The Liner Hotel

3 out of 5 stars3 Stars

Lord Nelson Street, (formerly The Gladstone Hotel), Liverpool, Merseyside, L3 5QB, United Kingdom

1 Review

The Liner Hotel
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91%

Satisfaction Excellent
Excellent
44%
749
Very Good
37%
634
Average
10%
177
Poor
4%
70
Terrible
3%
60

Value Score Average Value

Similarly priced and rated as other 3 star hotels

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Good For Couples
  • Families82
  • Couples87
  • Solo75
  • Business65
  • chipper99's Profile Photo

    Great City Break

    by

    My wife and I stayed here recently for a 2 night weekend break and football match. The hotel is a great spot, afew minutes walk from the city centre and shopping and less than 2 minutes walk around the corner from Lime Street train station. The room was large, well furnished and comfortable and the breakfast was a full buffet and very tasty. The staff were quite friendly, particularly in the breakfast restaurant where you were encouraged to bo back for seconds if you could manage it. The bar was also quite nice with a restaurant attached. We didnt try the restaurant as there was too much choice, as always, in the city centre. Ive stayed in a few hotels in Liverpool but this was about the best for price, location and comfort.

    Directions: just behind Lime Street train station on lord Nelson Street

More about The Liner Hotel

The Liner Hotel formerly The Gladstone

by TripAdvisor Member amandahep

This Hotel is supposed to have been refurbished to look like a Shipping Liner. Very poor attempt.
Would suit Stag/Hen parties of which there were numerous staying. Security were non existent and calls to reception to sort out the noise from guest parties were not answered.
If you like a quiet night's sleep do not stay here. You either get the disco blaring out or Lime Street Station trains and announcements. The rooms are very warm and as stated by previous reviewers the beds are very uncomfortable. The bath in the bathroom which is also the shower is very high off the floor and would be difficult for smaller people to climb in/out.
Our Tv did not work and I reported it to reception. It was still broken after 3 days when we left.
Breakfast was ok but I have had better/hotter meals.

THE COOKER

by TripAdvisor Member ba8077

DURING A HOUSE MOVE MYSELF AND MY PARTER HAD TO LIVE IN HOTELS FOR A WEEK SO WE STARTED WITH THE LINER HOTEL LIVERPOOL CITY CENTER on a wednesday for one night. if your a light sleeper dont stay here as lime street train station is right next door to the hotel so you will be up until after 12 and up again in the early hours

I found the hotel to be expensive for a small and basic double room it cost £80 + £50 depoist for any room service that we got. the hotel had just under gone refunishment and improvments. the hotel is so hot and stuffy you can hardly breath in the rooms and as the windows dont open fully no air can get into the room. the room service menu is expensive £5 for desserts and over £2 for coffees and teas i dont mind paying for good quality food and drinks but we recieved rubbish the coffee and tea was like dish water when you pay these prices you expect a high standard.

I rang reception requesting a fan for the room as there was no air condititoning but no fans were available so we asked for another room but we were told none were available. I then asked for my money back as i was going to get another hotel but i was refused a refund and they then found a bigger room for us that would be cooler. I found the staff very rude and unhelpful.

Poor management and staff attitude.

by TripAdvisor Member rtedpower

My wife and I have now stayed twice at the Liner hotel – for 2 nights at the end of July and for 1 night on 5th October 2006, this stay being complimentary to make up for the disaster of the first stay!

First stay: 2 nights in 3 different rooms.
1st room – Filthy mattress with suspected vomit stains near pillow end – sheet too small to cover mattress and no valance. Moved to second room.
2nd room – Used towel hanging in bathroom with blood/lipstick stain. Recently fitted double glazed window not “made good” - bare wood wedges exposed and not plastered in. Radiator cover below not secured and hanging loose – fell over when touched. Broken hinge on folding vanity unit so would not stay open. Large pool of ? congealed coffee on unit – appeared to have been there for some time.
3rd room – Moved to suite by Marketing Director. Would have been very nice except for missing section of curtain rail next to bed that allowed morning light to fall directly on your face and 3 out of 4 milk cartons were sour and solid!

Hotel was roasting inside – eventually obtained fan after several phone calls.

After letter of complaint were offered complimentary night which we accepted. For this stay we had 2 rooms.
1st room – 2 dirty cups and teapot, toilet had been used and bed sat on. Went straight back to reception where we found Duty Manager. Informed him of problems and he remarked that we were the second couple that had complained about it!!!!!
He accompanied us to 2nd room – wall paper coming off wall over bed, dirty bed valance and security chain broken and lying on trouser press. We requested refund for original stay so we could change hotel but this refused. Letter from General Manager had instructed us “not to hesitate to contact him personally”. Requested this of DM but were informed that the GM was a very busy man and was in a meeting but he would try to speak to him.

In lift next morning again met DM. He went to speak to GM, returned and said that if we would wait a few minutes he and GM would return to speak to us – after 15 mins DM returned and said GM was too busy to speak to us – we left!!

Note that this hotel charges a £50 deposit.

One positive point – there is free parking in a secure compound – shame that the best bays next to the hotel are all reserved for staff leaving guests to walk the greater distance with their luggage!!!

The liner theme is a nice touch and the hotel has potential but the management setup and quality control is a disgrace!

nice stay

by A TripAdvisor Member

Stayed one night at the Liner/Gladstone. Had a refurbished room which was new and clean. Bathroom was very clean and updated. Overall the room was great since it is redone. Service in the restaurant was excellent as was the front desk staff in the morning. Some renovation still evident. Be sure to ask for a newer room. Overall a good place to stay near the train station and city center.

adequate for our needs

by TripAdvisor Member Frostycat

Stayed here one night because we were going to a concert at the Liverpool Empire, and it's literally 30 seconds walk away. All the refurbishment work seemed to be finished, but a few minor hassles - the keycard machine was broken and they couldn't give anybody a new key so someone had to escort us to our room and let us in. We then discovered that as we didn't have a key card to put in the slot, our bathroom light wouldn't work. Had to go down to reception for a blank key card. Then the kettle in the room would only work if you kept the button pressed with your finger while it boiled. Not a major problem, but another inconvenience. However the room was very comfortable, and the beds were nice. Bathroom was spotless. Had a light meal in the bar in the evening - food good quality but bar empty. Had to be escorted back to room again. Went to concert, returned and had to be escorted back to room AGAIN! Hotel was noisy overnight, with disturbances both inside and out.
Hotel is supposedly decorated like an ocean liner, but can't say we really noticed. Nearly cracked up laughing when breakfast waiter asked us with a straight face which cabin we were in! Breakfast buffet was ok, with hot and cold selections.
On leaving, couldn't get out of the car park. Apparently you need a token. Had to go back to reception to get one. Why didn't they give us one before? We obviously had a car because we had to give our reg no. when we checked in!
Well, it was ok and the location was perfect for us. Would use it again if going to the Empire, otherwise probably not.

Avoid At All Costs

by A TripAdvisor Member

As a school we tour liverpool every year. We have now stayed at this hotel twice - the first was a good however we were put into a false sense of securtiy as when we decided to stay there again it turned out to be the most unwelcoming and rudest hotel I have stayed at. This is a bit on our second experience. The hotel had been refurbished and thought it was a bit more upmarket - how wrong they were. On arrival we were greeted by someone who had the personality of mortitia adams and he was the duty manager - who we will get back to. Our group was checked into their nice unclean rooms which we did not take to - and bear in mind there was 16 boys aged 16-18 who would usually sleep anywhere. Anyway to put an hour in some of the boys (four to be precise) played pool but were soon rudely thrown off by Mortitia duty manager who said they could not play pool without a teacher present as the tables were beside the bar - so what I ask as the boys were not drinking and if they were they would have found it hard to as the bar was closed anyway. Our next encounter with Mortitia duty manager was when we got the group together to go out to our first match. We met in the lounge beside the bar - which was still closed - ready to get going. We were soon confronted by Mortitia again who told us we could not bring drinks into the hotel - he meant the bottles of water still in the bags for going to the match - at this stage i pointed out to him we were only meeting here and we were going now anyway. That night some of the boys were playing pool and mortitia came up from reception to complain about the noise - now this was rubbish as both myself and the other teacher were present and we like our lot to watch their manners etc. Im now getting annoyed at this stage. The next morning I was asked to go to reception were I was told of complaints of noise of people running about and it was my lot - again untrue as this noise was on my floor and not the pupils and it was being made by two men and two girls with english accents, which couldnt be us as we are from Northern Ireland. ( A def person could have told the difference) and no apology when it was found out who it was - other guests. Anyway couldnt wait for the three nights to end and get out of there.

We now stay at another hotel in the city - the travel inn - who are more polite and helpful and the hotel is alot cleaner.

Hotel was a sauna!

by TripAdvisor Member georginaUk

Hotel now called 'The Liner'
We were going to a concert in the city and had traveled from Kent, on arrival it soon became apparent that there had been a mix up in the booking and it took ages for us to check in, worryingly there were not many smiles from the girls in reception, I think they needed a bit of training in customer relations . We noticed that the lobby was nicely air conditioned as was the lift but what a shock when we got out of the lift, it was like being dropped into a sauna. I promise you, you can not possibly imagine how hot it was, we were convinced that the central heating was on full blast, we hurried along the corridor and dived into our room keen to get back to a cooler environment, sadly it was just as boiling in the rooms as it was in the corridors.
We complained and asked for fans but hours later after we had been out there were still no fans in the rooms. We did get ours in the end after really moaning but our friends who had a room just along the corridor never did get one and spent a restless and very uncomfortable night, I should say that the windows will only open a tiny amount (health and safety) but also our friends window opened onto lime Street Station track and so it was not good to have window open any way. It was a misery to go back and forth along this corridor and had we been booked in for more than one night we would have moved to another hotel, that's how bad it was. The girl on reception said she did not know how the chamber maids ever worked up there (we were on the 6th floor) but we did get out of the lift on other floors and although not as bed they were all very hot.
It is a shame that a lot of money has been spent on the refurbishment of this hotel, the room decor nice, the food was OK and the resturant and bar staff are very pleasent, the night duty staff were very helpful ...but we will never ever stay here again and would never recommend any one else to. I even considered speaking to the local council because someone needs to point out the disgraceful conditions in this hotel that staff who have to work in the corridoors and rooms are having to put up with.

Comfortable and friendly

by TripAdvisor Member Ger21

Stayed here on the 8th September and found the hotel very comfortable and friendly. Very handy for the city centre with a nearby taxi rank (Lime Street Station) for travelling further afield.
Didn't come across any staff who were not helpful and friendly. We (a few lads in town for the football) stayed in a suite with 4 single beds - two rooms with 2 single beds in each. TV in each room. Overall a very comfortable and pleasant stay.

terrible

by TripAdvisor Member mersey1

booked four rooms for an overnight stay problems as soon as we arrived, unable to park the cars as there wasnt enough parking spaces, ended up parking in staff parking with the threat of being clamped. check in slow and staff on the desk really miserable and non friendly, corridors and rooms so hot and stuffy you could hardly breathe. In our friends room the bed was broken, and when they opened the wardrobe they were met with a pair of knickers complete with poo stuck to the safe which smelt the room out, cleaners removed them but it should have been done during cleaning beforehand. Our other room booked had a leaking toilet at the base leaving puddles on the floor hotels remedy to this was to send up extra towels to put on the floor to stop the pregnant guest from slipping over.Breakfast was like queueing in the school cafeteria, once seated we queued again to get the food and when we returned staff had seated someone else at our table leaving us waiting to be seated again whilst holding a substandard breakfast in our hands. would not stay here again not enjoyable at all will be sticking to the travel lodge on the docks in future

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 The Liner Hotel

We've found that other people looking for this hotel also know it by these names:

Gladstone Hotel Liverpool
Liner Hotel Liverpool

Address: Lord Nelson Street, (formerly The Gladstone Hotel), Liverpool, Merseyside, L3 5QB, United Kingdom