Only stayed one night, but there were six of us across three rooms. excellent. Staff were very friendly. Room was superb. They went out of their way to make sure our every request was met. Breakfast choice was huge. And they served breakfast unitl 12 on the Sunday, which is perfect! Check out was 12 as well. Superb facilities and service. Highly recommended! 5*****
Fantastic Staff: A Hotel concentrated on service!
This Hotel is great. The staff are a real asset. They are motivated, empowered to make decisions and actively trying to make your stay comfortable. I amust admit I am impressed. It's been a long time since I have experienced exceptional service like this in a hotel. I stay away at least two nights every week.
Anyway the rooms are great aswell!
Stay here, why look anywehere else?
Crowne Plaza, why stay anywhere else??
From the minute you arrive you recieve the best in customer care with no drop in any standerds at all around the whole hotel, we were greated by a Doorman in full uniform who took our bags straight to the Concierge, checked in with out any fuss, we wondered how they knew are names but as the concierge took us to our room he told us the doorman had read our luggage labels and passed it on to reception!! how cool is that. the room was booked as a standerd room but another big WOW, it looked right on to the Royal Liver Building. The Concierge totally made our weeked, booking us tables in restaurants we could not get in to, they seemed to magic taxis out of thin air and even booked my wife in a VIP room at a local hairdresser. I would return with out a doubt would love to move in!! Should you have a chance of going make sure to say Hi to the Concierge Boys, Pedro, Chris and Hamilton they make everything look very easy
There are better places to stay in Liverpool
I paid over a hundred pounds for a special internet rate, which didn’t include breakfast, and that is just incredibly poor value for the experience I had.
The room was too big and poorly designed. I don’t need two beds, I’d rather have a bit more useful space (eg with a decent area to work and a decent chair) or a slightly cheaper room. I know Americans tend to prefer larger rooms, but there was really no need to size the rooms in this way for single travellers staying just one night. The feel was bland, corporate and cheesy.
The welcome was cold and half-hearted, with no attempt to explain the facilities or anything else really, just hand over your credit card and get lost. Not rude, but not a genuine or professional welcome of the sort you expect of well trained staff in a 4 star (or indeed in a genuinely local hotel of whatever grade).
The views are ghastly and depressing. You might as well be in a business park in Swindon if you are unlucky to have the “dock” views. There is no sense at all that you are in the very heart of one of the most historic and dramatic city centres in England. I asked for a better view when I booked (of the Liver Building), but that information on the Crowne Plaza booking website hadn't been transferred to my request, which is very poor. At reception she said she was happy to change it to a better view, and went to do that, but then, after some looking at the computer, explained it wasn't possible. I am very sceptical indeed about this - the hotel did not seem very busy at all, and she had obviously thought there would be no problem switching from the automatically booked room - rightly or wrongly I was got the impression this was to do with this supposedly cheap internet price I had paid which meant I was obliged to get the worst of everything, just for the hell of it. If I'd known this when I booked, I'd have paid a higher tariff.
Room was a bit cold, even with heating up full. Cycling through the TV channels you repeatedly come to the pay for porn option, which I find disgusting. It should not be so blatant, it’s not a nice thing to keep seeing as you try to find a decent channel. TV is small, poor quality screen and sound, and not really up to scratch in terms of what you expect these days with flat screen TVs.
The tea/coffee facilities are mean beyond belief. There are two miniscule little sachets of coffee (which added together barely make one cup of weak coffee). There were two of decaf, but oddly someone has cut the ends off, cleanly, used them, and put them back upside down – so they were empty. What kind of insanity is that?
As is usual, lighting was inadequate. Even with all the lights on, it was dismal, but that is a problem in most hotels these days – again, for the sake of how much electricity saving per guest per night (a few pence?) they won’t offer a decent bright lamp in the room for those who need that to read.
The cleaning arrangements during the day are scrappy. These things should be done discreetly and not leave whole corridors awash with sheets, trolleys etc. Hotels seem to think such things are invisible, but they are not. The room was clean enough, but not spotless, and I had some concerns about hygiene around the bath fittings. It felt and looked like it had been cleaned reasonably well and often enough, but not had many good deep cleans to get into crevices and remove grime and marks, including lime scale starting to build up.
Room service was prompt and professional – one plus here – but the choice is abysmal. Just a small range of unhealthy, unappetising and over-priced items. The mini-bar is locked and you have to contact reception to unlock it, which I thought was inconvenient. So no fridge, which is pretty poor in a 4 star hotel.
It is a poorly signed maze, my room was a long walk from the fire exit, and yet the windows (despite being a low rise block) do not open more than a couple of inches. This is not just annoying (fresh air is not a crime for normal humans, even if the Crowne Plaza accountants dislike it) but also I didn’t feel entirely safe, as if there was a fire in the night I don’t know how long it would have taken to get to the fire exit.
Environmentally the hotel did not appear on the ball. I did not observe the standard “if you want your towels not to washed, don’t leave on floor” sign other hotel chains use. Also, you are more or less obliged to use the lifts, even though it’s low rise. The stairs are hidden away and poorly signed, and if you try to get the stairs down it’s not clear how you get to reception from there. An environmentally responsible hotel would make walking the natural option; it’s crazy for people on the 1st floor to not know how to walk down to reception.
I was disturbed by a knock on the door in the morning I was checking out, from a member of staff. I said I was busy and they put a ‘rapid check out’ form under the door. I do not appreciate that – I should have been given such a form and had it explained to me when I checked-in, not been disturbed in the morning. Such disturbances should be kept to an absolute minimum, not be a routine part of how guests are treated.
I don’t think it’s unreasonable to expect that hotels for business travellers should be humane, friendly, comfortable, pleasant and offer reasonable value for money. Crowne Plaza achieves none of that with this frankly dismal little box hotel in Liverpool.
There are better three stars in central Liverpool, and definitely four stars I have stayed in that offer a higher quality and better value service.
If it's good enough for Motty......
I stayed in the Crowne Plaza on a Friday night during a recent trip to see a Liverpool match. The hotel is in a really good location, just ten minutes walk from the city centre and five from the Albert dock. On arrival the staff were efficient and polite, most notably the doorman who pointed out BBC commentator John Motson (trademark sheepskin coat and all!) to us. I was delighted with the room - two of us were sharing and even with two large (and very comfortable) beds it was spacious. The hotel has good amenities, particularly a good gym and pool, and nice bar. The buffet breakfast is excellant - you wont need lunch! - and is served late if you want to sleep in. The hotel also recieves bonus marks for providing a free coach to the stadium on the morning of the match.
While there are cheaper places to stay in the City, I thought the hotel represented excellent value for money. And it must be a lucky hotel too..... Liverpool knocked Man Utd out of the cup that lunchtime!
On the whole I would recommend this hotel. The staff are helpful and friendly (especially the concierges) and the room was nice and clean. I booked on the Crowne Plaza website and got a special rate, but the room we were given was very small and I wondered it was because of the rate.
The only thing I would say against this hotel is that you have to pay for the car parking which I think is a little bit cheeky.
Room service was very prompt and although expensive was good.
It is about 10-15mins walk from the Albert Dock and about 15-20mins to town. We ate at the russian restaurant St Petersburg during our stay which I can really recommend!