De Vere Herons Reach, Blackpool, United Kingdom - Reviews and Hotel Information

My boyfriend and i enjoyed a pleasant stay at this hotel on a pre valentines weekend break. The staff were extremley pleasant and the facilities were on the whole of a high standard. We could not fault the room, although we were shocked to note that pay per view films were priced between £9-£10.95.

My advice to others visiting this hotel is to avoid the spa treatments. I purchased a half hour back, neck and sholder massage at the cost of £30. At the time of my appointment i was left for ten minutes to fill in a very short form detailing any alergies that i might have. I was then given a very poor massage lasting just over 10minutes!! When i made a complaint i was informed that part of the half hour massage involves a 'consultation' (filling in the form). The staff were rude and made no apology for the short length of the treatment. I asked to speak with the manager when it became obvious that i was not getting anywhere. I was then kept waiting over half an hour before being contacted. When i did speak with her she spoke in an extremely patronising tone and eventually begrudgingly offered me 20% off the treatment and offering to forget about the fact i had wasted her time!!! I was disgusted by the way i was spoken to and treated.

I would happily visit this hotel again but could never be persuaded to use the spa again.

Great pool.

De Vere Herons Reach, Blackpool

De Vere Herons Reach

Blackpool Hotels