We have just come back from the Hilton in maidstone.What a lovely hotel .The room was large clean and airy and the bathroom spotless.We had dinner on the first night and thought the service and food was great.All in all this hotel had everthing for a relaxing few days away.The staff on every level were polite and helpful we could not have been treated better.Its swimming pool looked a good size but we did not go in.
We stayed at the Hilton for one night - paid for the room using Tesco vouchers which meant it was extremely reasonable.
Although there was work going on which meant the gym was not able to be used the pool was open and was lovely.
Breakfast was good - fruit, cereals, pastries, full cooked breakfast.
We went to the pub just up the road for dinner which was fine.
Overall a pleasant stay.
Time warp back to the seventies
Friendly and effecient. We arrived at 1030 and requested an early check-in (normal check-in time is 1500) and they accomodated us without a problem.
Our room was on the 1st floor. No elevator, we had to take the stairs and walk a long corridor. The room needed a strong renovation. It was old, the wardrobe's doors were broken, furniture was very standard, not a four star at all. View of a roof. Mildewy. The bathroom was large enough but old as well. When we entered the room, there was a strange smell as if it had not been aired for ages. We decided to open the window but it turned out it was actually open!!!!
The carpets date from the 70's, it seems. Psychedlic greens upstairs, oranges down. Old walls as well.
Breakfast - awful!
We filled in the breakfast order in the evening which we then hang on our door to get room service the next morning. We called reception that night and they told us we had until 2:00am to place our breakfast order card on the door. We placed it at 11:30 pm. At 8:30 the next day, we still had not received our breakfast (ordered for 8:00am!). When I checked our door's handle, our order was still there. No one picked it up. We called to complain and when we asked for our order, they told us it would take 1 hour. Since we had to leave in one hour, we decided to get breakfast in the restaurant instead. It was dreadful. Food was greasy, worth that a bad school canteen. I don't know where they buy their rubber but they make it look quite similar to sausages. The fruit was straight out of a can, no fresh fruits. I asked for a decaf coffee. They brought 3 packets of decaf coffee and some hot water. Huh?
Price - We booked a classic double room on internet 3 month in advance and managed to get a very low price. We paid 58 pounds the night including breakfast. But this rate was on internet only and could not be changed nor refunded.
Staff - Front desk staff were friendly but average. When we complained about our breakfast order in the room, they felt sorry but could not do much.
Lobby - Since July 1st as it is non smoking in all public places in the UK, the hotel arranged two large ashtrays outside the hotel front doors. The next morning as we were waiting for our taxi, we noticed the ashtrays were filled with cigarette ends and there were an empty wine glass on the floor, with bottles and other plastic bags. We were very surprised as it was right in front of the lobby on the main entrance and it gave such a poor image of the hotel. It was 9:30 on a Sunday morning so you would expect hotel staff to have kept the entrance tidy at that time.
In conclusion, we had a terrible experience in this hotel and were pleased to have stayed only one night and to have booked so long in advance to paid as little as possible. We highly recommend travellers to book somewhere else unless they are happy to expect a poor "hostel".
Reasonable overall. Would return.
Stayed here for a wedding in the vicinity. First impression was that it was a retirement home but it was clean and pleasant inside - and esay to find by car. Staff were friendly and the room was ok, not quite what you would expect for £100 a night - though by the evening of the wedding it didn't matter. Was a choice between this hotel and a premier inn closeby - I would choose the Inn next time as I doubt there would be a massive difference between the two - except the price!
I had to stay in the Maidstone area Monday to friday for four weeks, and ended up spending 16 nights at the Maidstone Hilton. I had visited a few years ago, but a lot of money has now been spent (and is still being spent) on completely refurbishing this hotel, including the rooms, lobby, bar and restaurant.
I stayed in four different rooms, all of which had been refurbished, had King beds (new firm mattresses) and were sparkling clean, particularly the bathrooms.
There were no refrigerators in the rooms.
The majority of staff seem to take a real pride in the hotel, and were helpful, providing fresh milk without hesitation, even the chambermaids making eye contact and saying "Hello" or "Good morning."
A Minor problem with a bath plug was fixed whilst I was at dinner.
The food generally for (hotel food!!) was to a good hotel catered standard, though some choices were quite expensive.
The evening buffet looked reasonable, but not really my thing; The breakfast buffet was the usual Hilton breakfast; as I have previously posted, I prefer a freshly cooked to order breakfast, but it seems rarely available now in hotels!!!
Out of the four weeks stay, I had one bill that was minorly incorrect, and one of the stays hasn't posted properly to my HHonours account, and they forgot the morning paper a few times, but, Overall, a very good stay in one of the better Hiltons in the UK. Worth asking when booking for a refurbished room.
They are also hoping to fit Air Con. next year....
blurry pic inside the grotto
Andrea John Joel