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Hotel Class: 
4 Stars - 1 Review and 38 Opinions
324 Canterbury Road, Densole, Folkestone, CT18 7BB, United Kingdom
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lillabo2001
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horrible customer service
I came all the way from america, and after spending the day driving down from Nottingham with my two children, both under the age of 5, I was left to argue with the owner on the doorstep in the rain about the fact that it was myself and my two children and not two adult that would be staying in the family room. This is not the 'family establishment' that it advertises itself to be, because no sooner had we walked through the door than my children were being told that only good children can stay here, and to not touch anything. As she was charging my credit card another 16 pounds for my two year child, her dog growled at him. Instead of removing her dog, she reprimanded my child for being unkind to her dog, stating to me that her dog never did anything like that before. This was the low point of my stay in Europe. And looking back at how bad the service is I can now joke about it, but it was no joke when I stayed there, being made to feel like I was imposing on them by my mere presence. So do yourself a favor and stay somewhere else.
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