were very kind and helpful. The location was very good. Close to the Paddington Station Heathrow express and the Tube. The room was clean though tiny. Single file only. The only complaint is the bathroom. The toilet had some flushing difficulties(3 flushes and slow filling). And the shower often overflowed. I would stay here again.
Be ware of "hot deals"
by A TripAdvisor Member
My husband and I had booked a room for four nights through the Internet, a special offer. We had been travelling all over Europe, but the first night in this hotel was the worst accommodation we had had - even the Canary Islands 2 star hotel was much better. So our advice is not to check into room 601, this seems to be the only room which is not marked "club room". It is beside the bar and the persons inside might as well have been in bed with you. In the morning, people seem to gather outside the window for a chat... I nearly stuck my nose into a face when I went to close the window! Fortunately, the next morning when I talked to the desk person, he was very understanding and when we came back from our day trip in London, our luggage had been moved to a club room which was just fine. There were problems with flushing the toilet there as well, though. I usually keep to myself a lot, but my husband agrees with those who praise the bar-tender for his friendly disposition.
Beware of this scam
by A TripAdvisor Member
I reserved a room at the Quality Hotel, Paddington on 2 December,2004, over the internet. When I arrived at 3pm I was told they had a maintenance problem. When I questioned the validity of this the manager told me if I was calling him a liar I had to leave knowing full well I was in no position to do so. Therefore I had to stay at their hotel in Hampstead. Obviously the Paddington hotel was overbooked and to fill up their out of town hotel they operate this scam. The hotel in Hampstead was too far out of London, inferior, shabby, cost less and they didn't even provide a bedspread for the bed! The taxi ride took over 30 mins there and the next day almost one hour back into London. I had to cancel meetings because of this.
More of the scam
by A TripAdvisor Member
It might be a coincidence, but...
Like another user here, I booked a room at the Quality Hotel Paddington over the internet, and, on arrival, was told that they had experienced a power failure on the whole top floor, and would transfer me to their Hampstead hotel. This was at 11pm and I was not best pleased.
I shared a cab to the other hotel with an Austrian lawyer who had a very early flight from Heathrow the next morning and who had specifically chosen a hotel near to Paddington in order to catch the Heathrow Express. He was not a happy man.
The Hampstead hotel is not in Hampstead, and is, indeed, shabby and cheap-looking; hostel-like. It advertises rooms much cheaper than the Paddington hotel, and so the hotel chain - I assume - makes money by overbooking.
The Paddington hotel looked nice - but wandering around Frognall at 11:45pm trying to find something to eat wasn't nice at all.
I wouldn't risk it again; and if other people post similar experiences to the ones already mentioned here, I think that Trading Standards might want to look at what this hotel is up to.
Would definitely stay at this hotel again
by TripAdvisor Member HappyWanderer55
We chose this hotel because of the TripAdvisor reviews and we were not let down. In fact we were so pleased with the location and overall facilities and cleanliness that we stayed there again a fortnight later. OK, the rooms were small, but not unduly so by European standards. We would certainly stay there again.
The basement is not where guests should stay!
by TripAdvisor Member celestemonique
We arrived before we were able to check in and there was no remorse from the front desk. After feeling displaced we finally were able to get into our room, but not a minute too soon. After being given our room key we learned that our room was in the BASEMENT! I've never been made to stay in the basement of a hotel. The room was not clean and there were workers outside our window early each morning. The hotel has a great location, but the room was not satisfactory.
Sign in with Facebook
