Grand Burstin Hotel

The Harbour,Kent, Kent, Folkestone, United Kingdom
#1 of 33 hotels in Folkestone
Good (3.0 out of 5.0) 4 reviews
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j.charles's Profile Photo

Pityful!

Terrible (1.0 of 5.0 stars)
by written on January 5, 2011

We stayed for one night-prior to taking the Eurotunnel to Calais.
On check in we were told that our room had been given to someone else!
They offered an upgrade on the top floor (A so-called Upgrade room),after 10 minutes of checking a computer.
Well! we were greeted on exiting the lift with stale cigarette smoke in a none smoking area-
A room that also wreaked of cigarette smoke, a carpet that had more dirt on it than the pavement outside! Furniture from a charity shop and the oldest television known to man(with only 4 channels-all of which were distorted).
A Bathroom that was straight out of the 60's, Mould on tile & grout and a Toilet run-off that went from the Cistern direct into the bath.

The bed had clean bed linen on,but was soft & we felt uneasy about the smell of cigarettes and the general dilapidation of the room.
Old ceiling tiles were used and every time the wind blew they would lift and clatter-causing me to get out of bed and remove the loose ones.

After an awful nights sleep we headed for the Breakfast Area- where we were confronted with 2 hot plates with a variety of Fried Breakfast offerings-Hygiene looked questionable and the eating area was dirty and run down.
I approached the desk to make a written complaint about our one nights stay(To be told the duty manager was dealing with an unhappy guest) I said I would put my complaint in writing and set to compose the list of concerns (3 A4 pages later) I offered it to the girl on the desk who put it in an envelope and sealed. She assured me it would be given to the Manager and I would receive a reply.
4 weeks later NO REPLY! ,Called them twice and they had not seen my letter and offered me a callback-this never came ! After subsequent calls to speak with the Manager I gave up!
Avoid this place !
Rude Staff!
Dirty & run down!
I need a wash from just talking about it now!

Unique Quality: The Hotel has been left to fall into disrepair and is home to coach parties of Senior Citizens & Drunken Teenagers Birthday Parties.

Fabulous room!

Great (4.0 of 5.0 stars)
by written on October 21, 2010

Stayed here one night before catching the ferry from Dover. Free parking on site.
Really good sized room with enormous bed, balcony and sea view! Bathroom perfectly functional but could probably do with a makeover - that said, it was clean and absolutely fine. TV was a tad small but the room was a smoking room and I would sacrifice a good deal for that!
Breakfast plentiful and well-cooked although could have been warmer.
Staff very friendly, bar prices reasonable. Possibly the worst cabaret I've ever seen, but I'm sure that for people who like that sort of thing, that's the sort of thing they like :-)
Would happily stay there again, particularly in view of the excellent price (£45 inc. breakfast)

doreenellen's Profile Photo

Harbour location

Great (4.0 of 5.0 stars)
by written on February 7, 2005

Nicely situated the harbour's edge with views across the sea. The weekend packages are often advertised which includes half board, consisting of buffet breakfast and carvery dinner. entertainment and swimming pool and facilities for children also.
We had a family weekend staying there and took over 7 rooms which was an out of season package.
You can also arrange to go over to France by the ferry, booked at the hotel or by the harbour.

Unique Quality: Harbour views

Directions: Beside the harbour

whitecliff62's Profile Photo

FOLKESTONES BIGGEST

by written on February 17, 2003

This is Folkestones biggest hotel, and amazingly its cheeper than most. It is suposed to look like a ship but that has always puzzled me a bit mainly coz it doesn't Hahaha.

Unique Quality: This hotel is fun all the way with there holiday camp type of entertainment. And the view is unbeatable from most rooms. The burstin do a great all in weekend package which includes full board accommodation and a day trip to france.

Directions: Bottom of the old high street and turn right to the harbour.

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Nearby Grand Burstin Hotel

Grand Burstin Hotel

We've found that other people looking for this hotel also know it by these names:

  • Burstin Folkestone Hotel
  • Grand Burstin Hotel Folkestone
  • Grand Burstin Folkestone
  • Hotel Grand Burstin

Address: The Harbour,Kent, Kent, Folkestone, United Kingdom

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Amenities at Grand Burstin Hotel

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Fitness Center
  • Free Parking
  • Business Services
  • Pets Allowed
  • Continental Breakfast
  • Free High Speed Internet
  • Bar / Lounge

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