More about Melville Hall Hotel & Utopia Spa
Good Value For Money
We have just returned from a long weekend break in the Melville Hall hotel and have had a lovely time. The food was excellent and the menu changed daily. Rooms very clean and hotel staff friendly. Very good value for money and would definately return.
I was so disappointed at their poor standards
We recently stayed 3 nights at the Melville Hall Hotel, Isle of Wight. We stayed in a twin room, which was only big enough to be a double room. The single beds were pushed together with no room to separate them.
The restaurant menu was boring and the main courses only changed every few weeks, so on the third night I was down to my 3rd choice, rather than having the same again. I had chicken with tomato, in tomato sauce with tomatoes.
The staff had little or no training, reaching across people to gather plates and piling them up in front of me.
We were locked out at 10.30 pm, we were told the night access number only applied after 11pm.
When we complained we were told the management were to blame. Staff were surprised when we said we would not be back.
It was OK but not what we were expecting
We stayed at the Melville Hall Hotel last month, I wanted a romantic weekend away with my other half after a busy Christmas and New Year and from the website and photos thought the Melville would be a lovely relaxing retreat. Unfortunately it wasn't quite what we were expecting, the only place we could liken it to was Fawlty Towers - it was all a little bit quirky.
The rooms and hotel in general were clean, but the whole place lacked atmosphere, plus there was obviously a way the staff liked to do things and if you asked for something out of the norm you were looked at as if you were mad! (i.e. each room has a certain table in the restaurant - why couldn't we pick our own? - instead the few guests that were staying there were virtually on top of each other!).
The spa looked far more appealing in the pictures - it is half the size in real life - and we also didn't like the fact that there was a window from the bar area straight into the pool - very relaxing to think someone could be oglying you in the pool!!!
The hotel has recently been done up but it has almost been done up in an old style - untrendy wallpaper, contrasting colours etc!!
The food was nothing to write home about, it was edible but that was about it.
The staff were all very friendly, there was nothing to complain about but I think as regular travellers our expectations are that little bit higher. If you enjoy a bit of luxuary and the style of boutique hotels then the Melville will not be for you!
A very nice hotel
We spent five nights at the Melville Hall after returning from a tour of Normandy and Brittany. This hotel, and its cuisine, were at least the equal of any where we stayed in France at comparable prices. The staff were friendly, helpful and efficient. The personal service was excellent, with the bar and restaurant staff remembering one's preferences. For example, a jug of chilled tap water was always available on our table,whereas in some hotels one has to pay through the nose for bottled water. Our room was spacious and elegantly furnished, with an extremely comfortable king-sized bed. Towels, tea, coffee and milk supplies, toiletries etc were refreshed quickly. The restaurant menu offered reasonable variety and there was a daily choice of fresh fish locally caught by line. (If you go there do have the sea bass imaginatively prepared by the chef.) All in all the Melville Hall is a very pleasant suburban hotel ten minutes walk from Sandown Pier, five minutes from main bus routes and ten minutes from Sandown Station - in fact, very well situated for getting about the island. They often advertise special offers, eg. 2 nights half board at £99 per person, which represents very good value. Definitely recommended - by someone who travels extensively and isn't easliy impressed.
Would not return
Just returned from weekend stay at the Melville Hall.
Reception staff friendly and approachable
Rooms clean and basically comfortable..... and a little dated. Agree with previous comment re. pillows
Breakfast nice but service slow and rather ineffectual..... had not only to wait 10 minutes for order to be taken but to wait another 10 minutes for drinks (tea/coffee) to arrive which I know many hotels try to get served ASAP in morning. The logistics and systems of serving etc. need to be worked on.
Evening meal tasty but not worth £29.50 as would cost if not half board.
Bar area rather seventies/dated and pool area could do with some thought.....plants etc. Barman very pleasant.
Not use spa pools- very, very warm in area when shown around. Seemed quite uncomfortable.
Good location for driving to main sights of island.
Maybe I've become too used to good hotel service and decor in recent years- and I realise I'm fortunate in being able to say that.... however for the price of the weekend we could have flown to and stayed in a three star hotel in centre of Paris.
If you are visiting island do look elsewhere for value for money before deciding to stay at the Melville.
Customer service poor
We tried to check in 1 hour early the receptionist couldn't guarantee that our room would be ready but never went to check,We went into town and came back 2 hours later. They couldnt find keys to our room.They thought the last people had took them (not my problem)So we had another half hour wait outside our room whilst they tried several keys finally we got in our room. What a step back in time that was! Then whilst we tried to shower unpack etc A workman informed us that he would have to change the locks and then took around an hour to do so with us trying to relax On the plus side the food was very good. Bar man was very friendly And enjoyed the spa although there were no towels!
We were warned when we booked that there was refurbishment in progress and that our room would not have been refurbished yet, so were not too surprised that it was not up to the standard of an establishment claiming three stars - the door rattled all night long, the sink plug leaked, a lamp switched itself on and off simply by being moved and the bedding had seen better days - though the bed itself was comfortable enough. There were no towels in the room when we arrived and after we had pointed this out, we waited half an hour before being handed some sub-standard ones with a promise that better ones would eventually be delivered. Eventually they were but throughout our stay we were given threadbare or ragged towels; no excuse, given that the hotel seemed to be two-thirds empty. We found service in the restaurant good enough, staff were generally courteous and willing, if occasionally amateurish, and had no complaints about the breakfasts but the food at dinner was disappointingly dull, so much so that we went elsewhere on our last night .
hotel good, spa disappointing....
I've just returned from a 4 night break at the hotel. I must confess that I was impressed by the 'superficial' features of the hotel: nice location, spacious reception, polite staff. Very dismayed by the Spa facilities... A less than mediocre pedicure, which cost £25! The hotel doesn't have a lift - be aware when packing. There was a leak in our bedroom - through the ceiling!!! Apparently the bathroom above us hadn't been efficient in the use of its shower curtain... Our four poster bed was lovely..until I sat down and the pole holding the curatin dropped; hitting me across my shoulders! Also...make sure you drink plenty before your visit... An orange juice,from the juice bar costs £5!!!!!!!!
Friendly, nice food, nice pool area, rooms need decorating
We had a 3 night break here at Easter. We took 2 children with us and booekd a family room. The standard of the rooms was below average - although they are very clean they need decorating and updating. The childrens bunk room was very small, but having said that, at least it had its own door so we got a bit of privacy.
The ambience of the hotel is very friendly and the children are made to feel very welcome.
The standard fo the food definitely makes this hotel stand out. There is a 5 course evening meal included in the price. The children can either eat off this menu (which makes them feel very grown up) or a separate childrens menu.
There is a pool and sauna/steam room. This complex is quite small, but nicely maintained and its great to have a swim after a day out sight-seeing.
Overall very good value when you take into account the quality of the food.
Would recommend for a mini break
A friend and I have just returned from a 2 day stay and having read trip advisor comments a few days before we went were a little apprehensive as to whether we would be disappointed.
Whilst a couple of things were slightly disappointing such as the size of the pool being much smaller than appeared in brochure and a few minor problems around time of treatments, overall we had a great time.
The food was great - good choice and presentation of food excellent. Staff were very helpful.
Spa treatments were fine and enjoyed the jacuzzi and infra red cabin.
Situation of the hotel was good - easy walking distance to seafront.
Our room may have appeared a little dated in funishings but very comfortable and appreciated the extras - waffle robe,good choice of teas and coffees etc in room, slippers, toiletries and good powerful shower..
At the cost of just £99 including ferry, but extra for treatments we felt this was excellent value for money and hope to repeat the experience in the near future.