Not the Place to stay.
by TripAdvisor Member glue
We as a family of 4 stayed at the Grand Burstin Hotel for a weekend. I have to agree with the negative reports I have already read. The review which referred to Bouncers hanging around reception is exactly like it says. On my particular stay I witnessed one of the bouncers harrassing a guest and asking him to step outside!!! I found this quiet disturbing. The hotel does not cater for children and yet it advertisers itself as a 'family hotel' The standard room was very basic, dull and in need of a new bathroon. Be prepared to have cold showers as the water is on a shared immersion heater. Only one of us managed to have a warm shower during our weekend stay. Reception offerred us to use showers in the swimming pool changing room which was 5 floors below our room!! I have to say its not a place i would return to and service was not good. However the food was ok and there was a fair option to choose from
nice upgrade
by TripAdvisor Member fox01
We have stayed at the Burstin hotel on and off for the last ten years and found it to be good value for a couple of nights stay. On our last visit in June we booked a standard twin room(harbour side) on opening the door the smell just hit us, my wife went down to reception, who then gave her keys for a room three doors down. Opening this door the smell was less than the previous room but still overpowering. On the second visit to reception we were give keys to one off the premier rooms which was very nice in comparision to the standard room. So well done to the reception staff who did not quibble and sorted it out with no fuss and no hassle to us.
Dont Be Late
by TripAdvisor Member coachie1
spent a 4 day break at the burstin with a coach tour.
coach was held up on way down from scotland and duty manager came on board to tell us the dining room was closed and no meal was available. he suggested using local chip shop.
room was basic no shower
food was good reasonable choices
enterrtainment was fair
bar staff in maritime lounge were overworked at busy times
this is third visit noticed general decline in standards from previous visits
Great (Well up graded since 2004) new reception etc
by TripAdvisor Member John&Barbara
Me and my fiance (both 23 yrs) and my mum and dad (in there 50's) stayed in this hotel from monday to friday.
We stayed her a couple of years ago, and had a good time even though it was more targetted for the elderly people (bingo etc) But we had a great time, we joined in the bingo and won £20 which payed for our drinks at the bar. The staff are very friendly and polite, always went out of there way to make us guests happy.
The food was great, waiters and waitresses were friendly and would do anything we asked with great enthusiasm e.g fetch more bread, ketchup, drinks....
We were served by a young 18yrs old waiter all week called (Matt) he was new to working there, he made us feel welcome, advised us on trips and places to visit, we followed his advice and had a great time (if you plan on going, sit in matts section of the restaurant (harbour) he was very helpful and friendly and would bring your holiday up to a 4* rating. He gave us great advice and never failed to make us all laugh.
The rooms were very nice a little problem at first with a broken TV, but they replaced it with a new TV no hastle (with TELETEXT too).
We would go back to this hotel again and has already started our save up for next year,
This is the hotel for you if you cant afford the foreign holidays and just fancy a nice little break in the south of england (Temperature was hitting 30-39 degrees during july) with a pleasent beach, this is a place for you.
Hope i helped
(try not to go off the bad ratings, dont expect to much its only a 2*, and i would highly grade it at a 3-4 star if i never new its rating.
Better than I expected
by A TripAdvisor Member
After reading some of the hotel reviews, I really was'ent looking forward to going to the Burstin, I was pleasently suprised, the rooms were very basic but ours was spotlessly clean, the chambermaid kept the room clean and tidy every day, the bathroom was cleaned daily, we had clean towels every day the food was always warm and edible, with plenty of choice,
the staff were very pleasant, even though some of them did'ent have very good english, they smiled beautifully, the entertainment was good, and the walks around the hotel were very pleasant, its a great base for the channel tunnel. If I had just one critisism it was the bathrooms did not have showers, which I think in 2006 need to be an essential part of the package, so go with an open mind I sure you will enjoy it, I did.
Forum Posts
wheelchair
by sylviarandall
I am coming to the Burstin Hotel in September but unfortunately I have to go into hospital in 3 days time for a knee replacement. As I have been so looking forward to my short holiday I would like to know if there is anywhere where I could hire an electric wheelchair. I am coming with Mr Roy Lewis on Skills coach
and could I please request a low floor.
Looking foreward to your reply
Sylvia Randall
Re: wheelchair
by leics
http://www.wheelchairusers.org.uk/content/shopmo.htm (Shopmobility) should be able to sort you out with a wheelchair, but do contact them quickly to make a booking.
You will need to contact the coach/tour operator directly about coach access.
Re: wheelchair
by northeast80
Good advice from above.
Quite a few years ago we were snowed in in the Burstin and they were very accommodating, I hope they'll be just as helpful for you.
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