More about Claremont Hotel
loved the hotel
by TripAdvisor Member machouse
we have just returned from the claremont hotel, the hotel is very nice , the hotel could do with another lift, the room (344) was very hot but we asked for a fan and they gave us one no problem . the food was excellent as (I am extremely fussy) never had a bad meal asked for more gravy and we got it, they had 5 choices of Starters they had 4 choices of the main meals eg fish, meat and a Vegetarian meal all with different Potatoes and veg , serve on HOT plates and 5 choices of sweets but no coffee or tea serve after had to buy that, it was very clean in the Restaurant and the Waitress we had was lovley. The pool is lovely and warm and the gym was empty . the entertainment for the kids is good it starts at 2.00pm till 6.00pm and then starts again 7.00pm till 10.00pm but you have to stay in the hotel but not with your kids, really enjoyed our stay we relaxed and the daughter enjoyed being on her own
very noisy
by TripAdvisor Member Tootsies
This hotel is, basically, for families only! Children running around everywhere screaming and playing running games and this is in the bar area. So if you are looking for a quite time avoid this hotel. If you have a family it is ideal.
enjoyable
by TripAdvisor Member ManofLondon
just spent an enjoyable weekend at the claremont hotel in blackpool. food and service in the restaurant excellent, looked after very well by thomas the polish waiter. the prices in the bar are very reasonable. we had a room with a sea view which was worth paying the extra charge. the two minus points are the hotel parking is very limited if the hotel is full and they need an extra lift for a hotel of this size
Cracking hotel!
by TripAdvisor Member bcfcleigh
My girlfriend and I have today got back from Blackpool, we stayed in a great hotel called the CLAREMONT. We travelled from the Midlands, and believe me the 160 mile journey was worth it...
We paid £100.00 in total for 2 nights DBB, when you compare this to the £180.00 in total we were on the verge of booking up for 4 nights DBB in a run-down, side street B&B it was superb value. We were thankful we had one look around local hotels first, to be honest we thought they'd be too expensive for a short January break, but we were wrong...we were so glad we found the CLAREMONT.
The food was superb, in the morning cereals, fruit, yogurts etc...aswell as a good old fry up too (don't worry you can burn all the calories off in the indoor pool and/or the gym! ) All cooked, and prepared to your taste or preferance.
The indoor heated pool, jacuzzi, sauna and gym were excellent, really clean and lots of fun.
Then to the 3/4/5 COURSE evening meal (all in with the cost remember) gorgeous, fresh salad, then further 3 courses the menu changed daily, and all food was excellent, it was that good you found yourself looking forward to it all day!
During the week there were no children, by Friday maybe 10 children were there, which, if you're a couple wanting to be on your own for a few days can be a bit annoying, so my advice to you would be to book a midweek break here.
This hotel was that good we booked a further night (Friday) this was £60.00 (total) for the two of us DBB.
The entertainment was really good. Staff were great help. It was just a generally nice place to be, well for the middle of January anyway. You won't need to leave this hotel during the day, as there is plenty to do, with many rooms, and areas to relax in depending on your mood.
I rate this a 4 STAR, and do recommend it to all. You won't be disappointed.
ONE TO WATCH: There are plenty of con artists in Blackpool especially on the seafront, near the piers, stay clear of dodgy looking games, you know the ones where you throw hoops over cans to win campagne, big bears, etc...waste of money - these guys will rip you off for all you have, please be cautious of these losers.
Great BBD Deal
by TripAdvisor Member Sweet786
I stayed here for one night in the end of April, with my ex boyfriend.
We were originally meant t o be staying in Blackpool for two nights however less then a week before the trip I had to change the duration of the stay which meant that we may have lost the two nights package deal. However when I spoke to the hotels reservation staff they were very accommodating and helpful and still managed to give us a good deal for just the one night stay.
On arrival, they had parking space at the front of the hotel however i would advise you to try and get their earlier to ensure you have a space to park. Otherwise they do have alternative parking a 15 minute walk away.
We had a room with the view of the seafront, which was lovely, although i have to admit our room was quite small, and the bathroom was also very small. The bath and the toilet were adjacent to each other as in literally touching.
On the plus side the beds were very comfortable, and you can ensure a good nights sleep. There wasn’t much noise however we stayed there on a Thursday night.
Didn’t get a chance to check out the pool, which was a big shame as that was the main reason why we booked there!
The food was excellent! There was a great choice and it was very well presented. The restaurant staff was very friendly. I’m quite picky when it comes to food, and i can honestly say i would happily eat there again.
Hope you find this helpful,
Enjoy your stay if you do go there.
Worst customer service I have ever experienced at a hotel
by TripAdvisor Member turquoisebluesky
The hotel itself is not bad - a bit tatty in places but the room was comfortable and clean and the breakfast OK (although not outstanding). My biggest issue with this hotel was the staff - in particular the reception staff. From the moment we arrived, the reception staff were unhelpful, uninterested and at times, actually quite rude. There is a car park, but at busy times, guests have to block each other in and hand their car keys to the reception in case cars need to be moved. If the attitude of the staff to their customers is anything to go by, I really would not be happy to hand my car keys over to this lot! (I chose to take my chances and park on the street instead).
Aside from the fact that my room was reasonably comfortable, and the hotel is in a pretty good location on the seafront, I would not recommend this hotel on any grounds - the hotel's attitude towards their paying customers is extremely poor.
Beware of the soft play
by TripAdvisor Member PRD73
I have just sreturned from a three night weekend break here with my wife and 2 year old son, Our room was clean and a good size with a kingsize bed which was very comfortable, we had a great nights sleep, our bathroom was clean and functional although small.
The food was great, for breakfast there was a selection of cerials, fresh fruit, fruit juices as well as a fried breakfast and toast, the evening meal was nice but the selection of dishes could have been better, Our waiter Paul was fantastic a genuinly nice guy who was always on the ball!!
The evening entertainment was good on the friday and saturday however the sunday was such a disapointment with bingo and a quize, the atmosphere was depressing with 90% of the 25-30 guests being OAPs, they clearly didn't like my young son running around despite this being a family hotel.
On our arrival we went to check out the kids club and soft play facilities that were advertised as this and the leisure facilities were the reason we booked, this area was located in the basement which was stuffy with no windows and very little air getting in, The soft play area that was advertised felt more like a padded cell in a lunatic asylum, it was no more than 6' x 8' and could only accomodate 2-3 kids comfortably, there was also a foosty smell in there...not a nice place!! There was also a pool table (out of order) bar football (out of order) dance machine (took your money but didn't work) a small climing frame and a basket containing some skittles a ball and a bat, very poor indead...oh and they had a TV which they show a movie in the evening. The pool and the lesiure facilities were as expected although the gym is smaller than the average livingroom.
The location is about 15 minutes walk to the tower and a 45 minute walk to the pleasure beach, I bought a days tram pass which cost me £5.75 but after waiting about 20 min on a tram to the pleasurebeach I jumpt in a taxi which cost me a further £7.00 so make sure you findout the tram times when you arrive.
The parking is limited and we had to hand our keys in at reception when we arrived, this was a pain as every time we needed something out of the car we had to go to reception which is just not practical, at breakfast on the sunday morning I watched as my car was moved 4 times to let other guests out...not good!! The reception staff were poor and often seemed to busy to help. There is only one lift which is very small and the halls are in seriouse need of re-decoration.
If you are a smoker beware: some guests we spoke to said that they had returned to discover a letter in their room which read; 'we are aware that smoking has occured in this room, any further smoking will result in a £25 cleaning charge'. this appears to be just your donald duck if your maid is a smoker or non smoker.
Overall the hotel is okay but needs to sort the kids club, the parking, the reception staff and ad somemore dishes to the menue!
Excellent food, Shame about the service
by TripAdvisor Member blackcrow24
Have just returned from a 4 night stay at this hotel with my family (3 adults & 2 kids). This was the second year in a row that we've stayed at this hotel and we have definetely enjoyed the two breaks.
Starting with the positives the hotel rooms are very clean but could be bigger, however this is the norm with all blackpool hotels. We were on a DBB deal and all the food was excellent with a varied menu every night, the waiting staff in the resteraunt are very accomodating even when they are very busy.
The hotel runs a kids club every night which is already included in the price of the room, this facility is very good and we definetely felt safe leaving our kids in the clubs capable hands.
There is plenty of parking available and theirs even an overflow car park round the corner if the hotels very busy.
On the whole the hotel is very good but there is one negative comment which i feel is important to mention, The receptionist staff can't be bothered with even the smallest of queries. I noticed this last year when we stayed but thought it might be a one-off however it was even worse this year.
The receptionists are all young girls only interested in looking in the mirror and talking about going out that night and they even have the cheek to sigh when you ask a for anything.
If the hotel could sort out this problem i wouldn't hesitate in saying that the claremont is the best hotel in blackpool, if you can live with this then it's definetely worth a visit.
It may sound quite a trivial point but i feel customer service is very important in the hotel industry and it has definetely affected my decision wither to stay here again next year.
Tatty and very rude staff.
by TripAdvisor Member beachlover30
We booked through the hotel website and did not receive any confirmation, even after phoning 3 times. On arrival there were no parking spaces and we went round the back of the hotel by the kitchens. When I politely asked the very miserable reception staff if that was ok they were rude for no apparent reason and told me to move it. Considering the reception staff are the first impression then you know what you're in for! The room was OK, generally the hotel is tatty and not that clean. Bathroom had no storage and smelt of urine. The food was really excellent and service good. The pool was very cold and the add on jacuzi was freezing, the website said a steam room but none there. Don't book thinking it's got great facilities becasue it hasn't. The worst of all was the evening "entertainment". First a rubbish singer, then a racist biggot comedian with Bernard Manning humour. We hung around for the first few "gay" jokes in disgust then when the racist, and I mean racist jokes commenced we voted with our feet. What was even more worrying was the 200 people in there were lapping it up. I have furnished the manager and group with a formal complaint. Copious amounts of cigarette nub ends outside the front door where the smokers congregate.We were 5 mins late getting out of the room and the cleaner was knocking on the door at precisely 10.30, then a phone call to tell us to get out - we were only 5 mins late. Avoid this place. It's trash. Spend a little bit more and stay at the DeVere.
Health & Safety (What Health & Safety?)
by TripAdvisor Member Universal-Traveller1
Serious negative - on Sunday 29th July 2007 at around 7:05am the fire alarm sounded - guests stuck their heads out of their bedrooms to see what was going on. During approx the next 20 minutes not one member of the hotel staff was to be seen. No staff member guiding guests to safety, re-assuring guests etc. Guests "drifted" out of the building, bewildered largely as to what was going on. A fire engine arrived on the scene, they didn't seem much bothered either. It transpired that this was a false alarm, probably the result of an imbecile of a guest opening a fire door to have a cigarette - pity the rest of us didn't know that! Bearing in mind that the hotel caters for a number of elderly and immobile guests, what a pity that staff couldn't remove themselves from their own beds to ensure the wellbeing of the guests who pay their wages!
I personally didn't hear one word of apology from any of the Claremont staff - I suspect that no-one else did either! Management and staff need a good shake up!
What a shame that what could be quite a good hotel should have its' reputation tarnished by such an incident.
Rooms - quite adequate for couples and kept clean.
Food - actually meals are quite good here with a reasonable amount of choice on menus that change (6 or 7 choices per course) - well prepared and cooked.
Staff - dining room staff worked very hard and were always pleasant and polite - as for the rest?
Entertainment - typical Blackpool hotel fayre, which was ok - pity that the "compere" found it necessary to use foul language when young children were in the room (not funny at the best of times and quite amateurish)
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