More about Copthorne Hotel Manchester
Did not expect too much after reading previous reviews but really liked the place. Nice quayside room overlooking the revamped canalside. Well furnished and decorated and very comfortable. Was attending an event at Old Trafford so very convenient for that, but also easy to reach the city centre using tram. Handy for Trafford Centre for all those shoppers too.
Brilliant, but bad customer service
We stayed in the Junior suite at the Copthorne, and the room itself was fantastic. The mini-bar came with complimentary drinks and the bathroom was very clean. The room was well funished; the bed was amazingly comfortable for a hotel, and we also had a corner sofa and breakfast table.
One thing that puts this hotel down is the level of customer service. We requested an extra bath robe and some advice on accessing movies and it was made to seem like such a hassle each time. When we did manage to order the movie channels, we were told the reception wasn't available and so all we had to watch was porn. Luckily they refunded the charge.
Room service was great, was happy to tip.
Overall it was a great weekend at the Copthorne and although the service was a little off, it was a great hotel.
great but hmmm
The hotel itself is fabulous, my room was lovely and had a great time, its in a great location, tram stop right across the road that goes straight into manchester city in like 10 mins, very handy! Shopping mall down the road too. Breakfast was great too!
BUT....the staff were not helpful enough at all. That was the only downfall, they never smiled and everything seemed like a hassle to them, and they didnt really know what they were doing, fair enough if they were new, but I dont think they were. They told me nothing about the hotel except my room number when I checked in, isnt that their job? But maybe I complain so much about that because Im a hotel receptionist myself and I would never be like that to my guests!oh well...
Hotel was great though, I would definetly recommend it and I will be staying there again.
Nice Property If They Could Find Decent Staff
I stayed two nights on a business trip. The property is nice and the Quay side of the hotel is very quiet. But as other reviews suggest, the staff and management just don't get it. They put me in a smoking room against my request and claimed they had no others that evening. I got them to change me to a non-smoking room the following night but managed to lose my bags in the process of moving them from one room to the other. The restaurant and bar are reasonable and the breakfast buffet is excellent by European standards.
If the only rooms available are in this hotel then stay at home.
One night was enough in this disaster of a so-called four star hotel. The room on the carpark and busy road side was noisy with shabby furnishings. The toiletries were cheap and far from luxurious. No hot chocolate in the room for the non tea or coffee drinker.
The real disaster area was the restaurant with completely inadequate and incompetent staffing. Having been told to return in half an hour as they were "busy" it still took 45 minutes for my meal to arrive. Staff were indifferent to complaints and just stared back blankly with barely a "sorry". There was confusion on reception as to the use of the wireless internet service within the hotel and they had run out of one hour cards so you had to buy a four hour card. It was not offered at the same price as the one hour card with their compliments.
The cleaners tried to enter the room a 8.05am with barely a knock first. Why so early?
There were certainly plenty of staff available for the breakfast buffet in the morning but any sense of service (let alone service with a smile) was considerably lacking.
Copthorne Hotel Salford Quays
Stayed here 3 nights while attending a course at Salford Uni
Not the cheapest hotel but worth the money. As a 49 year old mum and away from home alone for the first time I felt very safe. My room was comfortable with great views of the quays.
The staff were very caring and never too busy for a chat.
The staff of Clippers restarunt were always smiling and the service excellent, as was the food. I would definitley go back and recommend this hotel to anyone
Similar decore to an old folks home but really good otherwise.
I booked a one night stay at the Copthorne in Manchester as a getaway for my wife and I on our 1st wedding anniversary. After making the booking, I read the reviews here and nearly cancelled the booking as a result! Words like 'decrepit', 'stuck in a time warp' , Unhelpfully staff' etc haunted me at night!
We decided to go on with the booking and arrived there on the Saturday. On entering the lobby, we were greeted with an expanse of marble on the floor, a warm looking bar to the left with a large glass window with 'Clippers' on it. To the right, the reception desk was manned by a very cheerful receptionist who took us through check-in quickly and professionally. She answered our dumb questions about the tram times, ticket prices etc.. for our trips into the city centre (approx. 10 mins & £1.90 rtn). She explained all of the hotel policies and dinning times etc. All very helpful and informal yet polite. I found this to be standard of all the staff from all of the times I contacted any of the staff at different time sof the day/night. Even the porter took time out to show is the best restaurants/pubs in the area (try the string of theme restaurants just down the road by the Salford Quays - 10 mins walk to the left of the hotel as you leave the main gates). I drew no comparisons between my experiences of the staff service and the comments from this site whatsoever!.
The room was nice and large with a perfectly good en-suite bath/shower room with toilet and sink. All well cleaned and stocked with clean towels, loo roll and toiletries. The room itself was clean with a large TV, fridge and writing desk + phone. There were also a couple of easy chairs with foot stools to sit on. the bed was really comfy (not too hard and not too soft).
The only negative points about this hotel are that;
1. the decor is somewhat reminiscent of an old folks home (floral/peach wallpaper and cream paint) and some areas of the rooms do show wear. I would agree that it could do with a refurb.
2. The bar and restaurant are EXTIORTIONATERLY expensive. 2 250ml glasses of house red set us back £10 and a pint of Fosters lager was £2.90. Drinks from the mini-bar in the rooms were £1.50 for a tiny bottle of orange and £1.20 for a can of coke. A continental breakfast was £7.50 a head. We daren't go in for dinner (around £15 for an average meal). Restaurant was very nice and the food was good, just you could get just as good for much less.
On the whole, I was very relieved by my experiences of this place. From the comments here I was expecting a 'fawlty towers' sort of place! If you have booked here and are getting nervous from reading some of the comments here, don't worry - you'll find it very comfortable and well appointed with very friendly and helpful staff.
My Wife Booked A Night There As A Suprise Birthday Treat As We Were Visiting Friends In Manchester, The Hotel Looked Very Smart As We First Walked Through The Door To Reception. Having Checked In An Told The Way To Go By The Friendly Receptionist We Went To The Room, To Be Confronted By Chilled Champagne Balloons Happy Birthday Banners Ect. Apparently My Wife Rang Up And Asked If It Was Possible For Them To Do This And Happily The Obliged. Free Of Charge Apart From The Champagne Obviously. Which Was A Nice Gesture. Plenty Of Space In The Room With A Seating Area To Sit And Look At The View Outside Around Salford Quay. Located Across The Main Road Was A Tram Stop Which We Used. Make Sure You Have Change For The Ticket Machine On The Platform.Old Trafford Football Ground Can Be Seen From The Hotel, 5 Minutes Away Within Walking Distance.
Ticks all the boxes but 4* stretches the imagination
I got a very good deal on this hotel over the internet and stayed there for the England Vs Andorra football game which at old trafford, which is about 10 mins walk away. Couldn't believe I got a 4* for the price.
The hotel room was very nice - big and clean and the decor was good. The bathroom was looking very tired indeed though. We got a room on the road side of the hotel. The room was as warm as hotel rooms all seem to be these days, and with no aircon it meant we had to have the windows open. This meant it was very noisy all night, with road noise and on the first night there were helicopters flying at low level too. But don't get me wrong - for the money I paid it was very good. However if I had paid the standard room rate (a quoted £165 per night at reception) I would have been VERY disappointed.
The staff bent over backwards to be helpful - they were very good indeed - obviously they must read and take note of tripadviser !!
The restaurant menu looked very limited and not particularly appetising so we decided to eat out for all our meals. Including breakfast (we got a takaway breakfast from the local tesco express, 10 mins walk away). There are also some good chain restaurants within easy walking distance in the Lowry centre. The drinks and mini-bar prices were absolutely extortionate. As was the internet charge (to use your tv for the internet it cost £12/day !!!).
Its location is very up and coming with a lovely outlook to the quays. Its easy walking distance of the Lowry outlet centre and restaurants, the tram, and Old trafford. Its about 10 mins drive from the trafford centre shopping mall.
So to sum up - a perfectly adequate hotel in an A1 position for the footy, but its not of the quality I would expect of a 4 star. If you get a good deal, go for it.
Stayed for one night with my partner and parents in November 06. There is no way this hotel is a 4*! I've seen better, cleaner, more modern (and cheaper) Travel Inns.
We arrived after a four hour journey at 2pm to check in-only to be told one room wasn't ready. We couldn't check in for another hour. The room had a nice view over the (somewhat tired looking) quays. However, the decor of the room was dated and looked shoddy. The bathroom really looked like a relic from the 80's- yuck. The shower was also luke warm at best.
A fire alarm at 5 am meant evacuating the hotel but we received no guidance from staff as to what the situation was- lets hope there isn't a real fire there. We were told by other guests that it was the third morning in a row that the alarm had gone off resulting in evacuation of the hotel. The rooms were so hot that when we finally got back to the room it was too hot to sleep.
At least we had a hearty brekfast to look forward to! Or so you would think. Beware- it's £15 for a full breakfast if you are room only. I wouldn't pay 15p for it- it was cold, fatty and disgusting. I think we should have recieived it for free in compensation for the fire alarm! But we didn't even receive an apology when we checked out.
There are much better hotels in Manchester. Just don't bother with the Copthorne.