WE HAD TO WAIT IN A QUEE FOR 40MINS TO CHECK IN.THE PUBLIC ROOMS ARE OK BUT OTHER AREAS INCLUDING BED ROOMS ARE IN NEED OF A MAJOR RE-FURB.THIS IS A HUGE HOTEL AND MILLIONS NEED TO BE SPENT TO BRING IT ANYWHERE NEAR A 3 STAR RATEING. WE COULD NOT AJUST THE HEATING IN OUR ROOM AND THE WINDOW WOULD NOT OPEN IT WA LIKE A SAUNA.
anyone who actually pays to stay in this place needs their head examined. It is the biggest hole!!! They wouldnt know what the word clean is, we had to pick old chewing gum off our windows and seats, the drawers stunk so we could not put anything in there. The rooms are so small you can touch either side while standing, the reception staff were the rudest people we have ever met. We were continually asking for clean towelsetc. our rooms were not cleaned until 3-4pm and then they were only vacumed maybe every third day if we were lucky! We changed rooms 4 times because of various problems. If our stay had not been prepaid and our son was not in the world 8ball comp we would have been out of there in a flash!! Most every body else had the same problems and felt the same way. I would not even give it a rating. Shame on you Norbreck for actually charging people to stay at your hotel, now I know why you were featured on "hotels from hell". Believe me we lived it!!!
