The Mayfair Guest House

Landguard Road, Southampton, SO15 5DL, United Kingdom
#1
Rank 1 of 26 hotels
in Southampton
Terrible (1.0 out of 5.0) 1 review
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Unreliable owner lets guests down

Terrible (1.0 of 5.0 stars)
by written on March 25, 2012

I recently made a booking at the Mayfair Guest House. Today (4 days before my arrival) I received this email: "I regretfully have to cancel your room with us. As I said previously, I have other guests who wish to extend their stays beyond the end of March and so have little option but to cancel your one night stay." I feel this is a completely unacceptable way to treat someone who has made a reservation and received written confirmation of their booking. My work colleague who had also booked a room received the same email. Therefore I would not recommend making a booking unless you are happy to have it cancelled at very short notice, in order to make your room available to another guest who is "preferred" by the owner.

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Amenities at The Mayfair Guest House

  • Free Parking

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